Blog: Website Chat

Sam Glover Hosts Smith.ai's Maddy Martin on Lawyerist Podcast

Sam Glover Hosts Smith.ai's Maddy Martin on Lawyerist Podcast

On a recent episode of the Lawyerist Podcast, Sam Glover and Maddy Martin discuss Smith.ai as an effective screening and scheduling solution for small firm lawyers whose potential clients value responsiveness by phone and online.

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How to Use A Chatbot to Scale Your Affiliate Marketing Site and Increase Conversions

How to Use A Chatbot to Scale Your Affiliate Marketing Site and Increase Conversions

If you have an affiliate marketing page that uses links from Amazon or other sites, you can significantly increase conversions, web visitor happiness, and scaleability with a Smith.ai chatbot on your website.

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How to Track Smith.ai Live Chat in Google Ads and Google Analytics

How to Track Smith.ai Live Chat in Google Ads and Google Analytics

Matt Burke from ZillaMetrics explains how to integrate with Google Tag Manager, so you can track lead conversions from Live Chat in Google Analytics and Google Ads.

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How to Use Chatbots on Amazon Affiliate Marketing Sites

How to Use Chatbots on Amazon Affiliate Marketing Sites

Amazon affiliate marketing sites can provide a huge source of ongoing revenue. And when you add Smith.ai Web Chat to your most popular pages, you can drive more conversions, improve your SEO, and reduce the need for obnoxious ad placements and popups.

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Smith.ai Now Integrates with Woven (and Google Calendar)

Smith.ai Now Integrates with Woven (and Google Calendar)

Smith.ai receptionists and web chat agents can now securely book appointments on your Google Calendar using Woven, an intelligent scheduling app. Set up this integration and use it to improve your workflow efficiency.

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How to Connect Smith.ai to iCloud (Apple) Calendar Using Calendly

How to Connect Smith.ai to iCloud (Apple) Calendar Using Calendly

Smith.ai receptionists for phone calls and live chat can now book appointments for you on your iCloud Calendar — the calendar that comes native with iPhones, iPads, and Mac computers. Skip the back-and-forth email follow up when you sync your Smith.ai account with your iCloud Calendar, using Calendly as a free go-between.

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U.S. vs India Chat Agents: Can Customers Tell the Difference?

U.S. vs India Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Are All Live Chat Agents Real Humans?

Are All Live Chat Agents Real Humans?

When using live chat in a business, you'll need to have someone available to speak to prospective customers? Is it worth it? Do you have to have a human on hand at all times?

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U.S. vs Philippines Chat Agents: Can Customers Tell the Difference?

U.S. vs Philippines Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Is It Worth the Extra Cost to Use US-Based Live Chat Agents?

Is It Worth the Extra Cost to Use US-Based Live Chat Agents?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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What Features Make for the Best Online Chatbot?

What Features Make for the Best Online Chatbot?

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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Three Reasons to Add Live Chat to your Site When you Start Advertising Online

Three Reasons to Add Live Chat to your Site When you Start Advertising Online

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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How Live Chat Fits into your SMB Growth Strategy

How Live Chat Fits into your SMB Growth Strategy

Does your small business have a growth strategy? Of course, every business would like to grow, increase revenue and maximize profits. Can live chat fit into that growth? Can it be a driving force in your growth strategy?

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How to Use Live Chat to Promote New Products and Services

How to Use Live Chat to Promote New Products and Services

Live chat can often be thought of in a reactionary fashion. It's there when called upon, but not an active tool for promoting growth. However, when you are marketing a new launch or product, your live chat can be your best friend. This article shares how live chat helps in promoting new offers.

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Five Live Chat Mistakes to Avoid When Chatting With New Sales Leads Online

Five Live Chat Mistakes to Avoid When Chatting With New Sales Leads Online

A new lead is something you don't want to mess up. When using live chat, you have a great opportunity to educate, serve and qualify leads to move to the next step in the process. Here is the best way to approach live chat to ensure everything progresses smoothly.

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Does Your Business Need 24/7 Live Chat Support?

Does Your Business Need 24/7 Live Chat Support?

If your small business is already using live chat effectively, you may consider whether 24/7 live chat support is right for you, or if chatbots will serve you best for after-hours web conversations.

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Can Customers Tell Your AI Chatbot Isn't Staffed By a Live Person?

Can Customers Tell Your AI Chatbot Isn't Staffed By a Live Person?

One reason to hesitate in using chatbots is the fear that a customer will know it's a bot and therefore ignore any interaction. This article explores whether customers can really tell and if it matters.

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The Top 3 Factors That Influence Live Chat Pricing

The Top 3 Factors That Influence Live Chat Pricing

Live website chat is a great way to quickly help potential clients get answers to their questions and to increase conversion from leads to clients. Check out these three factors that most influence pricing for live chat.

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Smith.ai Web Chat Now Integrates with Zapier

Smith.ai Web Chat Now Integrates with Zapier

Zapier is a platform that connects your favorite apps and software so you can automate your workflows. Now you can connect your Smith.ai Web Chat to Zapier, opening up a world of options for integrating with your favorite apps.

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How Automated Chatbots Work to Increase Customer Service

How Automated Chatbots Work to Increase Customer Service

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer service?

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