Google Sites is becoming a popular choice among Google power users, solopreneurs, and SMBs that want a simple, familiar way to build a website and get their brand built online. Live chat tools for this platform are plentiful, but they are not all created equally. That’s why it's important to explore the options and learn what's out there.
Did you know that 46% of customers prefer live chat? Or how about the fact that 90% or more expect you to have some kind of online customer service portal? Today, live chat is in high demand and despite the conflicting information you find, it’s definitely an investment that you need to make.
In this guide, we’ll cover the 10 best chat apps for Google Sites, including what they have to offer and why they’re worth your time.
Whether you decide to upgrade and invest in a platform that ends up having a cost associated with it, any of the ones on this list will do the job. And while we’re partial to the first one on the list, we also know that our own Smith.ai Chatbot is not the only one out there, which is why we’ve taken it upon ourselves to collect the best ones on the market today.
Installing a chat app means you can enjoy:
Installing and using any of the chat tools listed below gives you the chance to meet your customers on their turf and give them everything that they need—what more could you ask for?
Of course, part of that comes in using the right tool for the job. That’s going to mean something different to your business than it might to another. Consider what features are most important to you in a good chatbot, as well as what concessions you might be willing to make. Keep this in mind when you’re reviewing the bots below to help you find your best fit.
And now, let’s look at the top tools.
The Smith.ai Chatbot is a tool that’s designed to change the way you handle chats. You’ll get a fully customizable AI bot that offers unlimited chats 24 hours a day, seven days a week. You can set up pre-screening question sequences to help manage leads and it’s optimized for mobile so that you can use it anywhere you are and on any device that you have.
The Smith.ai Chatbot doesn’t need monitoring or management like a lot of chatbots—just set it and forget it. The smart machine learning will pick up the slack and notify you if there’s anything that the bot can’t answer that may require your intervention. You can integrate it with your email and CRM, and enjoy highlights like:
When you use Tawk.To, you get access to tons of different features and it’s all totally free. There aren’t any ads or spam that you’ll have to worry about, and you can monitor your visitors in real-time. This app makes it easy to engage in live chat and manage all of your customer needs from a single, user-friendly dashboard.
This app also offers the chance for you to access it via mobile, thanks to iOS and Android tools. It's also convenient for your audience, which is the important part. There is the option to set custom welcome messages and it offers a simple design that can integrate with your technology tools and allow you to setup multiple agent accounts. Highlights include:
Chatfuel offers an impressive free chatbot for your website. This one even lets you integrate it with Facebook Messenger if you’d like. You’ll be able to keep customers engaged with impressive AI and machine learning, and you can even add all kinds of content like files, video, and more. There's an FAQ section available and you can create automated responses, too.
Chatfuel offers third-party integrations for easy streamlining, and it is among the most reliable platforms available today. In fact, companies like Volkswagen and Adidas use this tool for their own chatbots, giving you peace of mind that you’re choosing a good product. You’ll also find several other features to enjoy. Our favorites include:
ManyChat makes it easy to create custom chatbots for your business. You can setup custom welcome messages, automated responses, and more. It’s also got a drag-and-drop builder that makes creating your chatbot quick, and you can have unlimited broadcasts. The chat tool limits you to 500 subscribers, but you can use that feature to get people to subscribe to your newsletter or emails just by contacting you via chat.
ManyChat also offers the chance to customize the bot features so that you have a widget that matches your brand, and you can create conversation flows for several different interactions to ensure that your chatbots can do as much as possible. You’ll be able to setup a chatbot on any website and get back to business faster. Highlights include:
Userlike is a messaging platform and chat tool for web, mobile, and messaging. The free version of their services allows for one agent, one chat widget, and unlimited chats, which can be more than enough for SMBs looking to get their foot in the door. Userlike integrates with Facebook Messenger and SMS so your communication channels always stay connected. How it works is when a chatter initiates a chat, chabot will instantly welcome them. After the bot has collected some information from your chatter, your agent will be notified and log on to assist the chatter as best they can. Check out some of their key features:
Pure Chat offers 100% free chat for websites of all kinds and sizes. You can install and customize the tool in just seconds, and you will even be able to track everything in real-time. You’ll also have the option to customize the display when agents are offline, including email instead of chat, offline indicators, or even the chat disappearing until your agents return. Plus, it doesn’t come with any ads.
Pure Chat includes an Engagement Hub, which is where you can give your audience the choice to communicate with you via live chat, email, phone, Google Maps, and even Twitter. It offers plenty of other features, including the ability to integrate easily with the rest of your software and tools so that you don’t have to worry about making more work for yourself.
ClickDesk is a live support tool that offers collaborative features and a free app so that you can setup live chat even if you don’t have a big budget. It's a cloud-based platform that can scale to the needs of your business and allow you to connect with your customers in real-time. Provide a total solution with voice chat options and even social media shares. And the app includes a help desk ticketing system, too.
ClickDesk has everything that you want: mobile-friendly access, AI and automation, and collaborative tools to help your team work more efficiently. You can depend on this app for more than you might realize, and it is all easy to customize and setup to your brand’s exact needs. Enjoy highlights like:
The WhatsApp live chat app is another popular choice for brands who want something familiar. Whether it’s for you or your audience, the comfort of using a chat tool that isn’t totally new can enhance the service right out of the gates. Plus, WhatsApp makes it easy to get started, because you just have to install it and add your WhatsApp number or group ID.
In addition to giving people a familiar tool, you’re also giving them 24/7 access to your brand and that will help you stand out above the competition in whatever you do. There are customization features, too, and some highlights of note are:
HubSpot’s all-in-one marketing suite is already used by millions of businesses looking for an affordable way to manage their business marketing and more. Plus, the brand includes their own free live chat software, which can be used with or without the rest of the marketing suite, and that can integrate with HubSpot CRM, the rest of your tech stack, and your Google Sites page, seamlessly.
When you choose HubSpot, you are choosing the chance to streamline everything in one place and get more out of your communications than just adding a live chat tool. Of course, even if you just choose the chat tool, you’re still gaining a lot. In fact, some of our favorite features include:
The Smartsupp tool is more than a chat solution. it’s a personal shopping assistant that will change the way you handle your eCommerce customers to deliver the right message at the right time and even offer promotions and special deals with the automated chatbot feature that makes managing your website easier than ever.
Plus, you can manage multiple channels in one place and personalize the customer communication experience across all of them. You can increase conversions, encourage more communication among your audience, and more. You can even see where you’re losing customers or where you need assistance, thanks to the integration with Google analytics. Our favorite features include:
Even the best apps will need you to manage them, no matter what you aren’t spending on them. Plus, if you’re like most brands today, you don’t need to deal with one more tool to manage. That’s where we come in—the dedicated live chat agents at Smith.ai can handle it all for you and provide the perfect live chat software, too.
Every staffed plan from Smith.ai includes 24/7 live chat agents for your website, along with premium setup and white-glove installation. We can even offer software in English and Spanish to ensure customer needs get addressed. And we’ll take it one step further to offer SMS text answering and so much more. Top that off with a custom strategy for fielding all your brand’s communication needs.
To learn more, schedule a consultation to find out how we can deliver a fully-staffed live chat plan that frees up your time without skipping a beat. We can even handle scheduling, payments, intake, and more. You can also reach us at email@example.com or (650) 727-6484.