Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.
Incorporated as a city in 1866, the city was named after George W. and Seldon Scranton, founders of the Lackawanna Iron and Coal Company.
Nicknamed “The Electric City” because it was one of the first U.S. cities to become electrified, there is a bright, neon sign that lights up the Scranton skyline at night.
International attention was drawn to Scranton from the TV show The Office. The city offers The Office Self-Guided Walking Tour that includes destinations for true fans to enjoy.
Scranton is one of the most delightful cities in the Northeast, with diverse communities, delicious eateries, and stunning views. That’s why it comes as no surprise that the average price to rent an office in Scranton is about $12 per sq.ft. That amounts to $1,800 for a small, 150 sq.ft. office! Adding in a receptionist’s office, which average around 40 sq.ft., can take up more space than necessary, shoveling more money towards rent and less money towards your business.
Virtual receptionists at Smith.ai always work remotely from a quiet home office, saving you office space and putting money right back into your pocket. Learn more about the differences between a full-time receptionist vs. a virtual receptionist.
Popular cities like Scranton often demand a higher wage for workers than the national average. Salaries for traditional in-house receptionists in Scranton can cost anywhere from $23,000 to $31,000 annually. When you factor in costs for direct benefits, such as healthcare and 401K’s, and side benefits, such as commuter reimbursements and paid holidays, a full-time, in-house receptionist can cut deep into your budget.
The cost for a full-time, 24/7 receptionist at Smith.ai, however, starts at as little as $255/month, saving you up to $27,000/year on salary alone! Smith.ai adjusts to fit your business needs, not the other way around. Review Smith.ai’s flexible monthly plans and pricing.
Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.
Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy. Learn more.
Unfortunately, in-house receptionists can only do so much. Most receptionists multitask, balancing their call answering responsibilities with other receptionist duties, like mail distribution or file organization. Even with multiple receptionists, phone calls can and will be missed when they call in sick, need time off, or are preoccupied with other projects. As much as 25% of calls come in after-hours and on weekends, so even beyond these regular interruptions to call answering, there are real numbers that affect your business.
Barring office restocks and coffee runs, virtual receptionists can do everything an in-house receptionist can, and then some. Smith.ai even offers 24/7 answering, so when your office is closed or your team is busy, your business will never have to miss out on another call, or another lead, again. Why not try it to see for yourself risk-free with our 14-day money-back guarantee?
From important client meetings to regular day-to-day office tasks, your team stays busy, but that doesn't stop calls from rolling in. How can you ensure that your clients’ calls are answered without adding more to your teams' workload or neglecting your administrative demands? Simple: Take call handling, appointment scheduling, and other tedious tasks off of your teams' to-do list entirely with Smith.ai. Our 24/7 live agents will capture and screen callers, schedule appointments, and input details directly into your CRM and calendar so no matter how busy your team may get, you can rest easy knowing your customer support demands are being met and your callers are receiving quality service.
Outsourcing to Smith.ai is simple. We already work with every phone system and website. And we use AI to help our live staff have natural conversations, so there's no script required.
Tell us about your business, budget, and growth goals. We'll build a plan to suit.
No IT support? No problem. Easily add us to any phone system or website.
Fully experience our phone & chat services based on your custom communication plan.
Smith.ai's Scranton call answering services stretch far beyond picking up the phone. Our virtual receptionists send you and members of your staff a detailed summary after every call. We also offer text and email follow-up messages to nurture leads who call and even make outbound calls to leads who complete your web forms online. Just let us know who to call or forward your phone call tasks to us and we can use your business number as our caller ID so it always looks like we’re in-house and calling from your Scranton office. We make sure that your team stays up-to-date on clients’ information and that your callers have every opportunity to reach you.
Even our most expensive plan, the Pro plan, is about $37,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions.
Give us a try and find out.
You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists.
To receive your money back, simply send us an email within 14 days at email@example.com with the subject line “Money-Back Request.”
You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (“overage”) are not included in the money-back guarantee.
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.
The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.
Nope. We’ll simply ask you a few questions about your business and how you would like your calls to be answered. Our receptionists will handle all your calls in an unscripted, natural manner.
We customize call handling according to your business and the type of caller. After a personalized greeting, we can screen leads using your questions, take messages, book appointments on your calendar, or transfer calls to your line.
It’s not easy running a business in Scranton, from managing daily sales tasks and overseeing marketing projects to attending business conferences and networking events. You may not have the time to give your clients what they expect: friendly, fast responses to sales and service questions. Thankfully, Smith.ai is Scranton's premier receptionist answering service. Our experienced virtual receptionists provide memorable, personalized customer service to each of your callers, so that even after-hours, your business never stops running. Our staff works around-the-clock to build a better relationship with your new and existing clients by providing immediate responsiveness, knowledgeable assistance, and friendly service. Let Smith.ai’s live, professional agents be there to assist your callers any time of day and represent the very best your company has to offer.
Our reliable 24/7 virtual receptionist services provide businesses across the local Scranton area with high-quality, professional support, every hour of the day. Smith.ai’s virtual receptionists even capture and qualify potential clients by making outbound calls and converting website leads so that your business can keep growing. You decide how and when our receptionists can assist you and we handle the rest. Whether you’re a small business looking to provide quality answering services to your clients or an established agency hoping to discover and qualify new leads, Smith.ai’s virtual receptionists can help. Try risk-free today with our 14-day money-back guarantee!