Blog: Business Communications

New Feature: Outbound Receptionist Calls from Your Business Phone Number

New Feature: Outbound Receptionist Calls from Your Business Phone Number

Smith.ai receptionists have made outbound calls for our clients from the start, but until recently, when we made those calls, your Smith.ai number appeared on caller ID. Now, you can opt to have your main business number appear on caller ID when we make outbound calls on your behalf. Learn more about this new feature from Smith.ai.

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INFOGRAPHIC: The Rewards of Responsiveness: Law Firm Growth Opportunities from the 2018 Clio Legal Trends Report

INFOGRAPHIC: The Rewards of Responsiveness: Law Firm Growth Opportunities from the 2018 Clio Legal Trends Report

Are you missing calls from potential clients? Are you slow to adopt new technologies, like online payments? You've got company. Responsiveness remains one of the biggest challenges for attorneys. It also presents the greatest opportunity for unlocking more revenue, client satisfaction, and productivity. We took data from the just-released 2018 Clio Legal Trends Report and pinpointed actionable recommendations. Learn four ways to buck the trend, be more responsive, and chart a path for your law firm's success.

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WEBINAR: Improve Your Law Firm's Responsiveness

WEBINAR: Improve Your Law Firm's Responsiveness

Tune in to hear Maddy Martin, Smith.ai's head of marketing and partnerships, discuss ways to improve your responsiveness to potential clients interested in working with your law firm.

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Announcing Smith.ai Operator: We'll Coordinate Your Conference Calls

Announcing Smith.ai Operator: We'll Coordinate Your Conference Calls

We're pleased to announce a new service from Smith.ai, called Operator. With this service, Smith.ai receptionists will convene your conference calls with multiple participants. We'll bring all participants on the line, and then we'll call you to join them. Learn more about this service and how to get started.

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Smith.ai Cofounder Justin Maxwell Featured on Evolve Law Podcast

Smith.ai Cofounder Justin Maxwell Featured on Evolve Law Podcast

Evolve Law podcast host Ian Connett, founder of QuantumJurist, and Smith.ai cofounder Justin Maxwell discuss Smith.ai's AI-forward services, which take the company far beyond the realm of basic "call answering." From call routing to client intake, hear how Justin and the team behind Smith.ai are using machine intelligence and smart integrations to level-up communications and lead conversion for solo and small-firm attorneys.

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Delegation Nation: How to Practice at the Top of Your Law License

Delegation Nation: How to Practice at the Top of Your Law License

In this guest post, Jared Correia, CEO of Red Cave Law Firm Consulting, enlightens lawyers with his two-step path to effective delegation and increased earnings.

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5 Ways to Run a Better IT Consulting Business with Virtual Receptionists

5 Ways to Run a Better IT Consulting Business with Virtual Receptionists

No matter what category of services you provide – desktop support, infrastructure, software, or services in a variety of different niches – your clients will need to contact your company with questions and will need help resolving issues. Though we can’t fill the shoes of a full-fledged technician, our live receptionists can collect information from the caller and either get this information into the right hands or transfer the call when the matter is urgent.

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Smith.ai's Maddy Martin Featured on Get Automated Podcast with Kelsey Bratcher

Smith.ai's Maddy Martin Featured on Get Automated Podcast with Kelsey Bratcher

Tune in to episode 8 of the Get Automated podcast to hear host Kelsey Bratcher and Smith.ai's head of marketing and partnerships, Maddy Martin, discuss business automation tools and ways Smith.ai leverages them to deliver an exemplary receptionist service.

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4 Tech Tips for Technology Support Pros

4 Tech Tips for Technology Support Pros

Andrew Peters, founder of Wondermint,Inc., shares his top four tips to help technology support professionals run a better business.

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Keypad Progress Update

Keypad Progress Update

We've been heads-down the last two months since announcing Keypad, and we're nearly ready for its release! Read on for important updates and the expected release date.

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How to use Virtual Receptionists to Offer a VIP Service Tier to Customers

How to use Virtual Receptionists to Offer a VIP Service Tier to Customers

Many IT firms and consultants offer different service tiers to customers, whereby VIP customers get expanded access to support staff and/or technicians for faster service. Here's how to use Smith.ai virtual receptionists to deliver a VIP service tier.

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Top 5 Social Media Tips for Lawyers

Top 5 Social Media Tips for Lawyers

Legal social media marketing expert and consultant Allison C. Shields divulges her top five tips to lawyers looking to expand their digital reach.

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Receive Call Summary Notifications via Email, SMS, or Both

Receive Call Summary Notifications via Email, SMS, or Both

The default setting on your account is to receive call summary notifications to your primary email address, immediately after a call is completed. However, you can receive notifications via SMS (text) instead of, or in addition, to these emails. You can also change the recipients of call summary notifications by caller type.

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Understanding the Differences Between Call Answering Services: IVR, Live Agents, and Call Centers

Understanding the Differences Between Call Answering Services: IVR, Live Agents, and Call Centers

Does your business receive multiple calls throughout the day? It can often be difficult to handle those calls if you’re busy running the company. Many independent professionals and business owners seek call answering services to manage client calls and appointment booking requests. Find out the differences between automated answering services, call centers, and live answering services. We’ll help you decide upon the service that best fits your business needs.

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