Wix Answers offers a customer support platform that can help improve your business operations in several ways, all on its own. This help desk software was built and designed by Wix, the website host and provider that offers a variety of solutions for all types of businesses. This platform supports more than 160 million users at the time of this writing, and offers an all-in-one solution for customer support that includes features like:
This next-gen help desk tool is now working with the power of Zapier to provide people with automated solutions for help desk support and customer service in several different ways. Of course, when it comes to the things that you can’t automate in the customer service arena, ask how our virtual receptionists can cover everything from 24/7 phone answering to lead intake and more.
Back to Zapier and Wix Answers—this is a dynamic duo that’s going to deliver plenty of automated solutions for your business that will improve your customer experience. That will, in turn, increase customer satisfaction and loyalty, helping to improve your bottom line as much as your operations along the way.
Wix Answers is a SaaS, cloud-based solution for businesses of all kinds that want a better customer service solution than they could create on their own for the same price. After all, when it’s an out-of-the-box option, it’s far easier and more affordable than creating your own in-house service and support platform.
Zapier is an automation tool—its entire job is to automate other tools and software tasks so that you can get more done in less time and so that your entire team will spend less time sitting behind the desk dealing with paperwork and tedious busy details. It works with more than 3,000 apps and tools, and counting, and comes with hundreds of pre-built integrated workflows, triggers, and actions that you can use to streamline your operations and integrate your business admin tasks and other duties.
Some people are abhorred by the idea of automated customer support. Just the thought makes them question whether it’s even possible, let alone which areas of support need to be automated and which ones should be left to the human support team. Fortunately, we’ve got all the answers that you need right here.
If you want to embrace everything that automation has to offer, make sure that you have live receptionists or agents on hand for people who need them, but add these tasks to your strategy:
You really can automate a lot of different areas of service and support. With Zapier and Wix Answers, a lot of the automations are focused on administrative tasks, such as data transfer, notifications, and turning customer form submissions into help tickets. Check out 10 of the top automated workflows below.
Trello is a useful tool that your team can put to work when it comes to keeping in touch and keeping projects organized. One way that you can make sure all of your support inquiries get resolved is to set up this automation. When you do, every ticket that comes into Wix Answers will trigger Zapier to create a Trello card that corresponds. Then, your team will see the new ticket that needs to be addressed and be able to respond quicker. It’s a better way to get things done and keep the support pipeline moving with fewer steps along the way.
If you use Google Sheets for tracking, you will find this automation to be helpful. When you integrate the workflow, every new answer that comes into Wix will be logged in your corresponding sheet, based on the rules that you set forth. That way, you can track everything as it happens and not have to actually do the work yourself. Plus, you can even take this automation further by adding a notification or tweak it to add different information to the sheet, so it goes well beyond the basics.
Typeform is one of the most-used form fill apps available today. With this integration, you can use Typeform to collect support requests or customer needs and then turn those into answer tickets in your Wix platform. With Zapier, you can set it up so that it’s all done automatically and then your team just has to take the reins once the information is in Wix and resolve things from there. At the very least, it saves countless hours of data transfer and the risk of human errors that come with manual work.
If you use Google Forms rather than Typeform, this workflow offers the same type of solution. Create whatever forms you want to use in Google Forms to collect information and then set it up so that Zapier automatically transfers the information for you to your Wix Answers platform and inputs the service or help ticket as you would on your own. Then, you will save the time of entering the information manually or having to track support tickets across multiple platforms, making it easier and more efficient for everyone involved.
Asana makes task management easy. It’s a great platform for creating projects and managing day-to-day operations, and it integrates in several ways with Zapier, including working with Wix Answers. With this particular integrated workflow, you can set it up so that anytime a ticket comes into Wix Answers, Zapier triggers Asana to create a task for the ticket. Then, your team can get to work right away when they see a new task instead of having to go check for new support tickets on their own.
Perhaps you give customers the chance to email your brand and you want to automate that into the support process somehow. This workflow integrates with Gmail so that you can turn any email that is tagged, or every email, into a ticket in Wix Answers. Again, you won’t have to monitor emails or manage tickets across platforms because with this automation, it’s all streamlined in one place, so your team is on the same page and working more efficiently on every level.
Slack will keep your team in touch, no matter what kind of collaborations you have in mind. With this automation, you can easily let the right people know when new tickets or replies come into Wix Answers. Just put the workflow in place and then when replies happen, a notification will appear in the appropriate channel or be sent via direct message to the right team member(s) to get started on resolving the situation or request.
Want to keep track of your social media mentions? Perhaps you want to give people the chance to ask questions and get assistance from Twitter. If you use this workflow, you can allow them to do just that. Simply set it up and whenever your brand is mentioned on Twitter with an “@”, Zapier will automatically tell Wix Answers to create a support ticket so that you can address the Tweet properly. This way, you don’t even have to check up on your social media accounts to make sure that you’re tending to all of your audience’s needs.
If you use Databox, being able to automate routine tasks is going to help you get more out of your tools and save a lot of time. Check out the different ways that you can use Databox and Zapier with Wix, including this automation that allows you to increase your counters for each new ticket that comes across in your Wix Answers platform. Zapier will do it all and leave you to do things that need more of your attention. This means you can track things easier, automate analytics, and ensure that your team is working smarter, not harder, on improving support.
Those who use GrowViral for lead capture will love that they can automatically create Wix Answers tickets when leads are captured to address the new customer needs. It’s easier than checking up on your leads or transferring them over manually, and it makes sure that a single lead doesn’t slip through the cracks. You can use it as-is or you can tweak the workflow to deliver a little more than it does as it comes, but either way, it will serve you well.
Our team loves automation, and we love being a valuable part of what makes your business operate more efficiently on all levels. When you hire our virtual receptionists, we’ll give your brand the professional image that it deserves while delivering the services that your business needs, from after-hours call answering to live website chat, and so much more. We can even help you create the perfect plan to tackle those needs, no matter how many there are.
We love Zapier because it makes it simple for anyone to create smart workflows between the different business software tools that they use. And it’s also thanks to Zapier that Smith.ai can integrate with over 3,000 apps to ensure every call, text, and chat is logged in your business software, from your billing and invoicing tools to your CRM and marketing platforms, and more.
Find out more when you schedule a consultation where we’ll discuss our 24/7 phone answering and live chat services, which include scheduling, after-hours answering, new client intake, and more. You can also reach us at firstname.lastname@example.org or (650) 727-6484.