Low Call Answer Rate? It Might Be Your Carrier's Fault
July 7, 2023
Call answer rates are a big metric in customer service and call centers. Businesses need to answer calls and make sure people are getting what they need. However, even with the best strategies, there are some instances where calls still slip through the cracks. Technology is great, but it also comes with its potential barriers, including the fact that your low call answer rates might be your carrierâs fault.