Today, everyone is going mobile. If you run a business, having tools that include mobile apps is just going to make things easier and help you keep up with the demands of the changing business landscape. Today, having a business phone system doesn’t keep you relegated to a desk or hardwired to a traditional landline.
In fact, that’s more the exception than the rule. While there are robust VoIP providers that offer compatibility with desk phones, the ones that are making waves are the ones with dedicated mobile apps and solutions designed to make it easy for you to field calls, messages, and other communications on any device, from anywhere in the world.
It’s about total connectivity and taking advantage of technology to make your business more efficient. When you invest in a VoIP service that offers a mobile app, you’ll find that communications become so much easier and more efficient for everyone on your team.
Let’s back up a second—some of you might not yet be familiar with VoIP business phone systems. VoIP stands for Voice over Internet Protocol. In layman’s terms, it’s the ability to make a phone call over Internet lines instead of phone lines. This is accomplished by transmitting audio as data packets that are sent through the lines, then unpacked and translated on the other end back into audio. It sounds like a complex process, but it happens in microseconds and offers impressive clarity and connectivity for those who want a better phone solution.
There’s a lot that you can gain from upgrading to VoIP. It’s going to be up to you to see what’s out there. Of course, there are literally hundreds of VoIP providers (more than 500 and counting), so it’s going to be important to take the time to narrow it down to the best of the best. That’s where we come in. We’ve taken the time to review the best of the best in VoIP and have created a list below of the best VoIP providers based on their mobile apps.
After all, anyone can create a phone system. Today, companies demand more and that includes utilizing technology and AI to create dynamic mobile apps to manage phone calls and other communications from anywhere, on any smartphone, tablet, or other device. That’s what you’ll find in the list below. Of course, as you’re looking over the options, it helps if you have at least somewhat of an idea of what you’re looking for.
Before we dive into the list, let’s talk a little about what these apps offer, and what they should offer if you’re going to consider using them. Although there is no hard-and-fast list of rules because every business has different needs, these guidelines should help just about everyone.
When it comes to VoIP, the considerations of what you want in an app aren’t much different than the other tools that you use—convenience, ease of use, access to plenty of features, and so forth. You’ll want to consider the apps below, as well as any others on your radar, and take the time to see what you’re getting for the money. Ultimately, that’s what it comes down to.
Check for reputation and support, because the last thing that you want is a service provider who isn’t available when you need them. For example, brands like Vonage win awards regularly for their service and have a lot to offer in their mobile products. (They’re not on this list because we found similar options that were more affordable, but they’d definitely be number eight!)
Consider also whether the mobile apps are available for iOS or Android, or both. If you have a Windows phone, you might have to check for a web app or another version that is available. However, most people today use Android or iOS, so the apps available have pretty much everyone covered.
Does the app come with a free trial? That’s a great way to check things out firsthand and see whether a product really delivers what you need. Ask about this, as well as what’s included in the trial (some offer limited access to features), and take advantage of it to help you decide on your VoIP solution.
If you want an app that’s more than just another tool, make sure that it integrates with the rest of the software and tools that you use, too. That way, you’ll be able to streamline things even further and make your business more efficient in every possible way. Be sure to see whether VoIP providers are app-only or if they offer versions that work with standard desk phones. In the event thatIfe through traditional phone systems, this will be a necessary feature.
There’s no “right” or “wrong” choice here; it’s about what’s best for your business. Now that you know more about what to look for, it will be easier for you to review the apps below and what they have to offer. Take the time to explore all the options, take advantage of the trials, and you’ll see that VoIP is going to change the way you communicate for the better in more ways than you anticipated.
Nextiva makes a lot of the “best” lists for VoIP service, including for their mobile app. They also have a 30-day trial so that you get a full month to try out the platform before you commit or spend a single dime. You can even find plans in all sizes, for everyone from the SMB to the Enterprise operation. AI and automated routing, contact syncing, and other standard features are included, as well.
With Nextiva, you can set up free automated greetings and install the mobile app on any Android or iOS device so that you can check on communications, have calls and messages forwarded, and even fax via mobile (which is included, unlimited, with every plan). Upgrade to an unlimited audio plan if you need more minutes and enjoy easy syncing with any device.
CloudTalk is a great platform for those who want a robust VoIP provider that includes a well-designed app. There are so many different features available on all the plans, including skill-based call routing, personalized greetings, and more. You can tag internal numbers, collect caller details, and direct calls quickly and efficiently with the help of AI. You can even set your own business hours.
Mobile apps ensure that you can keep up with communications on the go, no matter what device you’re using. There are iOS and Android apps that include all the same features as the desktop and web versions, along with monitoring, analytics, and intelligent calling features to help you streamline your communications.
Dialpad is one of the hottest VoIP apps on the market today. It offers a variety of services and plans for teams that need a mobile solution for modern communication. It also offers contact syncing with G Suite, Outlook, and others. Customer service is there to help you along the way, too.
While plans may seem limited in their features, there are a lot of upgrades available. The company designed its solution for the basics but wanted to be inclusive, so it offers most things as an add-on with a la carte pricing. You can upgrade to premium plans to get more features if you’d like, as well.
Ooma has two types of VoIP solutions, including one that comes with a robust mobile app that can be used on any Android or iOS device of your choosing. You’ll be able to get Ooma-enabled desk phones if you’d like, or you can sign up for the monthly subscription and bring your own devices. It also integrates with smart home devices like Amazon Echo for even more power.
Ooma also provides customized greetings and voicemail transcription, and you can monitor your communications from the apps, too. There are plenty of advanced features and plans available, helping your business get the communications solution that it needs. Its apps are really where it shines, so be sure to check them out when you choose this provider.
Google Voice is probably one of the best choices for simple, straightforward VoIP when you’re a solo business or an SMB that only has a couple of users. First of all, it’s free for domestic calls and you can set it up to link to your mobile phone and other devices through the Google Voice app. You can even get a new number to mask your personal number if you’d like.
Google Voice can be used from desktop devices, too, and you can send messages as much as you’d like, to anyone, anywhere. You can also pay for international credits if you find that you need to reach out to people across the globe.
Freshdesk has a contact center that makes it easy for you to streamline your communications. It also has an impressive mobile app so that you can manage everything from any device, anywhere you go. There are several plans available to choose from and the intuitive AI will ensure that your system learns your habits and helps improve your communications even further over time.
There is a free trial for those who want to check out the platform and you can even get virtual numbers that will allow you to mask your personal number if you’re using a personal smartphone or other device. Plus, you’ll enjoy interactive voice response (IVR) and intelligent call routing, and more.
Grasshopper is another new solution for VoIP, offering a dedicated focus on the app more than the desk phone. There are several plans to choose from and it comes with a free trial so that you can check things out before you decide. Plans are affordable at any level and the convenient mobile app ensures that you have full access to your communications on the go.
With Grasshopper, you can choose vanity numbers or a toll-free number if you’d like or keep your existing number to forward all calls through the VoIP app. Intelligent call routing and auto attendants ensure that your calls get to the right person, and you’ll save a fortune on hardware because it works with your existing devices.
The dedicated receptionists at Smith.ai can pick up where your business runs out of time and resources. Whether it’s with after-hours calls, website chat, or even SMS anour 24/7 agents will make sure that everything is handled when you’re off handling other parts of your business or even just living your life.
We’ll help you create a total communications strategy that will give you the advantage that you need to run your business better. Whether you just need part-time services or a full-service communications solution, we’ve got you covered.
To learn more, schedule a consultation to discuss the 24/7 virtual receptionist solutions available to help your business communications thrive. You can also reach us at firstname.lastname@example.org or (650) 727-6484.