Blog: Business Education

While you’re up on the roof performing an inspection or replacing shingles, how many calls are going to voicemail? How many callers are simply going somewhere else until they get a live person that answers the phone? When you partner with an answering service, these are concerns that you’ll never have to worry about because there will always be someone there to answer the call (and so much more!).

Right now, the rental market is crazy. People are renting homes just as fast as they’re buying and selling them, leaving property managers and landlords to answer endless phone calls and emails. Sometimes, even the best can’t keep up. People are reaching out about listings that are no longer available because you haven’t had time to update your website. Calls are going unanswered and often unreturned because people don’t leave messages or numbers and because you’re too busy with the day-to-day operations of your business to keep up with the phone.

Running a rehab center is, in and of itself, a full-time job. The day-to-day operations take a lot of oversight and personal connection. Addiction and recovery are a challenge for anyone, even in the best rehab center. Fortunately, there are solutions to make your job easier so that you can focus on your clients and make sure that no call goes unanswered.

Check out this post to learn all about franchise marketing, the different types, and winning strategies to create the ultimate franchise marketing plan.

If you’re in the real estate business, you’re probably busier than you’ve ever been. Right now, the market is in high demand across the country, and people are buying and selling homes in record numbers (and at record prices). You’ve got a lot on your plate, and it’s likely that you miss at least a handful of the calls that you get each day—you’re at showings, doing paperwork, in a meeting with a client—you can’t always be by the phone.

Learn how to use Google Tags for your business' email marketing in this guest post.

HVAC companies keep homes comfortable. Your entire job is to make sure that the major systems of the home are functioning at peak capacity and efficiency, delivering the heat or cool air, or even hot water, that homeowners need. And if you’re like most HVAC business owners, you’re also still a hands-on kind of person. As much as you like owning the business, you still enjoy going out and taking on jobs firsthand to deliver better solutions for your customers.

As an event planner, you understand the importance of delivering the best possible service. Thus, you also likely expect to get the best service when you make professional connections. A modern answering service can do a lot to help you stay on top of communications (and so much more), but you’ll want to make sure that you find the best one for the job.

What is a call center? We'll cover all there is to know about call centers, including their various forms and the critical KPIs you should monitor for business success.