In an industry like landscaping, customers are everything. Without them, there is nothing. That means that managing them should be at the forefront of your to-do list. With that comes finding the best tools, including a proper CRM, or Customer Relationship Management, platform. Fortunately, the solutions available for landscapers are rapidly becoming more accessible and increasing their offerings to make your business easier to run on every level.Â
Of course, all landscaping companies are different and thus will have different needs for a CRM platform. You might be looking for something that is focused on scheduling and job management or perhaps seeking a better solution for lead generation and management. Perhaps you need a tool that can streamline customer accounts and keep all your jobs organized and scheduled efficiently. (One solution is to integrate a CRM platform with the scheduling and intake services available from the virtual receptionists at Smith.ai.)
Fortunately, for the variables that are offered by the different CRMs available today, there are also some similarities. These platforms are dedicated to improving efficiencies and helping in all aspects of your customer management. There are even integrated solutions that include a CRM along with other technologies and tools to streamline your landscaping business. Of course, with all of these choices, how are you to choose?
We’ve done the hard work for you. In the list below, you’ll find the top 10 CRMs for landscaping and gardening businesses, including some platforms that are industry-specific and some that are more generalized for use across several industries. We’ll cover free and paid solutions and go through the features of each platform to help you find the best solution.Â
When you find the right CRM, consider adding the support of 24/7 live chat and messaging services from Smith.ai to give your customers the total dedication that they deserve.Â
SingleOps is a dedicated service business CRM and total management solution. This is the #1 software for the green industry, offering end-to-end business management.Â
The SingleOps system was built with features like a robust CRM, as well as estimate and scheduling tools, work orders, inventory and job costing, and even timesheets and employee management tools. The dynamic CRM includes rich customer data insights and seamless information sharing, with a cloud-based platform for scalability.Â
The secure platform is designed to offer a powerful business tool to revolutionize business management for landscapers, with a dedicated focus on the customer experience. The SingleOps CRM and business management platform is designed for simplicity and cost savings.Â
The key features of note with SingleOps include:
Salesforce is the #1 CRM platform in the world, offering scalable and customizable solutions for landscapers and other service businesses with Salesforce Essentials and other offerings. This family of products and tech solutions focuses on improving the entire customer experience for the sake of sales and profits.Â
Salesforce can integrate with several different applications and tools, and it can be created as a custom build to meet the exact needs of your landscaping business. You can also choose out-of-the-box solutions from the brand if you want something simpler for your CRM solution.Â
This platform includes valuable customer analytics and data insights, lead generation and management tools, and plenty of other tools to help improve and manage the entire customer experience.Â
The highlights of Salesforce include:
Jobber is a service industry CRM and management tool. Like some industry tools, it’s not a dedicated CRM but a total management solution to ensure that your landscaping business has everything that it needs.Â
The Jobber platform includes tools for quoting, scheduling, invoicing, and more, making it easy for you to integrate your operations and keep track of your customers where it counts: through every step of the job. From the first request until the bill is paid, Jobber makes sure that your customers have clear communication and you both have the insights you need.Â
The Jobber platform has proven to increase customer satisfaction among the landscapers and other service professionals that have adopted it for their own use. Plans are available for businesses of all sizes, as well.Â
If you’re considering Jobber, check out features like:
This landscape management software is designed to help businesses manage their customers and streamline their operations at the same time. The platform highlights include estimate creation, file storage, sales report generation, and customer data insights.Â
LMN offers a rich customer database with contact information, job details, estimates, history, important files and photos, and the ability to share this data across departments seamlessly. Templates are available and there are even gamification modules to assist with team engagement and employee training.Â
LMN includes integrations with QuickBooks and other software solutions, a GPS tracking and routing solution, and even tools to track referral sources, lead generation rates, and other data.Â
The key features of LMN to consider include:
Arborgold is a customer management solution for landscape companies and lawn and garden service providers of all sizes. The platform is designed to streamline various processes and improve the customer experience by offering better management.Â
The platform can store phone messages, track appointments, and provide these details to reps in the field. There is also a robust search for leads and customers by several fields, including name or address, job site, invoice number, and more. Job scheduling tools streamline that process and filters make tracking jobs and getting information easy.Â
