Beware of Online Job Scammers Posing as Smith.ai

2024-02-27

Scammers are looking to capture sensitive information from job applicants. Learn more about this scam and how to apply with confidence at Smith.ai.

With remote work hiring increasing in popularity on social media, scammers often reach out to people impersonating hiring teams for remote receptionist roles, including Smith.ai. Their goal is to get your passwords, banking information, money, or personal information such as social security number for identity theft. 

These accounts will often send chat messages, DMs, or post comments. They often then ask for your personal information through chat. If you encounter this, please report it immediately. The only way to apply for a role at Smith.ai is through this URL:

https://smith.ai/careers

The only email addresses we use end in “@smith.ai.” If it’s not that, it’s not us.

No chats, no DMs, no sneaky stuff. 

Smith.ai will never charge an application fee, nor will any applicant ever have to pay for any software, training, or onboarding as it relates to employment with our company.  

We will also never request banking information or make requests from Paypal, Venmo, Cash App, or any other digital payment platform.

Examples of phishing or scammers

There are many types of online scams today — with job applicants being one major target group. The Federal Trade Commission specifically warns against work-from-home jobs that seem misleading or seek to capture private or sensitive data. For more information on how to spot job scams related to online applications, visit this page. 

Here are some examples of scammers pretending to be Smith.ai. 

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(We will respond to you if you message us first on our official accounts, but we won’t ask for any personal info)

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All correspondence is done via email. We will never coordinate aspects of the job with you through text, TikTok, WhatsApp, telegram, or any other platforms.

How to apply at Smith.ai with confidence

The only way to apply for a job with Smith.ai is on our website

You may see job advertisements or posts on one of our social media accounts. You may also see posts from current team members looking to share their Smith.ai experiences and recruit others. However, there should always be a link provided in these instances that directs you to our website (https://smith.ai) to submit your application. If there isn’t, and they tell you they will message you with more information, beware. That message is not from a representative of our company.

We won’t post what our official offer letter looks like here (since we know scammers will copy it), but rest assured, it will only come from a legitimate @smith.ai email address. We will never email you from a Gmail, an AOL, a Yahoo, or any other personal email account. 

If you have questions about the legitimacy of your job application, you are welcome to direct them to hiring@smith.ai.

Information we request for employment 

The hiring team at Smith.ai must collect important information from job candidates that directly relates to the position and performance of job functions. 

The information we ask from interested applicants is the following:

  • Technical expertise (typing speed and multi-tasking)
  • Equipment (access to high-speed internet and advanced computers)
  • Professional office setting (quiet and no disruptive background noises)
  • Language fluency (English and/or Spanish)
  • Location (North America-based)
  • Work authorization (legal status)

Information we will not request from interested applicants is the following:

  • Application fees
  • Banking/financial information
  • Passwords or personal login information

The only time your banking information will be requested is after you’ve been hired and you want to set up direct deposit of your paychecks. 

Steps to take if you were scammed

Each scam is different. However, the Federal Trade Commission has outlined steps to take if you think you were scammed. 

  1. If the scammer approached you on a social media platform, or via email, report the scammer on the platform they contacted you on. 
  2. Take screenshots and save records of your interaction as proof.
  3. Review this article on the FTC website and follow the instructions based on what steps you took during the scam. 
    - If you paid a scammer

    - If you gave a scammer your personal information

    - If a scammer has access to your computer or phone
  4. Report the scammer to the FTC

If you have been scammed by someone impersonating Smith.ai, please let us know by emailing hiring@smith.ai.

To help stop scammers, report all scams (even the unsuccessful ones that you thankfully didn’t “fall for”) to the FTC. 

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Written by Jessica Paxton

Jessica Paxton is the Product Marketing Manager at Smith.ai.

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