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24/7 Call handling
Virtual receptionists that feel like part of your firm
Trained on your intake process, fluent in your practice’s workflows, and available 24/7, Smith.ai’s live receptionists screen every caller and qualify every lead with warmth, empathy, and competence.
Smith.ai is responsive, professional, and so incredible for my law firm! I’m so glad I compared the top services and selected Smith.ai!
Jalal DalloDallo Law
“
An invaluable partner. They go above and beyond so our clients receive the assistance they deserve. Nothing short of exceptional.
Michelle BushMay Jung Law
“
My only regret is that I didn’t discover Smith.ai sooner. In the last week, I’ve received more leads than in the previous 2 months.
Cristina MolteniMolteni Employment Law
How it works
How it works
Set your intake standards. We follow them, call after call.
Smith.ai provides a dedicated onboarding process to define exactly how your calls should be handled, then builds an intake system your firm can rely on, day in and day out.
Define your call handling instructions
Give us your intake criteria, conflict checks, scheduling process, and escalation needs. Setup takes about 15 minutes.
Connect your systems
We integrate with your CRM — Clio, MyCase, Lawmatics, and more — so client details and appointments sync automatically. No double entry.
Reclaim your time
Every caller is vetted against your criteria. You decide who gets a consultation, a retainer, or a transfer to your team.
Skip the spot-checking
Accuracy is built in. Oversight across AI and human work catches mistakes automatically — no spot-checking required.
Add a human touch, not overhead
500+ North American agents — many former paralegals, bilingual in English/Spanish — bring empathy to custody, accident, and immigration calls, at a fraction of in-house cost.
Draw on a decade of data
Shaped by 25M+ calls and a decade of feedback from ~4,000 legal clients, with an average client tenure of 5.5+ years. That depth can’t be built overnight.
Trained, not scripted
Trained, not scripted
Real people. Backed by proprietary AI.
No call center scripts. Every receptionist is guided in real time by proprietary AI trained on millions of real calls, so they can focus on the caller, not on note-taking or guessing what comes next.
Smart prompts surface the right context and next step from your instructions and caller history — so receptionists respond naturally, while judgment and empathy stay in human hands.
Intelligent conditional routing and transfers based on your business logic. Every caller reaches the right person, every time.
Features
Features
Built to handle every kind of call your practice sees.
24/7 live call answering
Every caller reaches a real person — nights, weekends, and holidays.
Practice-specific intake
Custom call flows for matter-type screening, existing-client requests, and referrals — no generic script.
Conflict & lead qualification
Callers are screened against your criteria before they ever reach your calendar.
Consultation scheduling
Appointments booked directly on your calendar while the caller is still on the line.
Warm transfers with context
Calls are routed to the right attorney or paralegal, with a full recap — so no one repeats themselves.
Retainer & intake handoff
Send retainers and kick off next steps the moment a call qualifies.
Bilingual call handling
Full English and Spanish fluency for new and existing clients.
Accept collect calls
Calls from incarcerated clients and correctional facilities are handled without interruption.
Call recording & transcripts
Every call recorded and transcribed for your records, with your opt-in.
Instant call summaries
Structured summaries delivered by email, text, or Slack the moment a call ends.
Native integrations
Direct connections to Clio, MyCase, Lawmatics, Filevine, and 7,000+ other tools.
Dashboard & analytics
Track call volume, lead quality, and trends in one place.
Spam & robocall blocking
Over 20 million known spam numbers blocked automatically, free.
Payment collection
Collect retainer or consultation fees directly on the call.
Skip the line
Take the faster path to converting callers into clients.
Capture more leads, convert more callers, and give every client an experience they’ll remember. Try risk-free for 30 days.
Everything you want to know about Virtual Receptionists.
No. Our receptionists never provide legal advice or interpret a caller’s matter — many are former paralegals or court staff, so they know how to have that conversation without crossing the line. They collect information, qualify leads against your intake criteria by practice area and matter type, and route or schedule based on your instructions — the same way a trained intake coordinator would.
All calls on our Virtual Receptionist plans are answered by a real person, 24/7, guided in real time by proprietary AI trained on 25M+ calls over more than a decade.
Smith.ai gives your firm a fully staffed front office, 24/7, without the overhead of hiring in-house. Every call is qualified by practice area and matter type, synced automatically into the practice management system you already use. The result: more cases captured, cleaner intake, and a caller experience that reflects well on your firm from the first ring.
Call data is encrypted, never shared with other Smith.ai customers, and flows directly into your practice management system, so your firm’s system of record stays up-to-date.
When a call comes in, one of our North America-based live agents greets the caller with your custom messaging, screens for conflicts, and qualifies the lead by practice area and matter type. We schedule consultations, transfer calls, and take payments when needed, updating your practice management system and calendar automatically — no double entry, no dropped details.
Yes. We accept collect calls, including from incarcerated clients and correctional facilities, without interruption to your intake process. Ask your onboarding team for the right setup for your firm.
