Blog: Business Education

In business, sometimes things just don’t work out. That doesn’t mean that everyone has to walk away angry or that there needs to be a total severing of the business relationship. There are plenty of ways (and reasons) to end contracts on good terms so that you can keep those relationships, even if you’re no longer working together in a business capacity. Sometimes, the right ending depends on the situation and the terms at hand, so as you’re reading this guide, think about your business and which scenarios would work best for the options provided.

Every business needs an SOP or set of Standard Operating Procedures. The purpose of this document is to ensure that everyone is on the same page and that your business has methodologies and protocols in place that ensure that products and/or services are consistently delivered every time. Creating an SOP is just as important as having one in the first place because although there’s not a single “right” way to do it, there are several ways that it can go wrong.

For all its advantages, VoIP also has occasional glitches and issues that need to be resolved. Latency is a part of communication—it’s the amount of time that it takes for the audio to travel from the source to the output device, but it’s usually a matter of milliseconds so that it goes unnoticed. In some cases, latency can increase to a noticeable amount because of various network or connectivity issues. This can impact your call quality and the professionalism that you convey, so you want to avoid it at all costs.

Softphones have been around for longer than most people realize. Today, they’re becoming an increasingly common tool for businesses that are going virtual to keep up with communications and create a unified strategy. With the rest of the world going virtual, companies need flexible, dynamic communication solutions. Softphones offer that, coming in several configurations and even with the option to fully customize your solution.

It’s no secret that the key to increasing your company’s sales is to generate more sales leads. Still, prospecting and generating sales leads can often be the most challenging part of business for many marketing and sales professionals. In fact, 61% of marketers state that lead generation is the most challenging aspect of their job. In this article, find out everything you need to know about sales leads, including top tips to help your business generate more sales and increase revenue.

Modern VoIP phone systems allow you to make phone calls over an Internet connection instead of a traditional telephone line. This is utilizing technology to offer better communication solutions, but there are still some bumps that you may encounter along the way. Monitoring and performance are critical to your business, especially when it comes to something like packet loss on your VoIP calls and video conferences.

Call audio issues are far too common. Even in the 21st century, we’re often plagued with dropped calls, lagging audio, echoes and distortion, and other problems. Modern VoIP phone systems have improved many of these issues, but they have not been able to completely eliminate them. After all, when you’re making calls via the Internet (Voice over Internet Protocol), you’re going to have the same risk of network issues, connectivity concerns, and other problems as people who are browsing the Internet visually.

Although modern VoIP systems offer plenty of advantages over traditional business phone systems, they also come with the occasional hiccup. Fortunately, for as many resources as you’ll find about why you should be using VoIP, you will find just as many tools and troubleshooting guides to make sure that you’re making the most of your VoIP and not letting issues like audio quality get in the way.

No matter what type of phone system you’re using, you might run into the occasional issue. Audio issues are not uncommon and can have several different causes and solutions. If your callers can’t hear you when the call connects, several things could be going on. Read on to learn about the potential issues and how to resolve them so that you can enjoy clear, hassle-free calls on your VoIP phone system.