VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners


According to the 2018 Clio Legal Trends Report, attorneys spend 1.9 hours on billable work per day. Two of the remaining hours are spent on business development; this means the average small firm attorney spends 25% of their 8-hour day on getting new clients.

What are attorneys aiming for?

Well, more time. But specifically, more time to spend on billable work, affordable technology you can use to create this time, and the right amount of control.

With more clients, you will not have more time.

Randy and Maddy identify essential processes, services, and tools that MSPs and other IT-service business owners can implement to ensure potential and existing clients get the information they need quickly, accurately, and consistently.

If you missed the live webinar, don't worry. We recorded it!

VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

If you have any questions for Maddy Martin, please email her at or connect with her on LinkedIn Madelaine Martin. You can also contact GMS Live Expert by email at or by phone at (888)635-4792.

Webinar recap:

‍In this webinar, you will learn:

  • How to delegate tasks to these outsourced teams
  • How to better triage support tickets
  • How to better capture, qualify, and convert new leads
  • Best practices to build a knowledge base that addresses leads' and clients’ common questions to reduce commonly repeated requests
  • How to identify whether your business is ready for outsourced support and sales teams
  • Best practices for getting the most "bang for your buck" from outsourced services (and how to "hit the ground running!"

After this webinar, you will be better equipped to:

  • Convert more leads & increase marketing ROI
  • Better filter out bad leads
  • Increase responsiveness to leads & clients
  • Reduce repetitive inbound queries
  • Speed up ticket resolution time
  • Improve client satisfaction & experience
  • Reduce routine tasks and unnecessary distractions
  • Automate regular workflows that set up your MSP for more sustained and profitable growth overtime

About Maddy Martin

Maddy Martin is the head of growth and education for She has spent the last decade growing tech startups from New York to California and has expertise in digital marketing, small business communications, lead conversion, email marketing, SEO, content marketing, social media, co-marketing, and event marketing.

About Randy Gould

Randy Gould is the Director of Business Development at GMS Live Expert. He helps MSPs adopt a cost-effective model to scale their IT business. 10+ years in, Randy deeply understands MSP growth challenges. He works with MSPs to align service delivery costs directly with top-line revenue through the GMS support system.

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Written by Alana Isaacs

Alana Isaacs is a contributing writer to

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