If you’re in the legal field, communicating with clients is essential. Traditional phone lines are great, but if you take the time to do some research, you might find that there are better solutions. The Internet has changed the way that everyone does business, including how we communicate. Think about the smartphone in your pocket—it’s essentially a computer with a phone app, not a “phone” in the traditional sense of the word.
So, it’s no surprise that VoIP is becoming one of the premier choices for business communications. Voice over Internet Protocol, as the name suggests, involves sending voice communications over data lines. This can speed up transmission, allow for more forms of communication in less time, and give companies the chance to scale their communications solutions to their exact needs without having to spend a fortune on hardware.
Today, customers are demanding more service, better service, and most importantly, faster service. That’s exactly what automation and VoIP provide. There are several services out there, including some that are designed specifically for law firms. After all, having phone solutions that measure up to the needs of the legal field is a little different than the average business.
In this guide, we’ll look at 10 of the best VoIP providers for law firms specifically, and we’ll talk a little more about how to choose the best provider for your legal practice, no matter what you have in mind.
VoIP offers several benefits. Namely, your phone system isn’t physically tethered to your office (or another location). You can take calls (and messages) from any device, anywhere, as long as you’ve got the service set up to connect calls. These systems include things like number masking and vanity numbers, call forwarding, call routing, and other features, and can be scaled to the size and needs of your firm, so be sure to take notes as you’re learning about the systems out there today.
People expect quick answers and total accessibility today. They expect a personal connection and dedicated attention. Without the right communication tools, you can’t provide any of that. All of the VoIP services out there have their own features and pros and cons to consider. However, you’ll have to take the time to think about what your firm needs specifically.
Let’s discuss that a bit first and then we will discuss the 10 VoIP providers you should be considering for your law firm’s communication needs.
Every law firm or attorney is going to have slightly different needs when it comes to communication. However, there are some things that everyone should be on the lookout for. In addition to what you get for the money (and whether they fit your budget), consider:
One of the best ways to find the right service provider is to try them out before you commit. And to that end, most VoIP services do offer a free trial of some sort. Typically, it’s between 14 days and a month, but every company is different. Either way, take advantage of the trials and free plans when you find them. If nothing else, you’ll be able to determine what you don’t want.
Now, let’s look at the best VoIP providers for those in the legal field.
Corvum is a platform that integrates with Clio Practice Management Software, offering business texting and calling solutions for attorneys of all kinds. The Internet-based VoIP service offers apps for Android and iOS, auto attendants, number porting, conference calling, voicemail customization, and so much more.
Corvum records calls, has an intercom system built-in, and makes call forwarding and call management easy. Custom call routing and AI-based customization ensure that you get the best solution. It also offers premium security features and includes the option to create custom rules.
Consider highlights like:
8x8 is an impressive platform for all kinds of SMBs, including law firms that are looking for flexible VoIP solutions. The Express platform includes plenty of features and starts at just $12 per month, per user. Plus, it offers a 30-day free trial and you’ll enjoy mobile and desktop apps for easy access to all your calls. This platform has ranked on many of the “best of” lists for VoIP providers, and for many reasons.
There are several plans available to suit all kinds of needs and you can even customize and scale features to fit your firm. You can integrate with other tools your law firm uses and security features to ensure that you get the peace of mind that your data and calls are protected.
Check out highlights like:
RingCentral has been around since the early days of Internet communications. The brand started as the original in Internet faxing and quickly became a leader in that area. As the VoIP industry grew, RingCentral changed its offerings, and today there are several different VoIP plans for calling, messaging, faxing, and everything else that law firms need.
Basic plans offer basic features, but of course, the modern law firm can upgrade to get a premium VoIP plan without breaking the bank. Plus, it offers a full-service cloud-hosted PBX where you can handle all your communications with the help of AI and automation. RingCentral has plans for firms and businesses of all sizes.
Check out key features:
Bitrix24 is an all-in-one VoIP platform that also handles your CRM if you want it to. The platform starts with basic plans that are free for 12 users or less, which is also great for the burgeoning law firm that needs something a little more flexible and budget-friendly for VoIP services. Paid plans start at less than $20 a month, and you’ll enjoy mobile apps and an internal group chat.
