Blog: Productivity

Improve Your Law Firm's Efficiency with These Three Strategic Hires

Improve Your Law Firm's Efficiency with These Three Strategic Hires

Lawyers, don't take on all your admin work yourself. Alison Pacuska explains how you can strategically outsource admin support and paralegal services to reduce stress and even increase your practice's revenue!

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Capitalize on These 5 Trends Impacting the Legal Profession

Capitalize on These 5 Trends Impacting the Legal Profession

The world is changing. Stephanie Everett, President of Lawyerist gives some actionable tips for your law firm to come out on top in the new climate.

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Customer Screening Magic

Customer Screening Magic

Client screening revolves around a simple concept: don’t work with someone who does not fit your business. Jon Tobin, founder of Counsel for Creators LLP, explains how to determine your ideal clients, why and how to screen your potential clients, and what to do if your new lead doesn't fit your criteria.

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How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

Freelance lawyers can assist on any work you might otherwise delegate to a paralegal or a traditional associate. Talitha Gray Kozlowski and Kristin Tyler, co-founders of LAWCLERK, explain how to use freelancers to generate revenue, reduce overhead, and gain a competitive advantage.

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U.S. vs India Chat Agents: Can Customers Tell the Difference?

U.S. vs India Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Are All Live Chat Agents Real Humans?

Are All Live Chat Agents Real Humans?

When using live chat in a business, you'll need to have someone available to speak to prospective customers? Is it worth it? Do you have to have a human on hand at all times?

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U.S. vs Philippines Chat Agents: Can Customers Tell the Difference?

U.S. vs Philippines Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Is It Worth the Extra Cost to Use US-Based Live Chat Agents?

Is It Worth the Extra Cost to Use US-Based Live Chat Agents?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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What Features Make for the Best Online Chatbot?

What Features Make for the Best Online Chatbot?

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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Three Reasons to Add Live Chat to your Site When you Start Advertising Online

Three Reasons to Add Live Chat to your Site When you Start Advertising Online

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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How Live Chat Fits into your SMB Growth Strategy

How Live Chat Fits into your SMB Growth Strategy

Does your small business have a growth strategy? Of course, every business would like to grow, increase revenue and maximize profits. Can live chat fit into that growth? Can it be a driving force in your growth strategy?

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VIDEO: Smith.ai & Lawmatics Webinar: Growth Tactics for the Modern Law Firm

VIDEO: Smith.ai & Lawmatics Webinar: Growth Tactics for the Modern Law Firm

In this webinar recording, Smith.ai's Maddy Martin and Matt Spiegel, the co-founder and CEO of Lawmatics, discuss how modern law firm owners can convert more leads by outsourcing and automating the right processes.

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How to Use Live Chat to Promote New Products and Services

How to Use Live Chat to Promote New Products and Services

Live chat can often be thought of in a reactionary fashion. It's there when called upon, but not an active tool for promoting growth. However, when you are marketing a new launch or product, your live chat can be your best friend. This article shares how live chat helps in promoting new offers.

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Five Live Chat Mistakes to Avoid When Chatting With New Sales Leads Online

Five Live Chat Mistakes to Avoid When Chatting With New Sales Leads Online

A new lead is something you don't want to mess up. When using live chat, you have a great opportunity to educate, serve and qualify leads to move to the next step in the process. Here is the best way to approach live chat to ensure everything progresses smoothly.

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Does Your Business Need 24/7 Live Chat Support?

Does Your Business Need 24/7 Live Chat Support?

If your small business is already using live chat effectively, you may consider whether 24/7 live chat support is right for you, or if chatbots will serve you best for after-hours web conversations.

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Can Customers Tell Your AI Chatbot Isn't Staffed By a Live Person?

Can Customers Tell Your AI Chatbot Isn't Staffed By a Live Person?

One reason to hesitate in using chatbots is the fear that a customer will know it's a bot and therefore ignore any interaction. This article explores whether customers can really tell and if it matters.

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How Automated Chatbots Work to Increase Customer Service

How Automated Chatbots Work to Increase Customer Service

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer service?

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How Live Chat Addresses Small Business Customer Service Challenges

How Live Chat Addresses Small Business Customer Service Challenges

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. Can live chat help? Can you become a better client advocate through live chat? Check out this article to see how live chat addresses some of the challenges in customer service inherent in small business.

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How to Retain Customers with Live Chat

How to Retain Customers with Live Chat

Business growth is driven by one major factor - your ability to retain customers. According to research, customer acquisition is 5 to 25 times more expensive than customer retention (depending on your industry). How does live chat help with retention?

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Can Customers Tell if Live Chat Isn't Answered By U.S.-Based Agents?

Can Customers Tell if Live Chat Isn't Answered By U.S.-Based Agents?

Research shows that customers prefer to communicate with brands via live chat. One of the reasons for that is that live chat provides an open communication channel through which they can get answers to their queries in real-time.The other reason customers prefer live chat over other communication channels is the fact that with live chat, customers feel they are speaking to someone who understands them.Is that still the case with non-U.S. native live chat agents? Can customers really tell if live chat isn’t answered by U.S. based agents?

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