As far as site builders go, Weebly is one of our preferred options for integrations and easy plugins, such as adding a live chat feature. Of course, you might be wondering why you should consider this, or whether you even need to consider live chat, but the short answer is absolutely yes.
What does all that say? It says to us that it’s time to get your foot in the door and gain the competitive advantage by embracing live chat before it becomes just another service that everyone offers.
Let’s make a quick distinction here: live chat is not the same as installing a chatbot. You can have a chatbot as part of your live chat tool, or they can be two separate services. A chatbot is an AI-based (Artificial Intelligence) tool that is programmed to provide select assistance and answers to your customers when you’re not available. They do have merit, of course, but they aren’t the only solution that you should offer.
For every customer that prefers to speak to live human agent, you’ve got two or three more that would rather ask the chatbot first so that they don’t have to engage with anyone unless it’s necessary. That's why you have to look at adding live chat as a way to make your communication strategy more dynamic and robust, not as an “either/or” situation.
Today’s consumers want convenience, easy access, and speed. They have been indoctrinated into our instant gratification society and now they aren’t willing to spend 1-2 business days waiting for an email reply. Some people won’t even spend five minutes on hold. There are people who feel that 6 hours is too long of a lapse in response time when communicating with a business.
You're fighting an uphill battle against the demand for instant everything. When you embrace live chat, you’re making the battle that much easier for yourself and your business. And, when you partner with the right people along the way, you don’t have to do all the work on your own.
Let’s discuss the perks of live chat and how you can install a chat widget on your Weebly site, then we’ll get more into discussing why Smith.ai’s live chat agents are the right people for the job, no matter how big or small the job might be.
Despite the fact that it’s keeping up with customer demands, there are still many people who want to know what else live chat can offer. Fortunately, the answer is a nearly-endless list of perks and pros that come with installing this kind of tool. When you do it right, you’ll find plenty of reasons to love it. Some of our favorite benefits of live chat include:
It’s ultimately about being able to improve the service experience and deliver what the consumer expects on a whole new level. Plus, when you embrace live chat and do it well, you can also build rapport, offer straightforward solutions, reduce errors and miscommunications, and even improve your onboarding and acquisitions with both clients and new team members. Live chat works because it is:
When you take a minute to look at the rewards that come with something like this, it’s easy to see why so many brands are starting to get on board. Of course, it’s early enough that you can still gain the competitive advantage, and especially if you choose the best chat tools and partners to help you along the way.
Now that you have a better idea of just what you stand to gain by adding this feature to your own website, let’s get into the details of installing it when you’re building on Weebly.
Ok, so we’re down to the actual installation. The good news is that it won’t take long, and if you can follow simple instructions, you’ll have no issues. Start by copying your own embed code from your chat provider to your clipboard, and then open Weebly in a new tab.
From here, you’ll be good to go. Of course, once you’ve installed the chat tool, you’ll also have to make sure that you allocate time to manage it and field the chats accordingly (or partner with someone who can). You’ll also have to think about which chat tool is going to be right for the job.
You may already have a few ideas of what you’re looking for when you’re in the market for a live chat tool. On the other hand, you may also just be getting started and not sure which features should be higher on your list of priorities. Fortunately, we’ve got plenty of guidelines to help you along the way. Chat tools come in all shapes and sizes, and they do one thing that is making them become such a popular tool: they connect consumers with real people instantly, no matter where in the world they might be.
Of course, choosing a poor-quality tool is just as bad as not having chat at all, so you’ve got to do your homework. Start by considering the chat widgets and apps that offer AI and automated features to help streamline your operations. While you’ll have the chat staffed by live agents, there are aspects of its operation that you can automate, and you should always take advantage of technology when you can.
Here are a few other pointers to help you when choosing the best chat solutions for your Weebly site:
Compatibility: You can’t use a chat tool that’s not compatible with your website. Even one that “almost works” isn’t good enough—you need software that blends seamlessly with your website and when you have a reputable tool with a solid embed code, that’s easy to do. Weebly does a good job of offering plenty of compatibility, but it’s still not guaranteed and needs to be on your list of considerations.
Scalability: If chat goes well, you’re going to expand as a natural progression of your business. You’re not going to want to replace your software and tools at every stage of development, though. Choose a chat platform that can grow with you, including considering the other features that you may not need now, but could benefit from in the future. That way, you won’t have to start over once you outgrow your first choice.
Usability: Of course, you’re not going to benefit from a live chat tool (or any other software) that’s not user-friendly. Your audience and agents alike need to be able to use the chat platform without much effort. The communication should be direct, and the operation of the widget should be simple and straightforward. There's no reason to complicate things here. The more user friendly, for your agents as well as your audience, the better.
Customization: How much are you able to customize your chat widget? If you’re trying to create a lasting, cohesive brand image, you’re going to want a tool that can blend in with your website and deliver that perfect look. Look at the different customization options for things like appearance, integrations, and setting welcome or away messages, for example, to see just how you can make this chat tool fit your brand.
AI and Automation: While you’re adding the human element here, as we mentioned, you’ll want to embrace AI where you can. Think about custom welcome messages, auto-generated away messages, and even reminders or scheduling automations that can enhance your live chat service. All of these will serve to help you provide a better experience for your customers, no matter what business you’re in.
There are several elements that may be on your mind in choosing a chat app or widget, but these are some of the most pressing concerns to address. We've been doing this for as long as live chat has been around, and if there’s one thing we know, it’s how to help you find the best solutions.
In fact, one of our favorite things about what we do is being your best solution for live website chat and more.
We love helping your brand get on board with the future of digital communications and online business. It's our goal to provide the assistance that you need to handle all kinds of admin tasks and customer-facing needs, including live website chat that’s fully staffed and available 24/7 so that you never have to worry about missing a single conversation, even if you’re otherwise engaged.
Plus, for brands that are ready to get on board with live chat, but not quite capable of committing an in-house team or any of their own resources, outsourcing might be the way to go. Of course, when you partner with Smith.ai, you’re not just “outsourcing”-- you’re creating a dynamic partnership that will allow you to give customers a better level of service even if you’re stretched too thin to do it yourself.
Hire us for your live chat service and we’ll include white glove setup and installation along with our chat management and answering solutions. That way, all you have to do is sit back and watch how website chat can change the face of your business and give your audience a sense of loyalty that you can’t get just anywhere.
To learn more, schedule a consultation to discuss our live chat solutions, as well as how we can assist with things like new client intake, Facebook and SMS message answering, after-hours call answering, and much more. You can also reach us at email@example.com or (650) 727-6484.
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