Blog: Business Education

Wondering what a discovery call is? Smith.ai’s 10-step guide to discovery calls and the nine discovery call questions to ask has everything you need to know.

Companies of all kinds rely on call centers, both internal and outsourced, to handle all kinds of customer needs, marketing, tech support, and more. The digital age has changed the landscape of the “traditional” call center, but their purpose and function remain mostly the same. There are different types of call centers, including inbound, outbound, and hybrid options, depending on what you need. In this guide, we’ll be covering the details of inbound call centers, including what they do, the benefits of having them, and more.

Lifestyle businesses are founded by individuals wishing for more freedom than a typical career. Founders lean into their talents to bring products and services to market.

Spam calls clog your business phone line, which can cost you customers. Find out how to decrease spam calls and protect your business and your employees.

A business mission statement can heavily influence your company’s future. Here’s how to craft a compelling one that expresses your business’s true goals.

When call center agents hang up the phone, their work isn’t just “done” because they’re finished with the conversation. There are many instances where this is just the start of the process. After-call work, or ACW as it’s known in the industry, is a larger part of the daily routine of these agents than many people realize. But what exactly is after-call work and why does your business need to consider it in addition to the calling services provided?

Maximum exposure is always the goal with social media, as well as other marketing efforts. And considering that Facebook is home to almost 3 billion users, “maximum” is reaching all-new heights. This is a critical platform that needs to be part of your social media marketing strategy, no matter what business you’re in. Having a Facebook Business Page will allow you to build a reputation and credibility, reach customers and leads who may seek services on social media exclusively, and stay in touch with customers and industry connections on a regular basis.

Do you have questions about how to handle long-distance property management? Find out why here as we discuss the pros and cons of supervising rentals from a distance in this guest post.

Read more about seven useful tips for a successful, insight-rich, and motivating outbound call strategy for your business in this guest post.