Blog: Chat

Live website chat was one of the first instant contact options for digital customers, and it remains a powerful business tool today. However, the ways that we use live chat have changed. Luckily, we’ve got you covered. In this article, we’ll cover everything you need to know about live website chat, including best practices, benefits, and who you should leave in charge of the service.

Whether you have multiple ecommerce websites or a simple brochure site, your online marketing strategy is essential to your business success. You want to connect with your clientele and you need your website to increase engagement and convert users into paying customers. Chatbots are a relatively innovative way to do this.

With 25% of leads contacting businesses after-hours and 51% of consumers saying they prefer live chat, 24/7 website chat has become the easiest growth lever for businesses to pull. Connect with more of the leads you're already attracting to your website, and convert them when Smith.ai's professional and friendly live agents screen and schedule them for a consultation with you and your staff. Now through January 31, 2021, get 2 months of live-staffed chat for free with every virtual receptionist plan, and start capturing all of the online leads you've been missing!

Did you know that 90% of customers say a “Live Chat” button gives them confidence that they can get help if they need it? And that 51% of customers prefer live chat for multitasking purposes? Live-staffed website chat is the edge that businesses need right now, which is why we're making it more accessible than ever with our 50% off deal, good for your first two months of service, as long as you redeem by January 1, 2021.

The sale always goes to the business that responds first so to make sure your business responds quickly and efficiently to each and every lead, Barry Blassoples, Head of Sales and Success at TimetoReply, gives you some tips for how to measure and improve your business's response rate, or "time to reply". Sales opportunities will never be missed again.

When leads on your website request a call, you can now get notified in your company's Slack account. When you offer prospective clients the chance to get on the phone immediately, you're more likely to make the sale — and fast.

Live Chat and AI Chatbots are an excellent way to capture and convert new leads. But sometimes prospective clients just want to get on the phone. Now they can with Chat to Call — a 100% Smith.ai managed feature. We chat, we call, and you get work done.

Smith.ai receptionists can now answer Facebook messages for your business, 24/7! Clients expect your business to respond quickly on Facebook just like you would on web chat, text message, and the phone. Let us answer, screen, and book your Facebook leads, exceeding expectations.

Everyone who runs an SMB is familiar with the feeling of uncertainty. It is the nature of the beast. And that's due to the reality that SMBs are susceptible to a variety of factors, both internal and external.