Blog: Business Communications

Everybody needs to make a private call every now and again, but caller ID makes privacy nearly impossible nowadays. Blocking your caller ID to make a private call may be necessary for any number of reasons. Knowing how to do this can give you the control over the privacy of your own calls, empowering you to make as many private calls as you need without risking your information.

If you're concerned you'll miss an important call, but don't have the time to sit by your phone all day, call forwarding is the answer to all of your call answering problems. Forwarding your calls can ensure customers or potential clients have access to you and your business, even when you are out of the office or busy.

Worried about sharing your personal number when you make a call? There are ways to stop callers from seeing your number to protect your privacy. Use caller ID to block your number and keep your information safe from any potentially unwanted callers.

A voicemail greeting can be act as a introduction to your company and set the tone for the rest of your company's relationship with a client so it's important to create a voicemail that suits your company's brand. But if you're not sure where to start, we have a few suggestions you can use to get your voicemail going.

Whether you struggle to keep your law firm’s systems up to date or find it difficult to constantly demo new technology, it can no doubt be overwhelming to take the necessary steps to keep your firm productive and profitable. If you’re hoping to give your law practice the boost it needs without creating more work for yourself, Maddy Martin of Smith.ai and Maya Bielinski of ROSS Intelligence recommend building efficiency through affordable and accessible solutions.

Small law firms have been hit particularly hard by the pandemic. Addressing and overcoming the challenges that COVID-19 has brought on may take a village. That's why Maddy Martin of Smith.ai met with the leading experts across the legal field, from Mark Homer of GNGF.com to Josh Youngblood of JLY Tech and JLY Tax: to discuss the best practices that small law firms can use to rise above the obstacles of the pandemic and keep their law firm alive and well.

With protests raging across the country, it's important to know the constitutional rights that your, and your fellow citizens, have. Attorneys Valerie McConnell of Casetext and Justie Nicol of Nicol Gersch Law joined Maddy Martin of Smith.ai to discuss the injustices witnessed during the most recent protests as well as how being knowledgeable of your rights can protect you from potential legal complications.

Understanding what your clients may expect and experience when it comes to searching for an attorney can be the key to converting more leads into loyal clients and unlocking your law firm's true potential. Jim and Jolyn Armstrong, cofounders of the FOTA Project, joined Maddy Martin of Smith.ai in a webinar to teach you how understanding your clients' experiences and providing the services they're looking for can giving you more satisfied clients, a stronger reputation, and more conversion opportunities.

Have you ever been on a phone call with an important client, but, for whatever reason, can't seem to hear them? You don't want to upset your client and risk your business relationship, but you also know you have to be able to hear them in order to move forward. If you frequently experience scenarios like this, Kelsey Johnson, product marketing manager at Smith.ai, has some tips you can use to maneuver your way around this awkward situation in a professional manner and better prepared yourself for call volume issues in the future.

Can't figure out why your revenue isn't growing? The problem may lie where you least expect it: your phone calls. If you know your phone sales technique could use some work or if you're just hoping to improve your sales process and start reviving your revenue growth, take the advice that Kelsey Johnson, product marketing manager at Smith.ai, has and implement these five, simple technique to close the sale every time someone calls your business.