Blog: Scheduling

Smith.ai receptionists and web chat agents can now securely book appointments on your Google Calendar using Woven, an intelligent scheduling app. Set up this integration and use it to improve your workflow efficiency.

Smith.ai receptionists for phone calls and live chat can now book appointments for you on your iCloud Calendar — the calendar that comes native with iPhones, iPads, and Mac computers. Skip the back-and-forth email follow up when you sync your Smith.ai account with your iCloud Calendar, using Calendly as a free go-between.

ZynCal by ZynBit is an intelligent calendar that simplifies scheduling appointments and back-and-forth emails. Integrate ZynCal with Smith.ai to have new lead consultations and current client appointments booked directly from receptionists calls and live chats.

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

When using live chat in a business, you'll need to have someone available to speak to prospective customers? Is it worth it? Do you have to have a human on hand at all times?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

Does your small business have a growth strategy? Of course, every business would like to grow, increase revenue and maximize profits. Can live chat fit into that growth? Can it be a driving force in your growth strategy?

Live chat can often be thought of in a reactionary fashion. It's there when called upon, but not an active tool for promoting growth. However, when you are marketing a new launch or product, your live chat can be your best friend. This article shares how live chat helps in promoting new offers.

A new lead is something you don't want to mess up. When using live chat, you have a great opportunity to educate, serve and qualify leads to move to the next step in the process. Here is the best way to approach live chat to ensure everything progresses smoothly.

One reason to hesitate in using chatbots is the fear that a customer will know it's a bot and therefore ignore any interaction. This article explores whether customers can really tell and if it matters.

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer service?

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. Can live chat help? Can you become a better client advocate through live chat? Check out this article to see how live chat addresses some of the challenges in customer service inherent in small business.

Business growth is driven by one major factor - your ability to retain customers. According to research, customer acquisition is 5 to 25 times more expensive than customer retention (depending on your industry). How does live chat help with retention?

Research shows that customers prefer to communicate with brands via live chat. One of the reasons for that is that live chat provides an open communication channel through which they can get answers to their queries in real-time.The other reason customers prefer live chat over other communication channels is the fact that with live chat, customers feel they are speaking to someone who understands them.Is that still the case with non-U.S. native live chat agents? Can customers really tell if live chat isn’t answered by U.S. based agents?

Much has been written about how chatbots are revolutionizing customer service and helping businesses grow. But do you know that chatbots can also help you increase sales?Revenue growth is constantly on the mind of small businesses, and implementing live chat can have a direct impact on growth.

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer satisfaction?

When considering implementing live chat, it’s easy to get distracted and never move forward. This article will cover the basics on what you need to think about to get started right away.