Blog: Business Communications

How to Prepare For Selling Your Small Business

How to Prepare For Selling Your Small Business

Whether you’ve experienced years of success and have reached retirement age or you’re looking to sell your company for a profit, many entrepreneurs and business owners are presented with the unique opportunity to sell their small business. Business consultant Marla DiCarlo explains how to proactively work to ensure that you’ve prepared your business for new ownership, to maximize profits and set your business up for continued success.

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VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

This webinar with guest speaker, Randy Gould who is the director, Business Development at GMS Live Expert and Maddy Martin, head of growth and education for Smith.ai, is the perfect resource for learning how to gain more leads and more time for clients with outsourced partners.

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VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

Are you a smaller firm looking to reduce overhead costs without sacrificing profit margins? In this webinar video, Maddy Martin of Smith.ai and Maya Bielinski of ROSS Intelligence explain how to use affordable technologies to better your small law practice.

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Does Your IVR Represent the “Flavor” of Your Company?

Does Your IVR Represent the “Flavor” of Your Company?

Law firms, financial advisors, and other small businesses should always think about branding in their interactive voice response system (IVR). Your answering service is often a first impression, and should represent you as well as your website!

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Keypad Cloud Phone System Now Features Team Members

Keypad Cloud Phone System Now Features Team Members

We are excited to announce that you can now invite your employees as team members within your Keypad account. As your company grows, add your staff as users in your Keypad cloud phone system and they can sign in separately, make concurrent calls, and access call history and routing.

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Keypad Cloud Phone System Product Updates — May 2019

Keypad Cloud Phone System Product Updates — May 2019

The Keypad mobile app now includes Call History and Voicemail tabs, making it faster and easier to respond to missed calls. Call or text callers from the app with just one click!

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New Feature: Outbound Receptionist Calls from Your Business Phone Number

New Feature: Outbound Receptionist Calls from Your Business Phone Number

Smith.ai receptionists have made outbound calls for our clients from the start, but until recently, when we made those calls, your Smith.ai number appeared on caller ID. Now, you can opt to have your main business number appear on caller ID when we make outbound calls on your behalf. Learn more about this new feature from Smith.ai.

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INFOGRAPHIC: The Rewards of Responsiveness: Law Firm Growth Opportunities from the 2018 Clio Legal Trends Report

INFOGRAPHIC: The Rewards of Responsiveness: Law Firm Growth Opportunities from the 2018 Clio Legal Trends Report

Are you missing calls from potential clients? Are you slow to adopt new technologies, like online payments? You've got company. Responsiveness remains one of the biggest challenges for attorneys. It also presents the greatest opportunity for unlocking more revenue, client satisfaction, and productivity. We took data from the just-released 2018 Clio Legal Trends Report and pinpointed actionable recommendations. Learn four ways to buck the trend, be more responsive, and chart a path for your law firm's success.

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Maddy Martin of Smith.ai Featured on In Re Legal Podcast

Maddy Martin of Smith.ai Featured on In Re Legal Podcast

Listen to Maddy Martin on In Re, The Legal Podcast brought to you by the Illinois Institute for Continuing Legal Education. Maddy is on air, discussing seven tips to increase productivity in your small firm or solo practice.

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VIDEO: How to Use Virtual Receptionists with your CRM to Run a More Productive Financial Advisory Firm

VIDEO: How to Use Virtual Receptionists with your CRM to Run a More Productive Financial Advisory Firm

Watch this recorded webinar with Wealthbox's Chris Kopanski and Smith.ai's Maddy Martin to see the features of Wealthbox and Smith.ai and how their integration works to benefit financial advisory firms.

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WEBINAR: Improve Your Law Firm's Responsiveness

WEBINAR: Improve Your Law Firm's Responsiveness

Tune in to hear Maddy Martin, Smith.ai's head of marketing and partnerships, discuss ways to improve your responsiveness to potential clients interested in working with your law firm.

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Smith.ai's Maddy Martin Featured on Crazy-Cheap Marketing Podcast with Andy Curry

Smith.ai's Maddy Martin Featured on Crazy-Cheap Marketing Podcast with Andy Curry

Tune in to this episode of the Crazy-Cheap Marketing podcast, with host Andy Curry and Smith.ai's head of growth and education Maddy Martin. Discover how to generate high-quality leads with targeted messaging and what mistakes to avoid.

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Announcing Smith.ai Operator: We'll Coordinate Your Conference Calls

Announcing Smith.ai Operator: We'll Coordinate Your Conference Calls

We're pleased to announce a new service from Smith.ai, called Operator. With this service, Smith.ai receptionists will convene your conference calls with multiple participants. We'll bring all participants on the line, and then we'll call you to join them. Learn more about this service and how to get started.

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Smith.ai Cofounder Justin Maxwell Featured on Evolve Law Podcast

Smith.ai Cofounder Justin Maxwell Featured on Evolve Law Podcast

Evolve Law podcast host Ian Connett, founder of QuantumJurist, and Smith.ai cofounder Justin Maxwell discuss Smith.ai's AI-forward services, which take the company far beyond the realm of basic "call answering." From call routing to client intake, hear how Justin and the team behind Smith.ai are using machine intelligence and smart integrations to level-up communications and lead conversion for solo and small-firm attorneys.

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Delegation Nation: How to Practice at the Top of Your Law License

Delegation Nation: How to Practice at the Top of Your Law License

In this guest post, Jared Correia, CEO of Red Cave Law Firm Consulting, enlightens lawyers with his two-step path to effective delegation and increased earnings.

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5 Ways to Run a Better IT Consulting Business with Virtual Receptionists

5 Ways to Run a Better IT Consulting Business with Virtual Receptionists

No matter what category of services you provide – desktop support, infrastructure, software, or services in a variety of different niches – your clients will need to contact your company with questions and will need help resolving issues. Though we can’t fill the shoes of a full-fledged technician, our live receptionists can collect information from the caller and either get this information into the right hands or transfer the call when the matter is urgent.

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Smith.ai's Maddy Martin Featured on Get Automated Podcast with Kelsey Bratcher

Smith.ai's Maddy Martin Featured on Get Automated Podcast with Kelsey Bratcher

Tune in to episode 8 of the Get Automated podcast to hear host Kelsey Bratcher and Smith.ai's head of marketing and partnerships, Maddy Martin, discuss business automation tools and ways Smith.ai leverages them to deliver an exemplary receptionist service.

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4 Tech Tips for Technology Support Pros

4 Tech Tips for Technology Support Pros

Andrew Peters, founder of Wondermint,Inc., shares his top four tips to help technology support professionals run a better business.

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Keypad Progress Update

Keypad Progress Update

We've been heads-down the last two months since announcing Keypad, and we're nearly ready for its release! Read on for important updates and the expected release date.

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How to use Virtual Receptionists to Offer a VIP Service Tier to Customers

How to use Virtual Receptionists to Offer a VIP Service Tier to Customers

Many IT firms and consultants offer different service tiers to customers, whereby VIP customers get expanded access to support staff and/or technicians for faster service. Here's how to use Smith.ai virtual receptionists to deliver a VIP service tier.

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