Blog

How SMBs Improve Online Marketing Results with Chatbots

How SMBs Improve Online Marketing Results with Chatbots

Online marketing is often challenging for small companies that don't have massive budgets. When you are an SMB using digital marketing for lead generation, any advantage you can get is critical.

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How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

Freelance lawyers can assist on any work you might otherwise delegate to a paralegal or a traditional associate. Talitha Gray Kozlowski and Kristin Tyler, co-founders of LAWCLERK, explain how to use freelancers to generate revenue, reduce overhead, and gain a competitive advantage.

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How to Prepare For Selling Your Small Business

How to Prepare For Selling Your Small Business

Whether you’ve experienced years of success and have reached retirement age or you’re looking to sell your company for a profit, many entrepreneurs and business owners are presented with the unique opportunity to sell their small business. Business consultant Marla DiCarlo explains how to proactively work to ensure that you’ve prepared your business for new ownership, to maximize profits and set your business up for continued success.

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Is Web Chat HIPAA Compliant?

Is Web Chat HIPAA Compliant?

Security issues are a major question today with the rise of hacking and data breaches. When using live chat, make sure you understand the best protocols for HIPAA compliance and reduce the risk in your company.

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VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

This webinar with guest speaker, Randy Gould who is the director, Business Development at GMS Live Expert and Maddy Martin, head of growth and education for Smith.ai, is the perfect resource for learning how to gain more leads and more time for clients with outsourced partners.

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VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

Are you a smaller firm looking to reduce overhead costs without sacrificing profit margins? In this webinar video, Maddy Martin of Smith.ai and Maya Bielinski of ROSS Intelligence explain how to use affordable technologies to better your small law practice.

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Smith.ai Now Integrates with ZynCal, ZynBit’s Scheduling Assistant

Smith.ai Now Integrates with ZynCal, ZynBit’s Scheduling Assistant

ZynCal by ZynBit is an intelligent calendar that simplifies scheduling appointments and back-and-forth emails. Integrate ZynCal with Smith.ai to have new lead consultations and current client appointments booked directly from receptionists calls and live chats.

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Does Your IVR Represent the “Flavor” of Your Company?

Does Your IVR Represent the “Flavor” of Your Company?

Law firms, financial advisors, and other small businesses should always think about branding in their interactive voice response system (IVR). Your answering service is often a first impression, and should represent you as well as your website!

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U.S. vs India Chat Agents: Can Customers Tell the Difference?

U.S. vs India Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Are All Live Chat Agents Real Humans?

Are All Live Chat Agents Real Humans?

When using live chat in a business, you'll need to have someone available to speak to prospective customers? Is it worth it? Do you have to have a human on hand at all times?

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