Yes. We integrate natively with Clio, MyCase, Lawmatics, Filevine, and 7,000+ other tools — updating contact records, logging every call as CRM activity, and pulling case status in real time.
Our 500+ live agents work from quiet home offices across North America, so they sound like part of your team, not an outsourced call center.
You’ll get instant call summaries — including who called, why, and the action our agent took on the call — via email, text, Slack, or Teams, plus full visibility in your Smith.ai dashboard. Log in anytime to view call history, listen to recordings, and track lead quality and intake trends over time.
We can answer anytime you need us: after hours, weekends, or just as overflow during busy intake periods. You control exactly when we pick up, and pricing stays the same per call no matter when we answer. A missed call after hours is often a lead lost to the next firm; this is built to prevent that, not just add convenience.
Onboarding is three steps: tell us your intake criteria, conflict-check requirements, and how calls should be escalated; send us your calls (new number or forward your existing one); then try your custom Virtual Receptionists plan risk-free for 30 days.
Yes — our live agents can place outbound calls to confirm appointments, return missed calls, or relay time-sensitive messages to clients and leads, but we don’t do cold calling. Tell us who to call and what to say, and we’ll handle it the way a member of your team would.
Yes. Keep your current number — port it over or forward your calls to us, and we’ll take it from there.
We automatically block over 20 million known spam and robocall numbers before they ever reach our agents. Our agents are also trained to catch sales calls disguised as leads — a case management software vendor pitching your firm, for example — so time isn’t wasted against your qualifying criteria.
Tell us and we’ll correct it going forward. We don’t charge for spam or blocked sales calls — though if your forwarding service strips Caller ID (common with Google Voice), we can’t block what we can’t see, so those calls are billed.
Pricing is one piece: we charge per call, not per minute, so a long new-client call costs the same as a short one — unlike per-minute competitors where your highest-value calls are also your most expensive. The bigger difference is quality.
Most legal answering services are a call center with a script. Smith.ai runs intake workflows accurately, shaped by a decade of legal call data and tailored to each unique practice. Built-in quality oversight lets us identify opportunities to improve proactively — for your business and ours.
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Ready to talk?
Tell us about your business and schedule a call with our team.
24/7 Call handling
Virtual receptionists that feel like part of your firm
Trained on your intake process, fluent in your practice's workflows, and available 24/7, Smith.ai's live receptionists screen every caller and qualify every lead with warmth, empathy, and competence.
"Answering, intake, scheduling, and payments… the benefits have been enormous. We save 10–15 minutes of staff time with every call they answer." — Sara Kelley, Sibus Law Group. Read case study.
"Smith.ai is responsive, professional, and so incredible for my law firm! I'm so glad I compared the top services and selected Smith.ai!" — Jalal Dallo, Dallo Law. Read case study.
"An invaluable partner. They go above and beyond so our clients receive the assistance they deserve. Nothing short of exceptional." — Michelle Bush, May Jung Law.
"My only regret is that I didn't discover Smith.ai sooner. In the last week, I've received more leads than in the previous 2 months." — Cristina Molteni, Molteni Employment Law.
How it works
Set your intake standards. We follow them, call after call.
Smith.ai provides a dedicated onboarding process to define exactly how your calls should be handled, then builds an intake system your firm can rely on, day in and day out.
Define your call handling instructions
Give us your intake criteria, conflict checks, scheduling process, and escalation needs. Setup takes about 15 minutes.
Connect your systems
We integrate with your CRM — Clio, MyCase, Lawmatics, and more — so client details and appointments sync automatically. No double entry.
Reclaim your time
Every caller is vetted against your criteria. You decide who gets a consultation, a retainer, or a transfer to your team.
Skip the spot-checking
Accuracy is built in. Oversight across AI and human work catches mistakes automatically — no spot-checking required.
Add a human touch, not overhead
500+ North American agents — many former paralegals, bilingual in English/Spanish — bring empathy to custody, accident, and immigration calls, at a fraction of in-house cost.
Draw on a decade of data
Shaped by 25M+ calls and a decade of feedback from ~4,000 legal clients, with an average client tenure of 5.5+ years. That depth can't be built overnight.
Real people. Backed by proprietary AI.
No call center scripts. Every receptionist is guided in real time by proprietary AI trained on millions of real calls, so they can focus on the caller, not on note-taking or guessing what comes next.
Real-time guidance, human judgment
Smart prompts surface the right context and next step from your instructions and caller history — so receptionists respond naturally, while judgment and empathy stay in human hands.
Quality assurance, built in
Intelligent conditional routing and transfers based on your business logic. Every caller reaches the right person, every time.
Built to handle every kind of call your practice sees.
24/7 live call answering
Every caller reaches a real person — nights, weekends, and holidays.
Practice-specific intake
Custom call flows for matter-type screening, existing-client requests, and referrals — no generic script.
Conflict & lead qualification
Callers are screened against your criteria before they ever reach your calendar.
Consultation scheduling
Appointments booked directly on your calendar while the caller is still on the line.
