How do you determine if calls are spam or sales?
Our receptionists have years of experience in handling spam or sales calls. We also keep a record of all the spam and sales calls received — and the numbers associated — we receive for pros. As a last measure for certainty, we cross-reference potential spam calls with known public databases. We will only mark a call as spam if we are 99% sure. In the case that we misclassified a call (e.g. someone called in to see if you are interested in a business loan at a 30% interest rate and you do need a business loan), we can update the system to reflect that.
How is this better than my existing voicemail?
Voicemail is a service for you, not for your customers. It can make your client feel ignored or unimportant. Your Smith receptionist takes care of your customers as you would. Furthermore, voicemails become a routine chore often out of sync with the schedules of your customers. By the time you’ve listened to a call from a new lead when checking voicemail that evening, it’s likely they’ve already called someone else.
As your client history and business profile continues to grow (thanks to our smart technology), these client calls result in deeply personal engagement.
I do all my business over email. Where is that feature?
Good news. We turn phone calls into emails for you. But if you’re looking to have someone read and answer your emails for you... well, that is trickier. Do you want someone (even someone you trust with your business) having access to your entire inbox? Probably not. Start out with the phone plan, then we’ll work on this together to meet your specific needs.
Why are you better than hiring a call center staffed with many receptionists?
Call centers are expensive — between the hardware and the people hired to man the centers, they have about a 50% efficiency rate. Most of those people-hours are spent sitting around waiting for calls. Yes, these centers take messages but they aren’t mapping you a relationship, or providing you with a client history. They won’t know you or your business, and they use a script for every call. The high costs of these centers are transferred to the client. You’re charged by minute, so it can cost thousands.
Smith bills for the call, not the minute. Your Smith receptionist can build a relationship with your clients, can have friendly chitchat and it doesn’t cost you extra. Your Smith receptionist is a real person who gets to know you and your clients.
How do your receptionists get to know my business?
We used the best technology had to offer by building a platform based on Twilio — the most advanced VOIP service currently available. We also have client profiles that gather client information with each call, giving you powerful data analytics.
Do you work on weekends?
Yes! Our receptionists now answer calls 24/7. If you don't want us to answer on weekends, or have a different set of rules for weekend calls, shoot us an email at email@example.com. Your daily call summary still arrives every day.
Can I personalize my greeting or how you answer calls?
You determine your greeting. Some pros want to have a casual tone, some wanted a professional greeting with their company name, and it's entirely up to you. You can choose your own tagline and greeting. We make sure to clarify the pronunciation of your company/name/brand with you, as well.