Blog: Chat

Every business with an online presence is now adopting or exploring live chat. And when it comes to implementation, people often wonder whether to use chat agents or conversational chatbots. In order to fully answer that question, it’s important that we understand how they differ from each other.

Live chat is on an increasing number of websites. Should it be on yours? Check out this article to see the reasons to consider live chat and what impact it can have.

Live chat can be a major lever for business growth. But for a small business, you have so many decisions to make and don't have time to dive deep into everything live chat includes. This post provides a high-level view of the crucial elements for researching live chat.

Much has been written about how chatbots are revolutionizing customer service and helping businesses grow. But do you know that chatbots can also help you increase sales?Revenue growth is constantly on the mind of small businesses, and implementing live chat can have a direct impact on growth.

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer satisfaction?

When considering implementing live chat, it’s easy to get distracted and never move forward. This article will cover the basics on what you need to think about to get started right away.

If you’re still wondering if online chat is a good investment for your business, you’re in the right place as we’ll be looking at the benefits of online chat. By the end of this article, you’ll be armed with enough information to make an informed decision.

In live chat, the goal is to help site visitors get the information they need as quickly as possible. In order to do this, you need to have the right links for common issues to point them in the right direction.

Every brand talks of building a tribe of loyal customers. That’s all good. However, what many of them miss is the fact that customer loyalty is not the result of a great product alone. In most cases, you win your customers’ loyalty by giving them exceptional support.One of the best ways to ensure that your customer support really ticks all the boxes in your customers’ books is to offer proactive customer service via live chat.