Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.
Located in the northeast of North America, Columbus, Ohio is one of the most populated cities in the United States. Columbus is widely known for its university football and roller derby teams as well as it’s iconic, historical sites, such as the Franklin Park Conservatory and the German Village.
The city is often recognized as a worldwide leader in the fashion and apparel manufacturing industry and is considered a bustling epicenter for culture, fashion, news, finance, and technology. Columbus has and continues to be one of largest and most influential metropolises in the nation.
Columbus is one of the most beautiful cities in the United States, with people from all over the world jumping to move there. That’s why it comes as no surprise that the average price to rent an office in Columbus is about $18 per sq.ft. That’s almost $3,000 for a small, 150 sq.ft. office! Adding in a receptionist’s office, which average around 40 sq.ft., can take up more space than necessary, shoveling more money towards rent and less money towards your business.
Virtual receptionists at Smith.ai always work remotely from a quiet home office, saving you office space and putting money right back into your pocket. Learn more about the differences between a full-time receptionist vs. a virtual receptionist.
Highly populated cities like Columbus often demand a higher wage for workers than the national average. Salaries for traditional in-house receptionists in Columbus can cost anywhere from $32,000 to $41,000 annually. When you factor in costs for direct benefits, such as healthcare and 401K’s, and side benefits, such as commuter reimbursements and paid holidays, a full-time, in-house receptionist can cut deep into your budget.
The cost for a full-time, 24/7 receptionist at Smith.ai, however, starts at as little as $140/month, saving you up to $39,000/year on salary alone! That price can be even lower after your initial free trial, as Smith.ai adjusts to fit your business needs, not the other way around. Review Smith.ai’s flexible monthly plans and pricing.
Unfortunately, in-house receptionists can only do so much. Most receptionists multitask answering phone calls with other receptionist duties, such running errands and performing general office assistance. Even with multiple full-time receptionists, phone calls can and will be missed when they call in sick, need time off, are late due to traffic, are already on the line with a client, or are preoccupied with their other responsibilities. As much as 25% of calls come in after-hours and on weekends, so even beyond these regular interruptions to call answering, there are real numbers that affect your business.
While virtual receptionists may not be able to restock office supplies or grab you coffee, they can offer unlimited quality support 24 hours a day, 7 days a week so that your business doesn’t have to stop when your in-office workers do. Why not try it to see for yourself with a 14-day/20-call free trial?
Calls come in and your team may not always be able to answer. From regular office meetings to managing administrative duties, they stay busy, but how can you ensure that your client’s questions are answered without running your team into the ground or neglecting other important office tasks? Smith.ai can take that responsibility right off your shoulders. Our 24/7 live agents will capture and screen callers, schedule appointments, and input details directly into your CRM and calendar so you can rest easy knowing your callers are receiving quality service, no matter how busy your team may get.
Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.
Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.
Call/text (650) 727-6484
Outsourcing to Smith.ai is simple. We already work with every phone system and website. And we use AI to help our live staff have natural conversations, so there's no script required.
Tell us about your business, and we'll build a custom communication plan.
Fully experience our phone & chat services. No credit card required.
We'll recommend a plan based on your trial usage and needs.
Building reliable customer service in Columbus doesn’t have to end when callers hang up the phone. Our virtual receptionists send you and members of your staff a detailed summary after every call. We also offer text and email follow-up messages to nurture leads who call and even make outbound calls to leads who complete your web forms online. Just let us know who to call or forward your phone call tasks to us and we can use your business number as our caller ID so it always looks like we’re in-house and calling from your Columbus office. We make sure that your team stays up-to-date on clients’ information and that your callers have every opportunity to reach you.
Smith.ai’s answering service isn’t limited to phone calls. We use social media, live web chats, and text messages to connect with your clients so no matter how they reach out, you can always connect with a live, friendly agent. It’s especially important for businesses with Facebook pages, VoIP phones that have texting enabled, and websites that attract potential clients to allow clients more than one way to have their questions answered. Our multi-channel coverage makes it easier to scale sales communications under a single provider – no more messing with one vendor for chat, one vendor for texting, one vendor for Facebook Messenger, and one vender for calls. It’s all handled under one roof at Smith.ai.
Even our most expensive plan, the pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions.
Give us a try and find out.
You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 14 days or 20 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.
The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.
Nope. We’ll simply ask you a few questions about your business and how you would like your calls to be answered. Our receptionists will handle all your calls in an unscripted, natural manner.
We customize call handling according to your business and the type of caller. After a personalized greeting, we can screen leads using your questions, take messages, book appointments on your calendar, or transfer calls to your line.
It’s no easy task running a business in Columbus, from managing daily sales tasks and overseeing marketing projects to attending business conferences and networking events. You may not have the time to give your clients what they expect: friendly, fast responses to sales and service questions. Thankfully, Smith.ai is Columbus’s premier receptionist answering service. Our experienced virtual receptionists provide memorable, personalized customer service to each of your callers, so that even after-hours, your business never stops running. Our staff works around the clock to build a better relationship with your existing clients by answering calls, addressing client questions, and scheduling appointments in a friendly, natural manner. Let Smith.ai’s live, professional agents be there to assist your callers any time of day and represent the very best your company has to offer.
Our reliable 24/7 virtual receptionist services provide businesses across the local Columbus area with high-quality, professional support, every hour of the day. Smith.ai’s virtual receptionists even capture and qualify potential clients by making outbound calls and converting website leads so that your business can keep growing. You decide how and when our receptionists can assist you and we handle the rest. Whether you’re a small business looking to provide quality answering services to your clients or an established agency hoping to discover and qualify new leads, Smith.ai’s virtual receptionists can help. Try a free 14-day/20-call trial today – no credit card information required!