Blog

Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.

Today’s customers have high expectations for brands, and they demand a positive experience throughout the entire buyer’s journey. These positive experiences are crucial for the success of your business because happy customers are likely to become loyal customers, and loyal customers boost revenue. Check out these 75 must-know customer experience statistics so you can boost both business revenue and customer satisfaction.

Now supporting Spanish! AI Receptionist from Smith.ai can now detect and respond to Spanish-speaking callers automatically — no separate line or setup required. With bilingual AI and live agent support, businesses can deliver seamless, 24/7 service in both English and Spanish.

Our 15 best practices for using AI in lead generation include automating tasks, conducting market research, and ranking leads to promote business growth.

Your business is unique, and your AI receptionist should reflect that. With our latest AI Receptionist feature, voice customization, you can take control of first impressions and choose from a diverse range of voices to create a caller experience that feels like a natural extension of your brand. 

Our AI Receptionist now features text message follow-ups, automatically sending a text to callers after a call ends. This feature helps businesses stay professional and top of mind by sending messages to new leads or existing clients. Whether it’s a thank-you note, a link to an intake form, or company information, follow-ups are now prompt and simple. With consistent, timely communication, Smith.ai makes client engagement effortless — helping your business grow while reinforcing your reliability.

Smith.ai is thrilled to introduce AI Receptionist's latest feature: appointment scheduling. Missed calls and phone tag can cost you business, but our AI Receptionist now assists with real-time appointment scheduling to keep your calendar full. Your callers get instant assistance, and you stay focused on your work. With 24/7 availability, we ensure higher conversion rates and better customer satisfaction.

Customer experience automation (CXA) allows businesses to automate aspects of the customer journey to improve and streamline interactions.

AI answering service is an artificial intelligent system humans can talk to on the phone. Our AI Receptionist can handle your business calls.