Blog: AI Receptionist

AI offers immense promise for businesses, but one of the most promising applications is boosting productivity by handling phone calls. If you’re not already onboard with the need for and value of an AI answering service, let’s look at five ways it can boost your business’s productivity.

Conversational AI is a form of machine learning software that imitates human conversation to naturally answer and solve customer inquiries.

The battle of the bots is upon us. Outdated systems like automated callers and IVRs are challenged by AI tools like voice assistants and chatbots that can not only deliver that automated service but do so in a personalized manner. For most people, it’s clear that the new AI voice assistants are a much better option than previous tools that are still being used by many. For others, it might be more confusing if you don’t know much about AI or how all this tech-savvy communication works.

Customer service has always been an ever-evolving effort to perfect the customer experience. Almost all of us have had at least one frustrating experience with phone-based customer service, if not more. And then companies try to solve the issue with IVRs, which only fight half the battle.

Voice bots are changing the way that companies handle communications and customer service. Technology has come a long way from the outdated interactive voice response (IVR) systems of decades past. The modern AI voice bot can train itself to understand and respond contextually to questions and queries of all kinds, making it a virtually unstoppable asset for your communication strategy.