When it comes to business communication, quality is everything. However, being tied to a desk and phone doesn’t really work for the modern business. Not only that, but the pandemic has changed the way many companies do business, creating a whole new world of remote employees who are left to their own devices (literally and figuratively) when it comes to finding the best tech.
Just because your employees are remote, though, doesn’t mean they don’t still deserve the best resources and tools to do their jobs. In fact, they need them now more than ever. Whether you’re outfitting a remote team or an in-house call center, or even just looking for your own new headset for your business calling needs, we’ve got you covered. (And if you ask us, the best headset is the one that’s on the heads of our virtual receptionists as we field your calls and messages so that you can focus on other things.)
Of course, you’re still going to need to field some of the calls, so you must be equipped with the best tools. In the guide below, you’ll find the 10 best options on the market today along with their key features to help you decide what fits your needs.
As we go through the list below, there are several things that you’ll want to keep in mind. The connection type is probably a primary concern, but the good news is that most of the models you’ll find today offer the choice between Bluetooth and USB connections so that you can switch based on your needs, location, or the device that you’re using.
Since the focus is quality, it’s natural that one of your first concerns should be the noise cancellation features and the ability to reduce audio feedback. Whether you’re working in a loud office space or just want to make sure that clients can hear you clearly, these elements are a must in any good office headset. Several in the list below have these features, so make sure that audio quality sits at the top of your list.
If you’re using a headset all day for business calls, you’re going to want it to be comfortable. Whether you choose an over-the-ear style headset, a full set of headphones, or any other style, it’s got to be something that’s lightweight and doesn’t get on your nerves—otherwise, you’re going to spend a lot of time being uncomfortable, and that won’t make it easy to keep up with your calls.
Wireless is all the rage right now, but quite frankly it’s not for every business. In fact, some businesses rely on having a secure line and that might only be able to be accomplished by using a wired headset. Some companies have programs and tools that allow them to create secure lines otherwise, but the hardware might be the easiest way to go. Bluetooth technology has come a long way and created a lot of great headsets, but they still might not be right for everyone.
Now that you know a little more about what to look for, check out the top 10 models below, in no specific order, and see which ones best suit your needs.
The Plantronics Voyager 5200 offers impressive sound quality and a lightweight design, from a leading brand in headset technology. It’s a classic mono headset, so it might not be ideal for those who need stereo sound, but it’s one of the best business headsets available for less than $150. It features Bluetooth connectivity, easy pairing, and a small footprint that fits comfortably on either ear.
The Plantronics Voyager family has been among the most popular business headsets for drivers and those who need to make calls on the go. It offers clarity, reduced noise feedback, and the opportunity to wear the unit on either ear. It’s an Editor’s Choice on several lists for a reason, and it’s great for the business professional on the go.
Although it’s marked as a product specifically for truckers, this headset makes the top of several lists for all of its great wireless calling features. This headset features premium noise-canceling of up to 40 decibels, and it weighs in at an impressive 2.8 ounces, offering a lightweight solution that won’t weigh you down or be difficult to wear comfortably. The TaoTronics trucker headset offers an impressive 34 hours of battery life, and charges in about two hours.
For those who work on multiple devices, there’s an advanced chipset in this model that offers impressive signal transmission and reliability, along with the capability to switch between different two devices seamlessly. While the noise cancellation can’t be turned off, you can easily access redial, call transfer, and mute functions right from the headset itself.
If you’re willing to shell out the money, this model delivers premium noise cancellation and clarity in call quality for all types of applications. The BlueParrott B550-XT is one of the best on the market for extreme noise, providing clarity in all calls and a feedback-free microphone that is sure to deliver everything that you want.
Plus, this headset comes in at just 5.8 ounces and can be worn on the left or right side so that it is compatible for anyone. It offers the standard gooseneck microphone for easy adjustments, and on-ear controls that allow you to adjust volume, pair, and answer calls. There's even an app to help relegate device functions.
The Jabra Evolve2 65 is the first in the Jabra family to make the list, but not the only one. This model features a lightweight design with up to 100 feet of roaming in the Bluetooth capability. There is an indicator light to let people know you’re on a call, along with noise-canceling features and a lot more freedom than you’d get with most devices.
