Blog: Business Education

Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.

Today’s customers have high expectations for brands, and they demand a positive experience throughout the entire buyer’s journey. These positive experiences are crucial for the success of your business because happy customers are likely to become loyal customers, and loyal customers boost revenue. Check out these 75 must-know customer experience statistics so you can boost both business revenue and customer satisfaction.

Explore the importance of an email follow-up after a phone call, as well as tips and templates to help you craft compelling messages that will keep you top of mind.

AI answering service is an artificial intelligent system humans can talk to on the phone. Our AI Voice Assistant can handle your business calls.

Chatbots qualify leads by asking predefined questions, capturing important contact information, and engaging in natural conversations.

Customer experience automation (CXA) allows businesses to automate aspects of the customer journey to improve and streamline interactions.

Struggling to capture leads and manage the initial stages of client relationships? Legal intake software can be the game-changer your law firm needs. It's a specialized type of legal practice management software designed to streamline and improve client acquisition.

In the era of automation and advanced technology, companies are looking for ways to improve efficiency while still delivering an exceptional customer experience. Automated phone systems offer businesses in various industries a convenient way to streamline their call-handling processes, enhance efficiency, and reduce customer wait times.

Discovering how to get more legal clients is crucial for law firms aiming to expand their reach. This blog post delves into strategies such as digital marketing, client referrals, and networking to help law firms attract and retain clients. Implementing these successful tactics will enhance your firm's credibility and visibility and, ultimately, increase your client base.