Blog

A large language model (LLM) uses artificial intelligence to perform natural language processing tasks. Learn how you can utilize this AI tool.

Gap selling is a sales approach that identifies where a customer is versus where they want to be and how to present your product as their solution.

Online retail (e-commerce) has exploded in recent years. It’s one of the fastest-growing segments of the economy, and businesses within this space range from global giants like Amazon and Walmart to digital mom-and-pop shops that specialize in niche products. Despite that diversity, all online retailers should have 24/7 chat and call answering services available for customer support. But why does it matter so much? We’ll explore the most important reasons in this post.

Client intake is a critical part of operating a successful law firm. It’s also time-consuming and takes you and your staff away from serving other clients (billable hours). Of course, you can’t skip intake –– you’d never get new clients. You can outsource the process, however.

New clients are the lifeblood of any legal practice. Without a steady stream of people to represent, attorneys can’t bill hours. Without billable hours, the practice doesn’t make a profit, and bills aren’t paid. Of course, finding new clients involves a complex combination of marketing, client outreach, and then handling the influx of interest.

Unless you run a 24-hour business, chances are good that you let calls that come in after hours go to voicemail. That’s a pretty standard practice across most industries. It’s also a major mistake. Here’s the thing. Those after-hours calls? They’re legitimate prospects. Some might even come from current customers with serious challenges that only you can solve.

Answering customer calls is an essential part of running a successful business. But who has the time for it? Chances are good that when your team is busy, those calls get sent straight to voicemail. Someone will check the messages and then return the calls later, right? Wrong.

Your law office never gets a second chance to make a first impression. That means it’s essential to put your best foot forward with every new client call. Of course, that’s challenging to do when law offices are busier than ever. Outsourcing your needs is a viable solution, but you have a decision to make: should you choose a legal intake professional or hire a legal answering service?

Missed calls mean missed opportunities. However, you also need your team to focus on mission-critical tasks. With the rise in robocalls and spam, it’s harder than ever to hit that balance. Using a call answering service is a great solution that ensures you never miss a call again, but your team can do what they do best without having to spend all day on the phone. But how do you stay in tune with your customer needs if you’re using a call answering service?