Blog: News & Updates

Many U.S.-based small businesses serve English- and Spanish-speaking clients, which is why we have bilingual receptionists on our virtual receptionist team who staff our live calls and web chats. Now, we've added real-time English-Spanish translation to Smith.ai Web Chat so our English-speaking receptionists can provide instant and accurate responses to Spanish speakers visiting your website.

Earlier today, Dina Eisenberg, Esq., owner of Outsource Easier, hosted a live chat with Maddy Martin, Smith.ai's head of growth and education. Watch the video replay to tap into advice for building efficiency and balance into your small law practice.

Smith.ai client Joey Vitale is the founding attorney at Indie Law, a law firm for creative professionals that specializes in trademarks. He also runs the Indie Show, a live chat show hosted on Facebook, and yesterday, hosted Maddy Martin, Smith.ai's head of growth and education. Tune in to their half-hour chat, where they cover a wide range of small-business tips, including the best lead follow-up processes, event marketing on a small budget, and a lot more.

Zapier rhymes with "happier" — and that's exactly what you'll be when you use Smith.ai's new Zap to automate data capture, workflows, alerts, and tasks.

Tune in to hear Smith.ai's head of growth and education Maddy Martin speak with Christopher Anderson, host of The Un-Billable Hour podcast, about communication best practices for small-firm attorneys. With responsiveness the most common theme among bar complaints, it's critical that attorneys improve their speed and methods of communicating with leads, clients, and other parties. Tune in to hear Maddy and Christopher's conversation, which is chock-full of actionable tips.

High Performance Counsel runs a Spotlight column featuring interviews with forward-thinking attorneys across the country. This month, Smith.ai clients Justie Nicol, Joey Vitale, and Emily Cooper shared the stage. Check out their Q&A and discover some of the secrets behind their high-performing small law practices.

Smith.ai receptionists have made outbound calls for our clients from the start, but until recently, when we made those calls, your Smith.ai number appeared on caller ID. Now, you can opt to have your main business number appear on caller ID when we make outbound calls on your behalf. Learn more about this new feature from Smith.ai.

Hot off the production line: Outbound calls from your landline phones and images in your text messages! Read about Keypad's latest features.

Tune in to the previously aired Crazy Marketing Podcast, with host Andy Curry and Smith.ai's head of growth and education, Maddy Martin. Discover how to generate good leads with good messaging and what mistakes to avoid. Plus, how to filter good leads from the bad on autopilot, and much more.

The developers at Smith.ai have been hard at work over the last few months adding new features to Keypad, Smith.ai's cloud phone system. Fax-by-email, imported contact lists, missed-call analytics, and improved voicemail transcription are just a few of the many improvements we've made. Read on to learn more about each new feature.

Smith.ai's Keypad cloud phone system now supports SIP calling! This means you can use a SIP softphone or VOIP desk phone to make and receive calls using your Keypad number(s).

We're pleased to announce a new service from Smith.ai, called Operator. With this service, Smith.ai receptionists will convene your conference calls with multiple participants. We'll bring all participants on the line, and then we'll call you to join them. Learn more about this service and how to get started.

Would you prefer to get a call transfer request through a text message instead of a phone call? Smith.ai's receptionists can now alert you via SMS when you receive a call that meets your transfer criteria. Simply reply "Y" to accept or "N" to reject the transfer. Learn how to enable this new feature.

Evolve Law podcast host Ian Connett, founder of QuantumJurist, and Smith.ai cofounder Justin Maxwell discuss Smith.ai's AI-forward services, which take the company far beyond the realm of basic "call answering." From call routing to client intake, hear how Justin and the team behind Smith.ai are using machine intelligence and smart integrations to level-up communications and lead conversion for solo and small-firm attorneys.

Tune in to hear Smith.ai cofounder and chief design officer Justin Maxwell speak with Sam Glover and Aaron Street, hosts of the mega-popular Lawyerist podcast. Did you know Smith.ai's receptionists can instantly call back your web form leads? Learn more about that and other ways we bring efficiency to solo and small law firms in this episode, which aired today.

At Smith.ai, we're constantly adding new CRM integrations so your systems stay in sync and your business runs more efficiently. Our receptionists can now add and update existing contacts in ActiveCampaign, as well as add call summaries as notes in contacts' records. All of this happens instantly after each call.

Agile CRM is a popular sales, marketing automation, and customer service tool. Smith.ai now integrates with their software so callers' contact information and call summaries are instantly added to your Agile CRM account. Our receptionists can also book appointments directly in your Agile CRM calendar.

Lawyerist regularly updates its comparison chart of virtual receptionist services available to lawyers across the U.S. New to the list this summer, Smith.ai is the most fully featured service at the lowest introductory price.

Chelsey Lambert's Lex Tech Review is the go-to online destination for legal technology recommendations. Read her review of Smith.ai Virtual Receptionists, which highlights our unique emphasis on artificial intelligence.

Often used in conjunction with Infusionsoft, AppointmentCore allows you to automate your appointment bookings and sync them with your Google or Outlook calendar, your GoToMeeting account, and the client's Infusionsoft record. Smith.ai's receptionists can now book appointments on behalf of your prospects and clients using your custom booking links.