Web Chat Now Integrates with Lead Docket

2021-07-27 Live Chat now integrates with Lead Docket, a straightforward lead-tracking and intake software for law firms. Lead Docket helps law firms organize leads and calculate the ROI and effectiveness of their marketing efforts. Now, use this integration to keep track of information gathered during website chats.

Lead Docket intake software dashboard

How the Integration Works

When you integrate your Live Chat account with your Lead Docket account, web visitor information (like email, address, and phone number) and chat transcripts are added as new contacts in Lead Docket. From there, you can move the contact through workflows, provide timely follow-up, and have what you need for an in-depth consultation.

How to Connect Your Lead Docket Account to Live Chat

These directions assume you already have a Lead Docket account set up.

1. Sign in to your Live Chat account and navigate to Integrations. Live Chat integrations page with Lead Docket

2. Click on Lead Docket.

3. You will be notified of the integration cost ($.50 per chat, starting at $2.50/mo).

Submitting Lead Docket Integration

4. At this point, you will need to reach out to your Lead Docket account manager to ask them for your webhook integration URL.

5. Enter the URL into the webhook field and click connect.

Lead Docket integration connected page

That’s it! You will now start receiving Live Chat data in your Lead Docket account. You will see a green popup that lets you know your integration has connected successfully. And you will see that Lead Docket is connected on the Integrations page of your dashboard.

Request Another Virtual Receptionists and/or Live Chat Integration

Do you love integrations? Check out our list of active integrations, and see how they might work within your small business’s workflow. If you don't see the software you currently use, request a new integration here.

Questions or Issues? Contact Us!

If you are having any issues with this integration or anything else, please email us at Our support staff is available Monday through Friday, 5am – 6pm PT / 8am – 9pm ET.

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Written by Maddy Martin

Maddy Martin is's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

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