After you sign up for Smith.ai’s live-staffed chat, we’ll work with you to design and install our chat widget.
To provide better answers to customer prompts and questions, Our AI ingests data from the website where the chat resides and can consider that information as part of its responses. That becomes incredibly powerful in providing coherent, accurate, and business- or product-specific responses — and delivered in a natural way.
You determine when and how you’d like our agents to answer your chats, customizing your chat to look and sound exactly as you’d like. Each live-staffed chat plan comes with custom programming hours where we’ll create business-specific playbooks & AI-powered Q&A.
Once you install our chat widget on your website and our systems are connected, our AI & agents will answer your website chats according to your instructions. You can monitor your conversations, adjust your instructions, and view chat transcripts directly from your Smith.ai dashboard.