Blog: News & Updates

New! Smith.ai Receptionists Can Now Send Follow-Up Texts & Emails to your Callers

New! Smith.ai Receptionists Can Now Send Follow-Up Texts & Emails to your Callers

Keep your leads warm with Smith.ai’s new Text & Email Follow-Up feature. While on the call, or immediately afterwards, our receptionists can send a text message, email, or both to your callers. We'll only send a text to the people who fit your criteria, and you can let us know exactly what to send (or we'll help you).

Read more…

Smith.ai Recognized As a Top-10 Chatbot Developer on Clutch

Smith.ai Recognized As a Top-10 Chatbot Developer on Clutch

Smith.ai has been ranked the #9 Chatbot Developer by leading B2B review site Clutch!

Read more…

Smith.ai Ambassador Sonia Lakhany Earns Lifetime Receptionist Services for Free!

Smith.ai Ambassador Sonia Lakhany Earns Lifetime Receptionist Services for Free!

Nationally acclaimed trademark attorney, law practice advisor, and longtime Smith.ai client Sonia Lakhany has earned lifetime service from Smith.ai for free! As a brand ambassador, Sonia has brought Smith.ai into so many businesses that her client referrals have reduced her bill for Smith.ai receptionist services to zero. Read in her own words what made Sonia a Smith.ai evangelist, and discover how you can become a Smith.ai Ambassador or participant in one of our many rewarding affinity programs.

Read more…

Smith.ai Live Chat Now Staffed 24/7!

Smith.ai Live Chat Now Staffed 24/7!

We are excited to announce that we now answer web chats and text messages 24/7! Our skilled agents already qualify and assist potential new clients on your website, but now, with 24/7 live chat, we capture your overnight and weekend leads too. As always, we can screen your potential new clients and schedule consultations on your calendar, so you’ll arrive back in the office with qualified leads booked on your calendar instead of a list of messages to follow up on.

Read more…

How to Stop Unwanted Robocalls on Your Cell Phone & Landline

How to Stop Unwanted Robocalls on Your Cell Phone & Landline

Robocalls could be costing your businesses money and productivity. Learn how to stop these unwanted messages today.

Read more…

Announcing Email-to-SMS: Text Clients via Email & Smith.ai Agents Respond!

Announcing Email-to-SMS: Text Clients via Email & Smith.ai Agents Respond!

Many small and medium-sized businesses follow-up with leads and clients using emails with low open and response rates. Now, with Smith.ai’s Email-to-SMS feature, you can send texts and we'll respond when people text back. Read on to learn more.

Read more…

Call Dashboard Now Available for Smith.ai Virtual Receptionists!

Call Dashboard Now Available for Smith.ai Virtual Receptionists!

We are proud to announce that we now have a web-based dashboard where our clients can access information about their receptionist service. Clients can use the new dashboard to easily calculate leads, see outbound calls, get historical call data, and access service preferences, all from one place.

Read more…

Keypad Cloud Phone System Now Features Team Members

Keypad Cloud Phone System Now Features Team Members

We are excited to announce that you can now invite your employees as team members within your Keypad account. As your company grows, add your staff as users in your Keypad cloud phone system and they can sign in separately, make concurrent calls, and access call history and routing.

Read more…

Keypad Cloud Phone System Product Updates — May 2019

Keypad Cloud Phone System Product Updates — May 2019

The Keypad mobile app now includes Call History and Voicemail tabs, making it faster and easier to respond to missed calls. Call or text callers from the app with just one click!

Read more…

Carl Morrison Hosts Smith.ai's Maddy Martin on The Paralegal Voice Podcast

Carl Morrison Hosts Smith.ai's Maddy Martin on The Paralegal Voice Podcast

On an episode entitled Automation in the Legal Industry: How AI Empowers Paralegals, Carl interviews Maddy about the impact of automation and AI on the legal industry, how Smith.ai works with law firms, and what paralegals should look for when vetting new technology for their office.

Read more…

Jim Hamilton Hosts Smith.ai's Maddy Martin on EmTech Cast: A Brighter Future with AI

Jim Hamilton Hosts Smith.ai's Maddy Martin on EmTech Cast: A Brighter Future with AI

On this episode of CompTIA's emerging technology podcast, EmTech Cast, Smith.ai's head of growth and education, Maddy Martin, discusses with host Jim Hamilton how artificial intelligence (AI) and other emerging technologies operate in our lives and work today, from mundane tasks like data entry to augmenting worker skill sets with things like language translation.

