New! Direct routing to a single caller type for AI Receptionist

Not every business needs call screening. Sometimes, you just need a direct approach. Introducing our latest AI Receptionist feature: direct call routing to a single caller type. 

With this feature, AI Receptionist skips the screening questions and gets straight to handling the call according to the single specific caller type you select.

AI call answering for dedicated lines

If your business only deals with one type of caller, or if you only want to use AI Receptionist for a specific caller type, why waste time by asking multiple probing questions to sort through various caller types? 

Now, you can route all callers to a single caller type. Whether you want a dedicated line for new potential clients with specific inquiries or for existing clients only, AI Receptionist keeps it simple with targeted questions and instructions geared to the needs of only those callers. Have the AI jump right into collecting only the required information for your specified caller type, ensuring quicker call handling and resolution. 

For example, you can route marketing phone numbers to a dedicated “potential new clients” line if you only expect incoming new business to call. Once you select this configuration, the AI Receptionist will immediately begin the potential new client call flow when someone calls. The AI Receptionist will not ask clarifying screening questions such as, “Are you an existing client?” Instead, with this feature, AI Receptionist will filter leads before they go to your team.

And if you ever need to adjust this setting, you can easily switch back to the default setting of multiple caller types — zero hassle here. We know that business owners looking into AI-answering solutions prioritize simplicity and usefulness, and that's what we're bringing with this feature. 

How to use it

Check out this article for more information on using this feature: How to route callers to a single caller type in Voice Assistant

Choose Smith.ai for efficient call handling

Efficiency matters. That’s why we created the concept of a single caller type in our system — giving you more control over AI Receptionist. Choose a specific caller type and simplify your call flow instructions. Less wasted time and more productive conversations. 

Beyond this, AI Receptionist delivers 24/7 call handling, appointment scheduling, flexible call routing, lead intake & qualification, custom greetings, and human handoff when needed. It’s everything you need to keep your business running smoothly and efficiently.

To learn more, schedule a consultation or email us at hello@smith.ai.