Today, integrations are an essential part of an efficient business. Apps are also a must-have for the modern business, so when it comes to choosing solutions, making sure that both of these features are offered is important. Of course, most platforms today offer some type of integration to make things easier, so it’s a matter of finding who’s got the best solutions out there to help your VoIP system get to the next level.
In this article, we’ll take a look at seven of the best VoIP providers for their app integrations to help you choose the right path for your new VoIP communications strategy. We’ll also talk about how to choose the right platform and check to see what kind of integrations you can find.
After all, just because a provider lists “integrations” on their features list, that doesn’t mean you’re getting the same thing every time. One platform might integrate well with G Suite, but not with third-party apps, for example. These are things that you have to consider.
VoIP service is changing the way that people do business. It’s creating a world where your audience can reach you, on any platform, to help them get the answers that they need. For your business, it’s opening up your communications strategy (literally) and giving your company an easier, more affordable way to do things.
The modern business phone system is no longer just a desk handset that’s programmed to meet the needs of your company. Today, the best phones are powered by VoIP, or Voice over Internet Protocol, where you can take advantage of the Internet to upgrade your phone system in a way that you might not have been able to before.
VoIP providers come in all shapes and sizes. There are free plans available from some of them, along with cheaper paid plans. And of course, there are full-service plans for the companies who want to upgrade to a complete package and are willing to make a slightly larger investment. There are a lot of factors that will play into you choosing the best VoIP service, but the apps and integrations should be at the top of your list.
Of course, the first question that a lot of people want us to answer is simple—why is now the time to upgrade to VoIP? Well, it offers plenty of benefits, but namely it gives your business the opportunity to get the phone system that you deserve regardless of your ability to buy the hardware or invest thousands in a “business phone system” like they used to do in the past.
Namely, though, VoIP is on the rise because it offers a ton of its own benefits:
It’s faster, easier, and more affordable to communicate over Internet lines than it is over traditional phone lines. That’s really the long and short of it. In addition to that, your VoIP can integrate with other areas of your business and tools that you use to make everything simpler and more accessible. It’s also going to give you the chance to scale and grow over time as you need, even if you’re on a limited budget.
There’s a lot to love about VoIP, but part of that comes in choosing the right provider. Keep reading to learn more about how you can do that.
The big question for your business, of course, is what apps and integrations are available. Do you currently have a CRM and other tools in place and need a phone system that works with them? Perhaps you’re looking to expand and upgrade, and you want to make sure that the apps will be there in the future when you need them. These are all things that you can consider as you look at the integrations available from today’s best VoIP providers.
You’ll have a lot of different options here, but you should make sure that your VoIP service (and the rest of your tech) can integrate seamlessly, including things like:
Think about all the apps and tools that you use in a day. Look at the way that you could enhance your business if all that was integrated with your communications. How do you want that to work with or alongside your VoIP provider? Perhaps you want to consider a service that replaces some of the other apps and gives you a dynamic, all-in-one solution. That’s an option, too. It’s all about taking the time to find what works for you.
Now, read on to learn about the best VoIP providers when it comes to app integrations and find the service that offers what you need.
Vonage is a leader in customer service and VoIP solutions, but what they make the top of this list for is the Vonage App Center. When it comes to integrations, a lot of VoIP providers leave you to figure it out on your own. With Vonage, on the other hand, you’ll have full access to all of your apps right away and be able to integrate with a lot more than you think.
Vonage also offers several levels of plans that include an array of automation and AI to help improve your communications, and you can choose plans with unlimited audio and messaging if you want to go all-out here. You can even try it out for two weeks to decide if it’s right for you.
Key highlights include:
Ooma has quickly become one of the most popular tools for VoIP solutions on the market today. There are a couple of different options here, but when you choose the Ooma subscription, that’s where you’ll find maximum app compatibility. There are Ooma devices that you can buy and use as VoIP services, but they won’t integrate as easily as the cloud-based platform.
Ooma includes unlimited calling and texting on premium plans, and it also integrates with smart devices to help you keep everything connected. If you’re using an Amazon Echo in your home office, for example, you can connect it to your Ooma service and ensure that you never miss a call. The highest plan from this provider is more affordable than even some basic VoIP plans from other providers, too.
Check out highlights like:
GoToConnect is one of our favorites for all-inclusive features and integrations. This dynamic VoIP provider offers plenty of budget-friendly solutions, but where they specialize is in the upgraded plans that include tons of integrations, customized features, and scaled solutions to fit the needs of your company specifically. You can even add advanced analytics and other premium features if you want.
Plus, when you upgrade, you’re only spending a few dollars more each month for a lot more out of your VoIP provider, and you’ll always enjoy unlimited calling and messaging, including SMS and MMS messages. This platform is great for larger companies, too, with room for up to 250 participants in a meeting.
Key features include:
Grasshopper is one of the leading platforms for VoIP for those who want something different. The service includes plenty of plans with scalability and customized integrations for all kinds of apps and tools. The platform was designed to work with your existing business, so getting started is never an issue. There’s a free trial so that you can check it out before you decide, and you can ensure that you’ll be able to access calls from anywhere with iOS and Android apps.
One of the best features is the 24/7 support from US-based reps that is ready and waiting whenever you need it. Plus, plans have a low starting price and you’ll be able to enjoy all the standard features of a VoIP provider and more, while keeping your business communications moving forward.
Check out highlights like:
Bitrix24 is one of our favorites for SMBs because it starts off free for up to 12 users with a “Basic” plan that’s anything but—you get HD conferencing, screen sharing, video, automated call routing, SMS and MMS messaging, and more. You can upgrade to a paid plan for advanced features but contact syncing and file sharing come standard.
There’s also a group chat that helps streamline internal communications without needing a separate app, which is going to take one thing off your list. Mobile apps are available, and it’s even got its own CRM if you want it, but it really shines with the value for the money regardless.
Key features include:
Nextiva is one of the best VoIP brands available today. It offers plenty of app integrations and connectivity, and most importantly it includes an impressive 30 days to try it out before you decide. Nextiva offers plans with all kinds of features, including automated greetings, AI-based call routing, and customizable options galore.
You can get easy access to calling and texting and upgrade to an unlimited plan for just a few dollars more each month. You can also create automated greetings, access the platform from any mobile or desktop platform, and more. Unlimited Internet faxing comes standard, and you’ll find that this platform scales to your needs quite easily.
Consider highlights like:
8x8 is quickly becoming a favorite when it comes to VoIP solutions. It has a lot of affordable packages and even the biggest plans won’t break the bank. Where it comes in for this list, though, is the fact that you can customize the features and integrations that you need and can even upgrade to an all-in-one platform to make things even easier.
8x8 integrates with plenty of tools and tech that you already use. Plus, it boasts impressive uptime and a full 30-day trial for anyone who wants to get a feel for what the provider offers. Annual payments will earn a discount on subscription rates, too.
Check out key features:
You’ve got a pretty full plate as it is—do you really need to be on the phones and responding to messages 24/7? Do you even have the time? If you’re like most businesses today, you could use a better solution. The virtual receptionists at Smith.ai can field the calls and messages for you, freeing up your time to focus on your business.
We can even help with things like scheduling, lead intake, and plenty of other administrative and communication solutions to ensure that your customers and leads are taken care of, and we’ll help you create a plan to manage it all.
To learn more, schedule a consultation to discuss what the 24/7 virtual receptionists can do for your business when you partner with Smith.ai. You can also find us at hello@smith.ai or (650) 727-6484.
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