Arborgold includes a proposal module with templates, billing and invoicing tools, and email marketing to assist with keeping customers informed. Automated features and workflows are available, as well.Â
The most important features of Arborgold include:
For those who love simplicity, Oracle NetSuite CRM offers a CRM platform that can work in several industries. This CRM suite includes everything that people need for basic and advanced business management at the customer level. Detailed reports and a scalable platform are available.Â
NetSuite CRM also offers a user-friendly dashboard with robust reporting capabilities, ensuring that you can keep track of how your business is growing. It’s also easy to train others on, and the customer database offers a lot of rich detail and insights that can be used for information tracking and relationship building.Â
The CRM can be integrated with other tools that you use to run your business, helping to provide a better end-to-end user experience by addressing the entire customer lifecycle in the platform.Â
The features of Oracle NetSuite CRM to note include:
SortScape is a dedicated landscaping management platform. This tool offers scheduling resources, along with customer and job information, tracking for employees, and more. Small brands throughout the US, Canada, the UK, and even Australia and New Zealand can use this software.Â
The SortScape maintenance platform includes a robust tool for customer relationship management that segments users, helps track job and client information, and more. There are trackers for employees to record time, material expenses, and other job costs on the mobile app and the website, as well.Â
This platform has a lot of robust features and is one of the easiest-to-use tools out there. The interface is user-friendly and mobile-optimized, ensuring that every landscaper or gardener has the tools they need on the go.Â
The features of note with SortScape include:
Service M8 is revolutionizing the service industry one business at a time. This app guides users from quotes to invoicing and payment, offering real-time information and insights on the business. You will know what jobs are active, what quotes are floating around, and what customers need you now, and which will need you down the road.Â
With Service M8, brands can get a real-time view of their business from above and collect a 360-degree view of their customers. You can manage and receive jobs, produce quotes, use templates for communication, and more. There is also a dispatch board for easy online scheduling and job completion, and iOS support is available for scheduling.Â
Service M8 is all about efficiency, streamlining access to customer information on the go. For the busy landscaper, part of the success in customer relations is having the information that you need when you need it. With this mobile-friendly platform, that’s easy to do.Â
Some of the key features of Service M8 include:
HubSpot CRM is one of the leading free tools available today, offering plenty of features and services for those in the landscaping industry that need a simple, user-friendly solution for customer management. HubSpot offers an intuitive CRM that is scalable and includes a lot more features than you might expect without a cost involved.Â
Of course, paid plans are available by upgrade for those who want a little more from their investment. Even in the free platform, though, users will enjoy things like robust analytics, customer experience tracking, and integrated communication tools for a streamlined operation.Â
HubSpot offers user segmentation, information sharing, and the support of the HubSpot community of users, developers, and others. It also offers user-generated content and templates that can make it even easier for you to run your landscaping business.Â
The key features of HubSpot include:
Zoho CRM is one of the leading tools on the market today. This platform offers cloud deployment along with browser access and native iOS and Android apps, allowing users to access their landscaping operations from anywhere.Â
Zoho CRM offers standard plans at an affordable price, with dedicated features and a variety of tools that can be translated across several industries. This platform includes rich AI and machine learning tools that can streamline your customer management and provide a better end-to-end user experience.Â
The Zoho CRM platform is a cloud-based, scalable solution that integrates with other software and apps to provide the total landscape business management that you need.Â
The highlights of Zoho CRM include:
All of the CRMs listed above offer the features that your landscaping business needs to take customer relationship management to the next level. However, if you want to go one step further, the team at Smith.ai can build on these capabilities and more. We can help you come up with an integrated solution for customer relations and improving the entire customer experience.Â
Plus, we can integrate with several of the CRM platforms above to offer seamless information sharing and database optimization, ensuring that all customer data and contacts are recorded in detail. Our virtual receptionists can provide an array of contact solutions, and we can even take care of social media messaging and other customer engagement needs.Â
When you’re ready, contact us to schedule a free consultation—you can reach us via phone at (650) 727-6484 or by emailing hello@smith.ai. Visit our Pricing and Plans page for information on our pricing and services.
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