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New clients are the lifeblood of any legal practice. Without a steady stream of people to represent, attorneys can’t bill hours. Without billable hours, the practice doesn’t make a profit, and bills aren’t paid. Of course, finding new clients involves a complex combination of marketing, client outreach, and then handling the influx of interest.

Unless you run a 24-hour business, chances are good that you let calls that come in after hours go to voicemail. That’s a pretty standard practice across most industries. It’s also a major mistake. Here’s the thing. Those after-hours calls? They’re legitimate prospects. Some might even come from current customers with serious challenges that only you can solve.

Answering customer calls is an essential part of running a successful business. But who has the time for it? Chances are good that when your team is busy, those calls get sent straight to voicemail. Someone will check the messages and then return the calls later, right? Wrong.

Your law office never gets a second chance to make a first impression. That means it’s essential to put your best foot forward with every new client call. Of course, that’s challenging to do when law offices are busier than ever. Outsourcing your needs is a viable solution, but you have a decision to make: should you choose a legal intake professional or hire a legal answering service?

Missed calls mean missed opportunities. However, you also need your team to focus on mission-critical tasks. With the rise in robocalls and spam, it’s harder than ever to hit that balance. Using a call answering service is a great solution that ensures you never miss a call again, but your team can do what they do best without having to spend all day on the phone. But how do you stay in tune with your customer needs if you’re using a call answering service?

No matter your industry, chances are good that your business faces quite a few challenges. Overcoming those hurdles is critical, whether we’re talking about low productivity, dealing with spam phone calls, or just being unable to vet potential leads accurately before moving them into the intake process.

Often, “lead generation” and the practice of law seem unrelated. Isn’t generating leads something that salespeople need to worry about? Why should a lawyer be concerned?

Law firms are busier than ever. They’re also trying to make do with fewer employees to maximize their budgets and reduce overhead. However, that should never come at the expense of client communication, client intake, or lead qualification.

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