Blog: Chat

Everyone touts the benefits of building or using a chatbot, including the chance to automate repetitive tasks. It seems like these days, there’s a bot for just about everything. And each time a new technology is discovered, every company is in a mad race to create the next best tool or platform. So, how can you keep up? More importantly, how can you ensure you build the best chatbot for your business?

As more businesses embrace automation and AI, there are a growing number of tools being developed to improve operations. Scraping bots are one unique technology that has been gaining popularity, and they’re a resource that you might not even realize you’ve been missing.

If you don’t already have an AI chatbot, you need to get moving. These intelligent assistants are changing the customer support game for companies of all sizes and you’re missing out if you don’t get on board. AI chatbots can learn from data and interactions over time, deliver human-like interactions, and be easily built, customized, and integrated into your operations.

AI is prevalent in customer service, saving companies time and money while delivering a better experience for customers. Customer support is one area where artificial intelligence and automation will always benefit your organization, but you have to do it right.

Smith.ai exists to help businesses focus on what they do best. We help them get new customers, keep their existing customers happy, and provide peace of mind. To accomplish this, we deliver world-class customer engagement experiences across voice and chat by blending humans and AI. Today, I am thrilled to announce Smith.ai’s next chapter, powered by generative AI.

Smith.ai live chat can be set to automatically “turn on” to work around your office hours, on the weekends, and even during holiday breaks. Capture every lead, even after-hours, without needing to hire or train extra staff.

Sales chat and chatbots are growing in popularity with both businesses and consumers. This guide gives specific tactics on successfully selling with chat.

Did you know 25% of leads contact businesses after-hours? And that 51% of consumers say they prefer live chat when communicating with businesses? 24/7 website chat has become the easiest growth lever for businesses to pull. Connect with more leads when you enlist Smith.ai's professional live agents for not just phone answering, but chats, too. Now through December 31, 2022, get 3 months of live-staffed chat for free when you sign up for a new virtual receptionist plan. You'll get a chat plan that matches your virtual receptionist plan, plus free white-glove setup!

You can chat with leads all day long, but if you don’t know who you’re talking to or how to reach them, your efforts could all be for nothing. Gathering a lead’s contact information is a must. That’s why Smith.ai requires a lead’s name, email, and other basic contact information to initiate a chat — because getting a lead’s information upfront may mean the difference between another paying client and a missed conversion opportunity.