Blog: Business Communications

How to Sell Live Chat to Local Businesses

How to Sell Live Chat to Local Businesses

Local businesses have specific needs and can benefit in unique ways from implementing live chat. If you are a reseller, live chat can be a great option in your toolkit to offer businesses.

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How SMBs Improve Online Marketing Results with Chatbots

How SMBs Improve Online Marketing Results with Chatbots

Online marketing is often challenging for small companies that don't have massive budgets. When you are an SMB using digital marketing for lead generation, any advantage you can get is critical.

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How to Prepare For Selling Your Small Business

How to Prepare For Selling Your Small Business

Whether you’ve experienced years of success and have reached retirement age or you’re looking to sell your company for a profit, many entrepreneurs and business owners are presented with the unique opportunity to sell their small business. Business consultant Marla DiCarlo explains how to proactively work to ensure that you’ve prepared your business for new ownership, to maximize profits and set your business up for continued success.

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Is Web Chat HIPAA Compliant?

Is Web Chat HIPAA Compliant?

Security issues are a major question today with the rise of hacking and data breaches. When using live chat, make sure you understand the best protocols for HIPAA compliance and reduce the risk in your company.

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VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

This webinar with guest speaker, Randy Gould who is the director, Business Development at GMS Live Expert and Maddy Martin, head of growth and education for Smith.ai, is the perfect resource for learning how to gain more leads and more time for clients with outsourced partners.

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VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

Are you a smaller firm looking to reduce overhead costs without sacrificing profit margins? In this webinar video, