Blog: Business Education

Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.

Today’s customers have high expectations for brands, and they demand a positive experience throughout the entire buyer’s journey. These positive experiences are crucial for the success of your business because happy customers are likely to become loyal customers, and loyal customers boost revenue. Check out these 75 must-know customer experience statistics so you can boost both business revenue and customer satisfaction.

Customer experience automation (CXA) allows businesses to automate aspects of the customer journey to improve and streamline interactions.

AI answering service is an artificial intelligent system humans can talk to on the phone. Our AI Receptionist can handle your business calls.

Explore the ultimate guide to lead management for small businesses in 2024. Boost conversions, speed up sales cycles, and more with strategic insights.

Explore the vital differences between strategic and tactical marketing thinking. Discover best practices for achieving a balanced approach and driving business success.

Learn how to craft professional phone greetings for your small business. Enhance customer experience and build brand loyalty with our easy guide.

Learn the best strategies to handle incoming calls while aiding customers. Enhance service, reduce interruptions, and boost customer satisfaction efficiently.

Learn the top 10 effective ways to follow up with customers post-sale. Boost loyalty and retention through strategic engagement and personalized outreach.