Read more…

Smith.ai’s Maddy Martin Featured in Keynote Panel at CompTIA Communities & Councils Forum (CCF)

Smith.ai’s Maddy Martin Featured in Keynote Panel at CompTIA Communities & Councils Forum (CCF)

In March 2019, Smith.ai's head of growth and education Maddy Martin played several roles at the second annual CompTIA Communities & Councils Forum in Chicago, IL, most notably as a panelist at the opening keynote session focused on "the future gap" between our expectations of emerging technology and the current reality of its implementation.

Read more…

Referral Marketing For The Win with Maddy Martin: Pop-up Episode on The Maximum Lawyer Podcast

Referral Marketing For The Win with Maddy Martin: Pop-up Episode on The Maximum Lawyer Podcast

The Maximum Lawyer’s Jim Hacking interviews Smith.ai’s head of growth and education Maddy Martin about what's new at Smith.ai and her upcoming talk at MaxLawCon19.

Read more…

Smith.ai Chat Now Includes Real-Time English-Spanish Translation

Smith.ai Chat Now Includes Real-Time English-Spanish Translation

Many U.S.-based small businesses serve English- and Spanish-speaking clients, which is why we have bilingual receptionists on our virtual receptionist team who staff our live calls and web chats. Now, we've added real-time English-Spanish translation to Smith.ai Web Chat so our English-speaking receptionists can provide instant and accurate responses to Spanish speakers visiting your website.

Read more…

Dina Eisenberg of Outsource Easier Hosts Live Chat with Smith.ai's Maddy Martin

Dina Eisenberg of Outsource Easier Hosts Live Chat with Smith.ai's Maddy Martin

Earlier today, Dina Eisenberg, Esq., owner of Outsource Easier, hosted a live chat with Maddy Martin, Smith.ai's head of growth and education. Watch the video replay to tap into advice for building efficiency and balance into your small law practice.

Read more…

Indie Law's Joey Vitale Hosts Smith.ai's Maddy Martin on The Indie Show

Indie Law's Joey Vitale Hosts Smith.ai's Maddy Martin on The Indie Show

Smith.ai client Joey Vitale is the founding attorney at Indie Law, a law firm for creative professionals that specializes in trademarks. He also runs the Indie Show, a live chat show hosted on Facebook, and yesterday, hosted Maddy Martin, Smith.ai's head of growth and education. Tune in to their half-hour chat, where they cover a wide range of small-business tips, including the best lead follow-up processes, event marketing on a small budget, and a lot more.

Read more…

Announcing the Smith.ai Zap on Zapier!

Announcing the Smith.ai Zap on Zapier!

Zapier rhymes with "happier" — and that's exactly what you'll be when you use Smith.ai's new Zap to automate data capture, workflows, alerts, and tasks.

Read more…

Smith.ai's Maddy Martin Interviewed on The Un-Billable Hour Podcast

 Smith.ai's Maddy Martin Interviewed on The Un-Billable Hour Podcast

Tune in to hear Smith.ai's head of growth and education Maddy Martin speak with Christopher Anderson, host of The Un-Billable Hour podcast, about communication best practices for small-firm attorneys. With responsiveness the most common theme among bar complaints, it's critical that attorneys improve their speed and methods of communicating with leads, clients, and other parties. Tune in to hear Maddy and Christopher's conversation, which is chock-full of actionable tips.

Read more…

3 Smith.ai Clients Featured on High Performance Counsel

3 Smith.ai Clients Featured on High Performance Counsel

High Performance Counsel runs a Spotlight column featuring interviews with forward-thinking attorneys across the country. This month, Smith.ai clients Justie Nicol, Joey Vitale, and Emily Cooper shared the stage. Check out their Q&A and discover some of the secrets behind their high-performing small law practices.

Read more…

New Feature: Outbound Receptionist Calls from Your Business Phone Number

New Feature: Outbound Receptionist Calls from Your Business Phone Number

Smith.ai receptionists have made outbound calls for our clients from the start, but until recently, when we made those calls, your Smith.ai number appeared on caller ID. Now, you can opt to have your main business number appear on caller ID when we make outbound calls on your behalf. Learn more about this new feature from Smith.ai.

Read more…

Featured Posts

Categories