Blog: Productivity

Smith.ai Will Help Your Business Through COVID-19

Smith.ai Will Help Your Business Through COVID-19

We're here to give you the support you need to navigate COVID-19. We've always been a remote-first company, and we can help you make that transition, too.

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Lessons Learned from Our Transition to Remote Work during Covid-19

Lessons Learned from Our Transition to Remote Work during Covid-19

Attorney Puja Sachdev shares how she's managing her transition to remote work during COVID-19 by leading with fluidity.

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Essential Tech, Tools & Talent for Small Law Firms Working Remotely

Essential Tech, Tools & Talent for Small Law Firms Working Remotely

During a recent webinar on COVID-19 between Profit with Law, GNGF, and Smith.ai, many software and services were mentioned as critical resources for lawyers who suddenly find themselves running their firms remotely. From time tracking tools to case management systems, email providers to calendaring solutions, this is our list of the heavy hitters in each major category. We've seen them all, and tried many ourselves, so our hope is to spare you the extra time that extensive research requires.

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Mastering the Art of Remote Work in the Age of COVID-19

Mastering the Art of Remote Work in the Age of COVID-19

The crisis over Covid-19 is probably challenging you to move your business remote faster than you intended. There's a lot to adapt to very quickly, but you can do it with the aid of a clear plan and good technology.

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How COVID-19 Affects Lawyers - A Guide for Solo & Small Firms

How COVID-19 Affects Lawyers - A Guide for Solo & Small Firms

Prepare your small business now for the reality of COVID-19 using these tips from lawyer and small business owner Jordan Ostroff.

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Top 10 Business Gifts for Clients: Unique Presents That Won't Break the Bank (No Mugs or Pens!)

Top 10 Business Gifts for Clients: Unique Presents That Won't Break the Bank (No Mugs or Pens!)

Giving a gift to a client can be a cliche or a strong customer service decision. Plus it's a great way to connect as a human with your clients. How you execute it determines the effectiveness of the gift.

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Sell More with Live Chat and Chatbots

Sell More with Live Chat and Chatbots

Sales chat and chatbots are growing in popularity with both businesses and consumers. This guide gives specific tactics on successfully selling with chat.

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How to Calculate Customer Acquisition Cost (CAC) For Your Business

How to Calculate Customer Acquisition Cost (CAC) For Your Business

Simply put, how much does it cost to get a new customer? When calculating the CAC, you should include the following as costs: Advertising costs, Sales/referral commissions, outside agency fees related to marketing, and sponsorships. When you know what you are spending to get clients, you can then measure what your spend is producing to understand your costs.

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Top 3 Metrics to Measure Customer Service Quality

Top 3 Metrics to Measure Customer Service Quality

Simply put, how much does it cost to get a new customer? When calculating the CAC, you should include the following as costs: Advertising costs, Sales/referral commissions, outside agency fees related to marketing, and sponsorships. When you know what you are spending to get clients, you can then measure what your spend is producing to understand your costs.

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How to Create a Chatbot to Capture Leads (No Coding Skills Required!)

How to Create a Chatbot to Capture Leads (No Coding Skills Required!)

Simply put, how much does it cost to get a new customer? When calculating the CAC, you should include the following as costs: Advertising costs, Sales/referral commissions, outside agency fees related to marketing, and sponsorships. When you know what you are spending to get clients, you can then measure what your spend is producing to understand your costs.

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Our Top 9 Productivity Hacks: The Best Apps & Methods for Small Businesses

Our Top 9 Productivity Hacks: The Best Apps & Methods for Small Businesses

Need a bit of help maximizing your productivity? Consider these hacks and supporting tools that can increase your output, work satisfaction, and bottom line.

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How to Stop Unwanted Robocalls on Your Cell Phone & Landline

How to Stop Unwanted Robocalls on Your Cell Phone & Landline

Robocalls could be costing your businesses money and productivity. Learn how to stop these unwanted messages today.

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Announcing Email-to-SMS: Text Clients via Email & Smith.ai Agents Respond!

Announcing Email-to-SMS: Text Clients via Email & Smith.ai Agents Respond!

Many small and medium-sized businesses follow-up with leads and clients using emails with low open and response rates. Now, with Smith.ai’s Email-to-SMS feature, you can send texts and we'll respond when people text back. Read on to learn more.

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Smith.ai Now Integrates with Your Clio Calendar

Smith.ai Now Integrates with Your Clio Calendar

You can now connect your Clio calendar to Smith.ai, and our receptionists will book appointments for your new leads, current clients, and anyone else when they call or chat in.

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Improve Your Law Firm's Efficiency with These Three Strategic Hires

Improve Your Law Firm's Efficiency with These Three Strategic Hires

Lawyers, don't take on all your admin work yourself. Alison Pacuska explains how you can strategically outsource admin support and paralegal services to reduce stress and even increase your practice's revenue!

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Capitalize on These 5 Trends Impacting the Legal Profession

Capitalize on These 5 Trends Impacting the Legal Profession

The world is changing. Stephanie Everett, President of Lawyerist gives some actionable tips for your law firm to come out on top in the new climate.

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Customer Screening Magic

Customer Screening Magic

Client screening revolves around a simple concept: don’t work with someone who does not fit your business. Jon Tobin, founder of Counsel for Creators LLP, explains how to determine your ideal clients, why and how to screen your potential clients, and what to do if your new lead doesn't fit your criteria.

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How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

Freelance lawyers can assist on any work you might otherwise delegate to a paralegal or a traditional associate. Talitha Gray Kozlowski and Kristin Tyler, co-founders of LAWCLERK, explain how to use freelancers to generate revenue, reduce overhead, and gain a competitive advantage.

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Are All Live Chat Agents Real Humans?

Are All Live Chat Agents Real Humans?

When using live chat in a business, you'll need to have someone available to speak to prospective customers? Is it worth it? Do you have to have a human on hand at all times?

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What Features Make for the Best Online Chatbot?

What Features Make for the Best Online Chatbot?

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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