Top ServiceTitan Alternatives for Field Service Management

You know that sinking feeling when you see a software quote for $398 a month? ServiceTitan can cost over $2,000 monthly, and plenty of contractors are looking for something else. Something that works without emptying your bank account or confusing your team. We found seven alternatives worth considering. We'll compare them on price, ease of use, how they connect to other tools, what they automate, and whether anyone picks up when you need help.

Why Look Beyond ServiceTitan?

ServiceTitan costs a fortune. You pay anywhere from $398 to over $2,000 every month, depending on how many people use it and what extras you need. That makes it one of the priciest options out there. Sure, you get tons of features, but the whole thing overwhelms new users. Your team spends weeks learning it, and they still get frustrated. Moving your data over causes headaches. Creating reports that should be simple takes forever. Smaller shops find most of the modules pointless, while support quality varies wildly. These problems eat up your time and money, which explains why growing service companies look for something simpler and cheaper that actually works.

How to Compare Field Service Software

Compare every option the same way. Start with the real cost. Look at monthly fees, setup charges, and extras so you know what you'll actually pay. Good companies show you the prices upfront, as competitive pricing breakdowns demonstrate.

Then check if it can grow with you. You want software that handles more users or different trades without making you start over. Your techs work in the field all day, so the mobile app better be good. High ratings usually mean the app actually works and saves time instead of creating more paperwork.

You also need to check how well it connects to your accounting software, customer database, and smart equipment. Good connections mean data flows automatically between systems. That includes phone systems like callrail, so every call stays linked to the right job. Look at customer support quality, what gets automated for scheduling and billing, and how good the reports are. Better information means better decisions.

Every option we cover already works with the AI Receptionist from Smith.ai, so you can add 24/7 call answering and appointment booking whenever you want.

FieldPulse

FieldPulse gives you the basics without the complexity. You get scheduling you can drag and drop, instant estimates, automatic invoices, and tracking for different types of jobs. Most teams figure it out pretty quickly because the design makes sense.

Plans start around $99 monthly for your first user, then reasonable fees for each technician you add. Compare that to ServiceTitan's $398 minimum. You save money, though you lose some features. Support gets mixed reviews. Some users love how fast they respond, others not so much.

You won't get ServiceTitan's fancy analytics for big companies, but FieldPulse connects to the accounting and customer software you already use. It grows as you add people. Good choice if you're watching your budget but need something that actually works.

Housecall Pro

Housecall Pro feels simple from the moment you open it. The phone app uses quick swipes instead of buried menus, so techs can clock in, write estimates, and take payment right in the customer's driveway. Plans start at $59 per month with clear pricing tiers. You know what you'll pay, unlike ServiceTitan where you need a custom quote and might get surprised by extra fees.

You get postcards, emails, and text message features built in. No need for separate marketing tools or building your own click funnels to sell more services. Housecall Pro connects to QuickBooks, Zapier, and lots of other tools. You can add it to your current setup in an afternoon and get your team using it fast. You won't get as many detailed reports as ServiceTitan offers big companies, but for residential HVAC, plumbing, or cleaning crews who need to start working now, that trade makes sense.

Jobber

Jobber makes quoting, scheduling, and invoicing take minutes instead of hours. The dashboard looks clean and the mobile app feels familiar, so new technicians start using it right away. Plans begin around $39 monthly for solo users and go up to $599 for larger teams. Even the expensive plan costs less than ServiceTitan's cheapest option, which helps solo operators and small crews control costs.

Users love Jobber's chat support and help articles. Getting started goes smoothly and fixing daily problems happens fast. The downside? Limited inventory features and fewer specialized tools compared to bigger platforms. Large teams managing tons of parts will feel restricted. But it connects smoothly with QuickBooks Online, Stripe, and over 20 other tools to keep your office running. Jobber works great for service businesses that want simplicity and speed instead of enterprise features they'll never use.

