Blog: Chat

As the world has moved mobile, marketing has responded to keep pace. Potential clients are on mobile devices throughout the day and have grown accustomed to on-demand answers at the touch of a button. So the question businesses need to answer is, "What's the best way to provide instant communication to customers?"

When discussing AI, it’s easy to get distracted by the technology and make things more complicated than they need to be. When implementing live chat, AI is used to make your process more efficient and take costs down by removing needless chokepoints. This article highlights key areas where AI can power your live chat process to give you more efficiency and better client experience.

In the bid to optimize your customer service, one thing you will realize is that your customers prefer to communicate with your business in real-time on your website. To do this, you have 2 options available to you – live agents and chatbots.As both are fast gaining popularity with businesses across the globe, a heated debate has been sparked – chat bots vs live agents.

Web visitors commonly try to use the live chat widget on lawyers' websites to get free legal advice. Smith.ai Live Chat offers a "legal disclaimer" option and live, expert receptionists to turn questioners and tire kickers into qualified leads. Learn how Live Chat can maintain clear ethical boundaries and control of the conversation.

Lex Tech Review founder Chelsey Lambert recently tested our Live Web Chat service and AI-powered chatbot. Read her review and discover why she's recommending solo and small-firm attorneys adopt the technology on their law practice websites.

Many U.S.-based small businesses serve English- and Spanish-speaking clients, which is why we have bilingual receptionists on our virtual receptionist team who staff our live calls and web chats. Now, we've added real-time English-Spanish translation to Smith.ai Web Chat so our English-speaking receptionists can provide instant and accurate responses to Spanish speakers visiting your website.

Each live answering service is different, offering various features to benefit the business owner. Smith.ai, however, gives you the best quality for your buck because we train each and every member of our team to handle your calls. Find out why it’s better to have access to every receptionist at Smith.ai, as opposed to a single dedicated receptionist or a dedicated team.