This headset can operate for up to 10 hours of talk time once it has been fully charged and it provides clear audio without feedback or loss of signal. Some users have reported a slight drop in battery life over time, but for those who are mostly stationary, it gets the job done.
This model features 12-14 hours of battery life and a reputation for quality that comes from a brand like Plantronics. The noise cancelation ensures that you get great call quality and the headband and earpiece design are focused on comfort for those who need something for all-day wear. You can wander nearly 100 feet from the base with this headset, which also offers an easy-access mute button.
This 5.4-ounce model is one of the lightest on the list and it features a soft faux leather finish on the padding for added style and comfort. These are great for productivity in home offices and busy offices since they offer premium noise cancellation and audio quality in any environment.
For those who need a reliable headset on a budget, the Mpow 071 delivers premium power on a reasonable budget. You can use this headset for all kinds of business calls, webinars, presentations, meetings, and more. It features a 3.5mm jack to connect to phones and tablets, as well as USB connectivity for the computer. The unidirectional mic picks up voices quite well and the high-definition audio makes sure every call is clear.
Plus, the Mpow 071 USB Headset is comfortable to wear, offering an adjustable headband and padded ear cushions. Plus, the control on the headphones makes sure that you can access volume and other controls with ease, and it even comes in multiple colors for those who want to add a little style.
The final model on the list from Jabra is the one we’ve chosen for its field durability. After all, business calls aren’t just taken in the office. For those who work in construction, driving, or on the job site in other industries and who need a headset that can stand up to the rugged environment, this model should be first on the list. It features a five-year warranty and easy-to-use buttons that can even be accessed with gloves.
The headset features Bluetooth connectivity and allows you to pair your Google Voice or Siri service with it for easy answering. There's a dual microphone and HD voice technology ensures that you get clear audio in any location. Plus, the battery will provide up to six hours of life on a single charge, which is impressive in the heavy-duty sector.
The Plantronics CS-540 Convertible headset delivers everything that people want in a reliable business headset without the hassles. The smaller, sleeker design is much more contemporary and stylish, offering a headband and both earpieces so that you can choose exactly how to wear it, down to the ear. You’ll also find a boom mic that eliminates ambient noise.
The audio technology helps prevent WiFi interference and can ensure audio remains balanced throughout the call. It offers up to seven hours of talk time on a single charge and one-touch controls make it easy to use this headset. The Plantronics CS-540 even has DECT 6.0 technology, which means you can walk as far as 350 feet away from the base. Unlike several of the models on this list, it’s designed to work with a handset specifically and doesn’t work with Bluetooth. However, for offices with handset systems that need a better solution, this could be it.
The Logitech H800 Bluetooth Wireless Headset is one of the best for comfort on the market. It stays on with a padded headband and provides cushioned ear cups to ensure a comfortable fit every single time. It's also foldable for easy storage and offers about six hours of battery life. With a wireless range of about 40 feet, it’s fairly average in this department.
Of course, the headset also offers rich sound with a built-in noise-canceling microphone and speaker drivers that have been precision-tuned for perfect clarity every time. For those who appreciate Bluetooth technology and need something comfortable, this headset is worth a look.
The Mpow M5 Pro Bluetooth Headset with Microphone features comfortable memory foam padding and the ability to toggle between two devices at once. It also offers a charging and storage base that keeps the headset secure when it isn’t in use. The headband isn’t as focused on comfort as some models, but it still provides the daily wearability that you need.
This headset can roam up to 33 feet and filters out a majority of the background noise. Some users have reported volume differences on different devices, but that’s easily adjustable from the volume setting on the unit. The headset offers 18 hours of continuous use and a lightweight 9-ounce design that’s lightweight enough for all-day wear in the office or on the go.
Whether you’re fielding calls from your desk or on the go, any of the headsets on this list will deliver the premium comfort and call clarity that you demand and that your customers expect. Some people are on the hunt for premium comfort while others are looking for the best noise cancellation so that they can work in any setting. Regardless, whether you choose Bluetooth or USB, you can trust that you’ll get reliable call quality and premium features when you choose any of the headsets on this list.
In addition to all of these impressive headsets, you can further enhance your business calls by enlisting the assistance of the virtual receptionists at Smith.ai. You’ll still need your own headset to field some of the calls that come your way, but our team can take a significant amount of the work off your hands. Schedule a Live Chat consultation today to find out more.