ServiceFusion

Growing fast means every new hire makes your software more expensive. ServiceFusion solves this differently. You get dispatch boards you can drag and drop, live GPS tracking for your trucks, and invoicing in one screen. Most plans let you add unlimited users. No more per person fees that make other platforms cost a fortune. The flat rate structure and published pricing mean predictable costs. QuickBooks and other connections keep your office systems talking to each other.

Getting it set up takes work though. Reviews mention problems moving data over and support that varies. The interface looks old, but you get advanced reports without paying extra. If you dispatch a big team every day and need good routing without the premium price, ServiceFusion balances features with affordability.

FieldEdge

FieldEdge shows up on every ServiceTitan alternatives list, including ones from Software Advice and Jobber's academy. The killer feature? It really gets accounting. QuickBooks syncs in real time so invoices, payments, and job costs go straight to your books. No double entry. Huge time saver when you're handling dozens of HVAC or plumbing calls every day.

FieldEdge charges per user like most software, but contractors report paying way less than ServiceTitan's $398 starting price. You also get your money back faster on setup costs. Phone and chat support help you learn the mobile app's flat rate pricing, service agreements, and equipment tracking. Expect to spend time learning during setup though.

If your established shop needs accurate accounting and wants to fix things right the first time, FieldEdge's QuickBooks connection and growing list of integrations make it practical and affordable. Just plan for training time upfront.

ServiceMax

Basic scheduling software won't cut it when you manage thousands of expensive machines across multiple locations. ServiceMax built their platform for complex operations with lots of equipment. You get advanced scheduling, equipment monitoring in real time, and detailed analytics that compete with industrial systems like IFS Field Service Management.

The price reflects what you get, and ServiceMax's modular pricing might not save you money compared to ServiceTitan once you pass a few dozen technicians. Reviews from big companies mention long setup times and complex data migration. Enterprise software at this level needs serious work to implement and someone has to manage the change.

ServiceMax makes sense if you need tight connections to smart equipment and detailed reports on every asset, and you have the IT resources to support it. It gives you control and visibility that smaller tools can't match.

ServiceTrade

Commercial service contracts mean drowning in compliance paperwork. Fire protection, facility maintenance, HVAC for multiple buildings. You spend more time on forms than fixing things. ServiceTrade solves this by making inspection documentation and customer portals the main focus. Building managers see photo proof, signed forms, and complete job histories in one place.

Pricing stays well below ServiceTitan's $2,000 monthly enterprise costs, so you control overhead while keeping important features. The catch? ServiceTrade focuses narrowly on its specialty, which means more to learn. You get the most value if regulatory audits and detailed service records drive your daily work.

Boost Scheduling & CX with Smith.ai's AI Receptionist

Every platform above works with the AI Receptionist from Smith.ai, which solves your phone problem instantly. Your techs won't need to block their personal numbers when calling customers anymore. Smith.ai handles caller ID automatically.

The hybrid system uses AI and people to answer calls all day and night, screen spam, qualify leads, and book jobs directly in your field service software through over 5,000 connections. Calls flow straight to scheduling, so technicians see new jobs immediately. Dispatch and routing teams already use AI workflows to save time, and this adds another layer.

No more missed opportunities during busy season because every lead gets answered 24/7. Bilingual agents backed by humans give consistent, professional service on every call. You pay per call so costs stay predictable while automation cuts admin time. Field operations teams using AI see faster first responses and happier customers.

Whether you pick FieldPulse for the price or ServiceMax for enterprise features, the AI Receptionist from Smith.ai fits right in, sends clean data to your dashboard, and lets you focus on great service instead of phone tag.

Quick Comparison Checklist & Next Steps

You've seen seven solid alternatives. Time to pick one that fits your team and budget. Here's your plan:

1. Set your budget including monthly fees plus setup costs
2. List your must have features from Section 2's checklist
3. Schedule demos or trials with your top two or three choices
4. Give phones to your techs and test the mobile app during real work
5. Check your integrations work, especially scheduling with the AI Receptionist from Smith.ai
6. Calculate total first year cost including expected growth

Quick comparison to speed up your decision:

Pick the platform that balances price, usability, and room to grow. Then let the AI Receptionist from Smith.ai handle your calls so your new software can do what it does best.