There’s also the chance to share files and sync contacts, keeping your communications streamlined and helping you conduct business with ease. You’ll also enjoy dynamic features for automated call routing, intelligent voicemail and call transferring, and more. Bitrix24 offers a higher level of service for VoIP customers.
Key features include:
Nextiva offers a full 30 days to try out their VoIP service, which includes unlimited Internet faxing and automated greetings, among other features. You can scale the plans to suit your needs and you will find something at every level, no matter what your law firm has in mind. There are apps available so that you can use this service on any device that you choose, keeping your calls streamlined and your communications organized.
Nextiva comes with several tiers of service and you can upgrade to get unlimited calling and messaging, along with other premium features. The brand also has leading customer service and support to ensure that you get the solutions that you need.
Key features include:
GoToConnect offers affordable VoIP solutions without leaving out any of the necessary features. You’ll find everything from basic plans to customized all-inclusive plans. The service even gives you the option to keep your existing numbers, choose phones and devices that suit your needs, and more. You can enjoy free online faxing, too. Video conferencing is an option for upgraded plans.
The platform adjusts its bandwidth automatically, offering as many as 250 participants in every meeting. Upgrade your plan for just a few dollars more and you’ll get unlimited attendants and queues, too. There’s a lot that your law firm can gain from this platform, no matter what level of plan you choose.
Don’t forget features like:
Vonage offers a lot of services and solutions for VoIP. For lawyers and law firms, the service and security features are what make this platform worth a look. They have several different kinds of plans to choose from and they offer several different app integrations through their own App Center. They even have the option to book a demo and get a firsthand look at what you can get.
The plans include everything from unlimited calling and messaging to auto attendants and call routing, along with plenty of AI and automated intelligence. Premium plans include CRM integration and you can get business numbers for more than 50 countries. Vonage also has premium security features in place with all of its plans, giving you peace of mind.
Consider highlights like:
Ooma is changing the way that you think about VoIP services. They have made several of the “best” lists over the past year or two for their plans and solutions, for which there is a lot to offer. They start with basic plans that offer simple features for an affordable price and mobile and desktop apps are available.
We like that this platform integrates with Amazon Echo and Google Nest. Perhaps the best feature about this VoIP provider, though, is that they offer a 30-day money-back guarantee. You can choose an Ooma subscription or you can buy an Ooma device and get basic access for free, but most law firms find the subscription plans with their own devices more useful.
Check out key features like:
Phone.com is an impressive VoIP platform that doesn’t have a lot of the bells and whistles of bigger brands, but it has all the features that you need. Law firms looking for affordable, accessible VoIP solutions will love the plans available here. The service can be used on all devices, including mobile and desktop.
There are tons of great features on this platform, but the basic plans do leave a little to be desired. It doesn’t work with desk phones, but it can be used with any other device you like. There is room for up to 300 participants on audio and you can get a vanity number to boost your brand visibility, too.
Consider highlights like:
Dialpad starts with basic plans, but they offer a lot more integrations and upgraded features than you might expect. This is one of the best options today for inclusive VoIP solutions and it comes with intelligent data collection to help you gather details from calls to improve communications and more. You can also sync contacts and integrate them with your other software, making it easy to get started.
Dialpad offers premium features on its higher-level plans and all of the services come with the brand’s leading support and customer service. The platform also uses premium security to keep your lines of communication protected at all times.
Check out key features like:
Of course, even with the best VoIP service, you’re still not always going to be around to pick up the call. What can you do to make sure that your clients and potential clients get the dedicated attention that they deserve? Partner with the dedicated receptionists at Smith.ai, and we’ll handle it all for you.
Our team of virtual receptionists can field calls 24 hours a day, seven days a week, along with chats, SMS messages, and so much more. We can even handle things like lead intake and scheduling, and help you create a plan to manage it all so you don’t have to worry.
To learn more, schedule a consultation to discuss what the 24/7 virtual receptionists can do for your law firm, from fielding calls and chats to handling scheduling, client intake, and more. You can also find us at hello@smith.ai or (650) 727-6484.
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