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We know that, as a health and wellness professional, you value maintaining a good relationship with your patients. Unfortunately, with so many patients to look after, it can be challenging to keep up. Customer relationship management softwares, better known as CRMs, help medical and wellness professionals stay on top of patient information and interactions, making it that much easier for you to develop and manage your relationships with patients. To give your patients the personalized services they expect, check out our complete reference guide for the best CRMs for practices like yours.

Implementing a video content strategy continues to be an important element to boosting brand visibility these days. This means that every marketer should know more about these seven social media video stats when building out their video marketing program.

Implementing a video content strategy continues to be an important element to boosting brand visibility these days. This means that every marketer should know more about these seven social media video stats when building out their video marketing program.

Did you know that 90% of customers say a “Live Chat” button gives them confidence that they can get help if they need it? And that 51% of customers prefer live chat for multitasking purposes? Live-staffed website chat is the edge that businesses need right now, which is why we're making it more accessible than ever with our 50% off deal, good for your first three months of service, as long as you redeem by May 31, 2021.

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Learn more about outsourcing as this guide offers answers to many of your questions.

Thanks to AI and software platforms, along with outsourced virtual services, contact centers, and customer communication are easier and more efficient than ever before. An answering service is a third-party or AI-powered (automated) phone service that provides your clients or customers with a place to go when they have concerns, questions, or needs outside of normal business hours. However, to make the most of this new technology, you’ve got to understand what it is and what it offers, as well as which elements will benefit your business.

In the call center and customer service world, there are two types of transfers that take place when an agent can no longer serve a customer and needs to send them on to the next person in line. The blind, or cold, transfer is when an agent simply transfers the call without speaking to anyone on the other end of the line. A warm transfer means a conversation takes place first. A warm transfer is often more helpful because it allows agents to have a conversation before transferring the caller. This means you can share valuable information about the caller’s needs, including the background, what solutions or issues have been discussed already, and why you are reaching out for further assistance. This article will help further explain the benefits of a warm transfer and its uses with virtual receptionists.

Universities and colleges focus on providing students with knowledge — surfacing information that helps them learn, grow, and develop. However, that process does not stop at the classroom door. The right university call center can help connect students, parents, alumni, faculty, and others with the information they need quickly and easily. Of course, staffing your own call center can be immensely challenging. It can be a challenging proposition, certainly. However, with a little guidance, it doesn’t have to be as frustrating as it might seem at first glance.