Warm transfers with context
Calls are routed to the right attorney or paralegal, with a full recap — so no one repeats themselves.
Retainer & intake handoff
Send retainers and kick off next steps the moment a call qualifies.
Bilingual call handling
Full English and Spanish fluency for new and existing clients.
Accept collect calls
Calls from incarcerated clients and correctional facilities are handled without interruption.
Call recording & transcripts
Every call recorded and transcribed for your records, with your opt-in.
Instant call summaries
Structured summaries delivered by email, text, or Slack the moment a call ends.
Native integrations
Direct connections to Clio, MyCase, Lawmatics, Filevine, and 7,000+ other tools.
Dashboard & analytics
Track call volume, lead quality, and trends in one place.
Spam & robocall blocking
Over 20 million known spam numbers blocked automatically, free.
Payment collection
Collect retainer or consultation fees directly on the call.
Take the faster path to converting callers into clients.
Capture more leads, convert more callers, and give every client an experience they'll remember. Try risk-free for 30 days.
Everything you want to know about Virtual Receptionists.
Can your receptionists give legal advice?
No. Our receptionists never provide legal advice or interpret a caller's matter — many are former paralegals or court staff, so they know how to have that conversation without crossing the line. They collect information, qualify leads against your intake criteria by practice area and matter type, and route or schedule based on your instructions — the same way a trained intake coordinator would.
Are the calls handled by a person or AI?
All calls on our Virtual Receptionist plans are answered by a real person, 24/7, guided in real time by proprietary AI trained on 25M+ calls over more than a decade.
How does your virtual receptionist service benefit my business?
Smith.ai gives your firm a fully staffed front office, 24/7, without the overhead of hiring in-house. Every call is qualified by practice area and matter type, synced automatically into the practice management system you already use. The result: more cases captured, cleaner intake, and a caller experience that reflects well on your firm from the first ring.
What happens to confidential caller information?
Call data is encrypted, never shared with other Smith.ai customers, and flows directly into your practice management system, so your firm's system of record stays up-to-date.
How do your receptionists handle intake calls?
When a call comes in, one of our North America-based live agents greets the caller with your custom messaging, screens for conflicts, and qualifies the lead by practice area and matter type. We schedule consultations, transfer calls, and take payments when needed, updating your practice management system and calendar automatically — no double entry, no dropped details.
Do you accept collect calls?
Yes. We accept collect calls, including from incarcerated clients and correctional facilities, without interruption to your intake process. Ask your onboarding team for the right setup for your firm.
Can you integrate with my practice management system?
Yes. We integrate natively with Clio, MyCase, Lawmatics, Filevine, and 7,000+ other tools — updating contact records, logging every call as CRM activity, and pulling case status in real time.
Where are your receptionists located?
Our 500+ live agents work from quiet home offices across North America, so they sound like part of your team, not an outsourced call center.
How can I stay informed about the calls you handle for my business?
You'll get instant call summaries — including who called, why, and the action our agent took on the call — via email, text, Slack, or Teams, plus full visibility in your Smith.ai dashboard. Log in anytime to view call history, listen to recordings, and track lead quality and intake trends over time.
What if I don't need virtual receptionists 24/7? Can you help after hours?
We can answer anytime you need us: after hours, weekends, or just as overflow during busy intake periods. You control exactly when we pick up, and pricing stays the same per call no matter when we answer. A missed call after hours is often a lead lost to the next firm; this is built to prevent that, not just add convenience.
What happens after I sign up?
Onboarding is three steps: tell us your intake criteria, conflict-check requirements, and how calls should be escalated; send us your calls (new number or forward your existing one); then try your custom Virtual Receptionists plan risk-free for 30 days.
Can you place outbound calls to clients or leads?
Yes — our live agents can place outbound calls to confirm appointments, return missed calls, or relay time-sensitive messages to clients and leads, but we don't do cold calling. Tell us who to call and what to say, and we'll handle it the way a member of your team would.
Can I use my current phone number?
Yes. Keep your current number — port it over or forward your calls to us, and we'll take it from there.
How do you determine if calls are spam or sales?
We automatically block over 20 million known spam and robocall numbers before they ever reach our agents. Our agents are also trained to catch sales calls disguised as leads — a case management software vendor pitching your firm, for example — so time isn't wasted against your qualifying criteria.
What happens if you misclassify a call?
Tell us and we'll correct it going forward. We don't charge for spam or blocked sales calls — though if your forwarding service strips Caller ID (common with Google Voice), we can't block what we can't see, so those calls are billed.
How do you compare to other legal answering services?
Pricing is one piece: we charge per call, not per minute, so a long new-client call costs the same as a short one — unlike per-minute competitors where your highest-value calls are also your most expensive. The bigger difference is quality.
Most legal answering services are a call center with a script. Smith.ai runs intake workflows accurately, shaped by a decade of legal call data and tailored to each unique practice. Built-in quality oversight lets us identify opportunities to improve proactively — for your business and ours.
Ready to talk?
Tell us about your business and schedule a call with our team.
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