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Acquiring new customers is expensive and time-consuming. In fact, Forbes points out that it can cost five to seven times more to acquire a new customer than to retain an existing one, depending on your industry. That means customer retention is as important as customer acquisition, or even more so. While retention involves taking the right steps throughout the client relationship, it all begins with onboarding. The right client onboarding process removes hurdles, sets the right expectations, and cements your business as the best answer to the client’s pain points.

Finances are tight for everyone. With inflation at rates that we haven’t seen in decades, businesses across all industries are being forced to tighten their belts and do more with less. However, that doesn’t mean that you have to go without critical business services. You can use outsourced support to reduce overhead spend while still handling mission-critical business services and operations. In this post, we’ll highlight four essential tips to help you cut overhead spending with the right outsourced partner.

Gap selling is a sales approach that identifies where a customer is versus where they want to be and how to present your product as their solution.

A large language model (LLM) uses artificial intelligence to perform natural language processing tasks. Learn how you can utilize this AI tool.

Client intake is a critical part of operating a successful law firm. It’s also time-consuming and takes you and your staff away from serving other clients (billable hours). Of course, you can’t skip intake –– you’d never get new clients. You can outsource the process, however.

Online retail (e-commerce) has exploded in recent years. It’s one of the fastest-growing segments of the economy, and businesses within this space range from global giants like Amazon and Walmart to digital mom-and-pop shops that specialize in niche products. Despite that diversity, all online retailers should have 24/7 chat and call answering services available for customer support. But why does it matter so much? We’ll explore the most important reasons in this post.

Unless you run a 24-hour business, chances are good that you let calls that come in after hours go to voicemail. That’s a pretty standard practice across most industries. It’s also a major mistake. Here’s the thing. Those after-hours calls? They’re legitimate prospects. Some might even come from current customers with serious challenges that only you can solve.

New clients are the lifeblood of any legal practice. Without a steady stream of people to represent, attorneys can’t bill hours. Without billable hours, the practice doesn’t make a profit, and bills aren’t paid. Of course, finding new clients involves a complex combination of marketing, client outreach, and then handling the influx of interest.

Answering customer calls is an essential part of running a successful business. But who has the time for it? Chances are good that when your team is busy, those calls get sent straight to voicemail. Someone will check the messages and then return the calls later, right? Wrong.