There are tons of chat apps out there today and they are not all created equal. Fortunately, Weebly works with plenty of them to deliver the solutions that you need for your website. Many of them offer plenty of features and customization options, too.
Of course, before you dive into choosing and setting up a chat app on your Weebly site, it’s a good idea to get educated a bit. For starters, with 90% of customers expecting an online customer service portal, you’re missing a big audience segment if you aren’t on board. And “portal” means more than just an email address or contact page. You need an integrated page where people can reach you via email, chat, phone, social media, or any other means possible so that you can deliver the best customer experience.
In the list below, we’ll talk about which chat apps can help you improve your experience in that regard when you’re building a site on Weebly. We will take a look at the features of the best chat tools available today and help you figure out what’s going to be best for your brand.
In addition to giving customers what they want and expanding your brand’s reach, you can also enjoy several other perks when you enlist the assistance of the right chat app. If you add chat to your website, you’ll notice things like:
There’s a lot that you stand to gain here, but these are some of the biggest highlights. Now that you see the value, let’s discuss the best chat apps for your Weebly site.
Smith.ai has a chatbot that is going to change the way you think about chatbots in the first place. You’ll get a 24/7 solution for chat that you don’t even have to think about, to start. Plus, it also comes with plenty of dynamic features, including full customization of the chat widget and the option to setup automated responses and canned answers.
The machine learning and AI will learn as they go, giving you a truly “set it and forget it” chatbot tool. It also integrates with your email, CRM, and other software, and it’s designed to be cross-compatible on all devices from mobile to desktop, iOS to Android and Windows, and everywhere in between. Proactive messaging helps improve lead screening with pre-set sequences, too. Highlights include:
Chatfuel is one of the most intuitive chat tools you’ll find today. It offers integration with Facebook Messenger or you can just create chatbots to offer your customers 24/7 access to your brand. These bots use AI and machine learning to help fuel the conversation and you can even share files, videos, images, and more.
Chatfuel offers several third-party integrations and is used by many major international brands today who prefer a simpler way to chat. It gives you total customization and access to all of the features without paying a single time. The key highlights include:
Tawk.To is a great free chat app that’s easy to integrate on all kinds of websites. There are no ads to worry about and you can monitor visitors and conversations in real-time. You can even offer easy mobile access for your team and your audience, with iOS and Android apps readily available. It's compatible with browsers and can even allow you to connect multiple agents at once.
Tawk.To gives you customization options for the display and visibility of the chat widget, as well as automated away messages and other responses. You can set custom welcome messages, too, and even integrate with your tech stack for easy transfers of information. If you’re looking for a free chat app that goes above and beyond, this one has something worth checking out. Consider features like:
Pure Chat is one of the more popular chat tools today, and it’s a big favorite because of its price tag: 100% free. You can set up a custom chat widget without having to invest a fortune, and you can monitor it all in real-time. The chat takes seconds to install, and you can even choose how it appears (or if it appears) when your agents are away. There are never any ads, and it’s always free.
The best part, we think, is the Engagement Hub, which allows you to give your visitors the choice of how to communicate with your brand. They can chat, send an email, or even use Twitter or Google Maps through the Hub. You can also integrate with the rest of your software and customize the tool to fit your brand. Highlights include:
UserLike is changing the way brands do chat, offering its own live chat tool that can be used as is, or through social media tools and with plenty of ways for people to reach out to the brands that they need to contact. Chatbots are available, you can live chat with people, and you can generate more leads from natural conversations with a tool like this.
With UserLike, you can track and monitor your visitors on the site and keep tabs on communication history on the user-friendly dashboard. There are mobile apps available for iOS and Android so that you can stay in touch on the go, and you can even create multiple agent profiles and operator groups. Check out highlights like:
Tidio offers a dynamic live chat tool. It has a free platform that’s great for those who just need a basic chat tool. The pro version is not as expensive as you’d might think if you do decide to upgrade, and you’ll get to check out all of the pro features for a full seven days even on the free plan. Customization features are plentiful, and you can monitor your visitors with ease.
You can even set up multiple agent profiles and store contact information for your customers. Create automated replies and messages, and enjoy multiple language support, as well. This tool integrates with tons of software, including Salesforce, Mailchimp, and others. It also makes it easy for you to see what customers need. Consider features like:
ZenDesk’s free chat tool is great to get any business started off on the right foot with chat apps. The tool is limited in its features, but it’s still worth a look. For SMBs and solopreneurs who may only need to carry on one conversation at a time, it could be more than enough. Plus, you can still customize the tool, offer automated responses and other communication alternatives, and more. The chat tool is available in 40 languages, too.
Zendesk Chat offers 14-day access to chat records on the free plan and you can even customize the app to fit your brand. You can monitor things in real-time and even upgrade to a paid plan if you want premium features and total access. The Zendesk Chat tool integrates with all Zendesk software and other tools that you use. Plus, we love features like:
Click to Chat for WhatsApp is changing the way that businesses offer live chat. This familiar tool operates in the same platform as the WhatsApp chat, but from your business website so that users can connect to your brand. All you need to get started is a WhatsApp number or group ID. Install and setup the chat tool, and you’ll be good to go.
This app offers 24/7 access for customers and pre-designed themes that you can use to create your own personalized style. You can integrate with Google Analytics for easy monitoring and even change the position of the widget and set it to hide if your team is away. There’s a lot to love in this simple app, including our favorite features:
Smartsupp is more than a chat tool—it's a total assistant for personal shopping and personalized service in a way customers have never seen before. This tool is designed to change the way that you deliver service to your customers, giving them more choice than ever before. This tool features mobile apps and makes file sharing easy, and you can create accounts for up to three agents.
There is also an optional chatbot available for Smartsupp and notifications make sure you never miss a message. Plus, it’s totally free, forever, and you’ll be able to manage all kinds of communications in one place to create a more dynamic, engaged user experience for every visitor. You can see analytics in real-time, and more. The highlights include:
HubSpot is a leader in marketing and online solutions. Their platform includes a free live chat software solution for anyone who wants to use it. It can be integrated with the All-in-One suite or used on its own, and you’ll enjoy plenty of user insights and real-time monitoring to help you keep track of things along the way. Customization is available, too, making it easy to brand your chat tool.
With HubSpot, you can add an automated chatbot for extra assistance, and scale the app to your exact needs. It also streamlines with your other HubSpot and tech tools, and there are premium plans available with additional features for those who want to pay to upgrade. Even the free chat, however, does wonders for a brand that didn’t have it before. Check out key features like:
Choose the dedicated live chat agents at Smith.ai to handle the job. In addition to 24/7 live chat that’s fully-staffed, we provide white-glove installation and setup of our software, which is available in English and Spanish to meet all your communication needs. We’ll even help you create a custom strategy for fielding all these new messages, and offer assistance with SMS message answering and so much more.
If you want to learn more, schedule a consultation to learn about our live chat solutions, including 24/7 agent staffing, along with solutions like lead intake, scheduling, and even payment collection. You can also reach us at firstname.lastname@example.org or (650) 727-6484.