Blog: Call Forwarding

How to Forward Calls to an External Number

How to Forward Calls to an External Number

Forwarding calls is something that’s been possible for almost as long as phone calls have been—and yet, the way it is done keeps changing. Fortunately, most modern phone systems offer a simple way to forward calls to a different number. That way, you can keep up with business calls on the go or even make sure that your after-hours answering service gets the message when you’re off the clock.

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Why Does My Phone Keep Dropping Calls? | Tech Tips for Business

Why Does My Phone Keep Dropping Calls? | Tech Tips for Business

It’s the 21st century and we all carry tiny computers in our pockets (or briefcases, purses, etc.). So, how is it that even with all the technological innovations, we’re still dropping calls left and right with little to no explanation? Well, there are a few different things that could be happening. For starters, even though the mobile networks out there today are expansive, they still don’t cover every single inch of the country (or the world).

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What is a “Warm Transfer?”

What is a “Warm Transfer?”

In the call center and customer service world, there are two types of transfers that take place when an agent can no longer serve a customer and needs to send them on to the next person in line. The blind, or cold, transfer is when an agent simply transfers the call without speaking to anyone on the other end of the line. A warm transfer means a conversation takes place first. A warm transfer is often more helpful because it allows agents to have a conversation before transferring the caller. This means you can share valuable information about the caller’s needs, including the background, what solutions or issues have been discussed already, and why you are reaching out for further assistance. This article will help further explain the benefits of a warm transfer and its uses with virtual receptionists.

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What to Look for in a University Call Center

What to Look for in a University Call Center

Universities and colleges focus on providing students with knowledge — surfacing information that helps them learn, grow, and develop. However, that process does not stop at the classroom door. The right university call center can help connect students, parents, alumni, faculty, and others with the information they need quickly and easily. Of course, staffing your own call center can be immensely challenging. It can be a challenging proposition, certainly. However, with a little guidance, it doesn’t have to be as frustrating as it might seem at first glance.

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How To Turn Call Forwarding On & Off and Set Conditional Forwarding Rules

How To Turn Call Forwarding On & Off and Set Conditional Forwarding Rules

If you're concerned you'll miss an important call, but don't have the time to sit by your phone all day, call forwarding is the answer to all of your call answering problems. Forwarding your calls can ensure customers or potential clients have access to you and your business, even when you are out of the office or busy.

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How to Stop Unwanted Robocalls on Your Cell Phone & Landline

How to Stop Unwanted Robocalls on Your Cell Phone & Landline

Robocalls could be costing your businesses money and productivity. Learn how to stop these unwanted messages today.

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How to Forward Calls from Dialpad to Smith.ai

How to Forward Calls from Dialpad to Smith.ai

Dialpad customers, here are the steps to follow to set up call forwarding to Smith.ai, so our receptionists can answer your calls.

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How to Forward Calls from Grasshopper to Smith.ai

How to Forward Calls from Grasshopper to Smith.ai

Grasshopper customers, here are the steps to follow to set up call forwarding to Smith.ai, so our receptionists can answer your calls.

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How to Forward Calls from Phone.com to Smith.ai

How to Forward Calls from Phone.com to Smith.ai

Phone.com users, here's how to forward your calls to your Smith.ai receptionists.

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Easily Switch Who Answers Your Calls with "Redirect" SMS Command

Easily Switch Who Answers Your Calls with "Redirect" SMS Command

At Smith.ai, we're here to help you run a better business by offering the best-quality, lowest-cost live answering service. We charge per call, not per minute, which means you're in control of your costs. Moreover, we make it even easier to cut down your costs by allowing you to instantly adjust who handles your calls — you or us. Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists.

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