Receptionist service for law firms

You're in court when a potential client finally calls. Or you're knee-deep in case prep with a deadline tomorrow and you miss that client call you were expecting. When people need legal help, they hit voicemail more than half the time. But law firms using client-facing technology to support saw 52% more revenue, according to Clio's Legal Trends Report.

The AI Receptionist from Smith.ai captures leads, books consultations, collects retainer payments, and logs case details directly in your practice management system. With AI-first call handling backed by human support, potential clients never hit voicemail. Human agents step in for complex intake, sensitive legal situations requiring detailed information collection, or when callers request to speak with someone directly.

The AI Receptionist from Smith.ai greets every caller professionally and captures essential case information through structured intake questions. By collecting key details upfront — such as legal matter type, urgency level, jurisdiction, opposing parties for conflict checks, and timeline requirements — the system helps identify and prioritize qualified leads based on your practice areas and expertise.

Legal intake has seven critical stages, and Smith.ai handles the majority of them, including lead acquisition and nurturing, consultation scheduling, client pre-screening, information collection, and running conflict checks. Our AI Receptionist frees you to focus on substantive legal work instead of administrative tasks.

You know what kills your billable hours fast? Wasting time on leads that create conflicts of interest.

Here's where we help. Our legal answering service grabs all the essential conflict check info upfront — client names, opposing parties, related entities, case details—before putting anything on your calendar. This keeps you on the right side of ABA Model Rule 1.7 (the one requiring reasonable procedures to identify conflicts) while making your intake process smoother.

The system connects directly with your practice management software — Clio, PracticePanther, MyCase, and others — to automatically cross-check against your existing clients. No conflicted consultations get scheduled until you've given the green light.

Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track referral patterns, practice area demand, and client acquisition costs through historical tables and charts. See which marketing channels generate the highest-quality leads for personal injury, family law, criminal defense, or other practice areas. Monitor consultation-to-retainer conversion rates and optimize intake processes based on data-driven insights, rather than relying on intuition.

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