Worcester, MA answering service for calls, chats, and texts

Worcester is one of the most beloved cities on the East Coast, with diverse communities, top-notch schools, and affordable housing. That’s why it comes as no surprise that the average price to rent an office in Worcester is about $17 per sq.ft. That amounts to $2,600 for a tiny, 150 sq.ft. office! Adding in a receptionist’s office, which average around 40 sq.ft., can take up more space than necessary, shoveling more money towards rent and less money towards your business.

Virtual receptionists at Smith.ai always work remotely from a quiet home office, saving you office space and putting money right back into your pocket. Learn more about the differences between a full-time receptionist vs. a virtual receptionist.

Popular cities like Worcester often demand a higher wage for workers than the national average. Salaries for traditional in-house receptionists in Worcester can cost anywhere from $32,000 to $49,000 annually. When you factor in costs for direct benefits, such as healthcare and 401K’s, and side benefits, such as commuter reimbursements and paid holidays, a full-time, in-house receptionist can cut deep into your budget. 

The cost for a full-time, 24/7 receptionist at Smith.ai, however, starts at as little as $285/month, saving you up to $45,000/year on salary alone! Smith.ai adjusts to fit your business needs, not the other way around. Review Smith.ai’s flexible monthly plans and pricing.

Unfortunately, in-house receptionists can only do so much. Most receptionists multitask, balancing their call answering responsibilities with other receptionist duties, like mail distribution or file organization. Even with multiple receptionists, phone calls can and will be missed when they call in sick, need time off, or are preoccupied with other projects. As much as 25% of calls come in after-hours and on weekends, so even beyond these regular interruptions to call answering, there are real numbers that affect your business. 

Barring office restocks and coffee runs, virtual receptionists can do everything an in-house receptionist can, and then some. Smith.ai even offers 24/7 answering, so when your office is closed or your team is busy, your business will never have to miss out on another call, or another lead, again. Why not try it to see for yourself risk-free with our 14-day money-back guarantee?

From important client meetings to regular day-to-day office tasks, your team stays busy, but that doesn't stop calls from rolling in. How can you ensure that your clients’ calls are answered without adding more to your teams' workload or neglecting your administrative demands? Simple: Take call handling, appointment scheduling, and other tedious tasks off of your teams' to-do list entirely with Smith.ai. Our 24/7 live agents will capture and screen callers, schedule appointments, and input details directly into your CRM and calendar so no matter how busy your team may get, you can rest easy knowing your customer support demands are being met and your callers are receiving quality service.

Building reliable customer service in Worcester doesn’t have to end when callers hang up the phone. Our virtual receptionists make sure that your team stays up-to-date on clients’ information with daily call summaries, a convenient online dashboard, and comprehensive call recording and transcription services. We also offer text and email follow-up messages to nurture leads who call and even make outbound calls to leads who complete your web forms online. Just let us know who to call or forward your phone call tasks to us and we can use your business number as our caller ID so it always looks like we’re in-house and calling from your Worcester office.

Your clients’ don’t just use the phone to chat with your business, so we don’t just answer the phone. Smith.ai uses live web chats and text messages to connect with your clients so no matter how they reach out, you can always connect with a live, friendly agent. It’s especially important for businesses with VoIP phones that have texting enabled and websites that attract potential clients to allow clients more than one way to have their questions answered. Our multi-channel coverage makes it easier to scale sales communications under a single provider – no more messing with one vendor for chat, one vendor for texting, and one vendor for calls. It’s all handled under one roof at Smith.ai.

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy. Learn more.

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.