Blog: Call Forwarding

What to Look for in a University Call Center

What to Look for in a University Call Center

Universities and colleges focus on providing students with knowledge — surfacing information that helps them learn, grow, and develop. However, that process does not stop at the classroom door. The right university call center can help connect students, parents, alumni, faculty, and others with the information they need quickly and easily. Of course, staffing your own call center can be immensely challenging. It can be a challenging proposition, certainly. However, with a little guidance, it doesn’t have to be as frustrating as it might seem at first glance.

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What is a “Warm Transfer?”

What is a “Warm Transfer?”

In the call center and customer service world, there are two types of transfers that take place when an agent can no longer serve a customer and needs to send them on to the next person in line. The blind, or cold, transfer is when an agent simply transfers the call without speaking to anyone on the other end of the line. A warm transfer means a conversation takes place first. A warm transfer is often more helpful because it allows agents to have a conversation before transferring the caller. This means you can share valuable information about the caller’s needs, including the background, what solutions or issues have been discussed already, and why you are reaching out for further assistance. This article will help further explain the benefits of a warm transfer and its uses with virtual receptionists.

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How To Turn Call Forwarding On & Off and Set Conditional Forwarding Rules

How To Turn Call Forwarding On & Off and Set Conditional Forwarding Rules

If you're concerned you'll miss an important call, but don't have the time to sit by your phone all day, call forwarding is the answer to all of your call answering problems. Forwarding your calls can ensure customers or potential clients have access to you and your business, even when you are out of the office or busy.

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Putting the Finishing Touches on Your Intake

Putting the Finishing Touches on Your Intake

You're doing great work marketing your firm — but is anyone closing all of these new leads? Richard Rosen of Red Zone Legal Marketing helps you put the finishing touches on your lead intake.

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How to Stop Unwanted Robocalls on Your Cell Phone & Landline

How to Stop Unwanted Robocalls on Your Cell Phone & Landline

Robocalls could be costing your businesses money and productivity. Learn how to stop these unwanted messages today.

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How to Forward Calls from Dialpad to Smith.ai

How to Forward Calls from Dialpad to Smith.ai

Dialpad customers, here are the steps to follow to set up call forwarding to Smith.ai, so our receptionists can answer your calls.

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Smith.ai Cofounder Justin Maxwell Featured on Lawyerist Podcast

Smith.ai Cofounder Justin Maxwell Featured on Lawyerist Podcast

Tune in to hear Smith.ai cofounder and chief design officer Justin Maxwell speak with Sam Glover and Aaron Street, hosts of the mega-popular Lawyerist podcast. Did you know Smith.ai's receptionists can instantly call back your web form leads? Learn more about that and other ways we bring efficiency to solo and small law firms in this episode, which aired today.

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How to Forward Calls from Grasshopper to Smith.ai

How to Forward Calls from Grasshopper to Smith.ai

Grasshopper customers, here are the steps to follow to set up call forwarding to Smith.ai, so our receptionists can answer your calls.

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How to Forward Calls from Phone.com to Smith.ai

How to Forward Calls from Phone.com to Smith.ai

Phone.com users, here's how to forward your calls to your Smith.ai receptionists.

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Easily Switch Who Answers Your Calls with "Redirect" SMS Command

Easily Switch Who Answers Your Calls with "Redirect" SMS Command

At Smith.ai, we're here to help you run a better business by offering the best-quality, lowest-cost live answering service. We charge per call, not per minute, which means you're in control of your costs. Moreover, we make it even easier to cut down your costs by allowing you to instantly adjust who handles your calls — you or us. Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists.

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