Blog: News & Updates

Live Chat and AI Chatbots are an excellent way to capture and convert new leads. But sometimes prospective clients just want to get on the phone. Now they can with Chat to Call — a 100% Smith.ai managed feature. We chat, we call, and you get work done.

We are excited to announce that we now answer your calls 24/7! Adding round-the-clock call answering services is our final step to providing you comprehensive omnichannel communications. And our professional receptionists don’t just answer and transfer calls — we follow custom instructions, qualify and intake new leads, schedule appointments, and accept payments for your business.

The Paycheck Protection Program (PPP) has been all over the news, but is there any left? How do you gain access to it? Our friends at Bench are here with a guest blog post to help answer that question.

Smith.ai has been ranked the #2 Virtual Receptionist service by Clutch.co and a top 10 Live Chat service by Capterra. Smith.ai was the top service in either category on metrics driven by positive client reviews.

Smith.ai receptionists can now answer Facebook messages for your business, 24/7! Clients expect your business to respond quickly on Facebook just like you would on web chat, text message, and the phone. Let us answer, screen, and book your Facebook leads, exceeding expectations.

We're here to give you the support you need to navigate COVID-19. We've always been a remote-first company, and we can help you make that transition, too.

Keep your leads warm with Smith.ai’s new Text & Email Follow-Up feature. While on the call, or immediately afterwards, our receptionists can send a text message, email, or both to your callers. We'll only send a text to the people who fit your criteria, and you can let us know exactly what to send (or we'll help you).

Smith.ai has been ranked the #9 Chatbot Developer by leading B2B review site Clutch!

Nationally acclaimed trademark attorney, law practice advisor, and longtime Smith.ai client Sonia Lakhany has earned lifetime service from Smith.ai for free! As a brand ambassador, Sonia has brought Smith.ai into so many businesses that her client referrals have reduced her bill for Smith.ai receptionist services to zero. Read in her own words what made Sonia a Smith.ai evangelist, and discover how you can become a Smith.ai Ambassador or participant in one of our many rewarding affinity programs.

We are excited to announce that we now answer web chats and text messages 24/7! Our skilled agents already qualify and assist potential new clients on your website, but now, with 24/7 live chat, we capture your overnight and weekend leads too. As always, we can screen your potential new clients and schedule consultations on your calendar, so you’ll arrive back in the office with qualified leads booked on your calendar instead of a list of messages to follow up on.

Robocalls could be costing your businesses money and productivity. Learn how to stop these unwanted messages today.

Many small and medium-sized businesses follow-up with leads and clients using emails with low open and response rates. Now, with Smith.ai’s Email-to-SMS feature, you can send texts and we'll respond when people text back. Read on to learn more.

We are proud to announce that we now have a web-based dashboard where our clients can access information about their receptionist service. Clients can use the new dashboard to easily calculate leads, see outbound calls, get historical call data, and access service preferences, all from one place.

We are excited to announce that you can now invite your employees as team members within your Keypad account. As your company grows, add your staff as users in your Keypad cloud phone system and they can sign in separately, make concurrent calls, and access call history and routing.

The Keypad mobile app now includes Call History and Voicemail tabs, making it faster and easier to respond to missed calls. Call or text callers from the app with just one click!

On an episode entitled Automation in the Legal Industry: How AI Empowers Paralegals, Carl interviews Maddy about the impact of automation and AI on the legal industry, how Smith.ai works with law firms, and what paralegals should look for when vetting new technology for their office.

On this episode of CompTIA's emerging technology podcast, EmTech Cast, Smith.ai's head of growth and education, Maddy Martin, discusses with host Jim Hamilton how artificial intelligence (AI) and other emerging technologies operate in our lives and work today, from mundane tasks like data entry to augmenting worker skill sets with things like language translation.

In March 2019, Smith.ai's head of growth and education Maddy Martin played several roles at the second annual CompTIA Communities & Councils Forum in Chicago, IL, most notably as a panelist at the opening keynote session focused on "the future gap" between our expectations of emerging technology and the current reality of its implementation.

The Maximum Lawyer’s Jim Hacking interviews Smith.ai’s head of growth and education Maddy Martin about what's new at Smith.ai and her upcoming talk at MaxLawCon19.

Many U.S.-based small businesses serve English- and Spanish-speaking clients, which is why we have bilingual receptionists on our virtual receptionist team who staff our live calls and web chats. Now, we've added real-time English-Spanish translation to Smith.ai Web Chat so our English-speaking receptionists can provide instant and accurate responses to Spanish speakers visiting your website.