Blog: Product Updates

Live-staffed website chat from Smith.ai has always been affordable with per-chat pricing and low monthly plans. Now our new À La Carte chat plan offers extra flexibility at a low cost. Simply sign up for the plan and pay no monthly fee, and then just $10 per relevant chat. Whether you have new leads contacting you for a consultation or existing clients chatting in with customer service requests, you're covered by our friendly, professional 24/7 live chat agents. Never miss out on a valuable business chat again!

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Optimize your law firm’s growth potential with Smith.ai Academy, our new, free learning hub that's fully stocked with expert online video courses for solo and small law firm owners. Access courses that cover everything you need to know about marketing, lead management, intake systems, and business operations.

Many U.S.-based businesses offer services to English- and Spanish-speaking customers, which is why we have a team of bilingual receptionists on staff. Now, with our new dedicated Spanish line, you can opt to have incoming calls answered by one of our Spanish-speaking receptionists!

Smith.ai is an inbound and outbound answering service — we don't just take calls for your business, we can make them too. Now, you can click a link in your call summary to request a call-back and we'll make the call faster than ever!

When leads on your website request a call, you can now get notified in your company's Slack account. When you offer prospective clients the chance to get on the phone immediately, you're more likely to make the sale — and fast.

Smith.ai receptionists can now check for conflicts of interest for your law firm during calls with new potential clients. It is increasingly common for law firms of all sizes to perform conflict checks digitally, but why do the work yourself when you can have your receptionist take care of it for you?

Live Chat and AI Chatbots are an excellent way to capture and convert new leads. But sometimes prospective clients just want to get on the phone. Now they can with Chat to Call — a 100% Smith.ai managed feature. We chat, we call, and you get work done.

We are excited to announce that we now answer your calls 24/7! Adding round-the-clock call answering services is our final step to providing you comprehensive omnichannel communications. And our professional receptionists don’t just answer and transfer calls — we follow custom instructions, qualify and intake new leads, schedule appointments, and accept payments for your business.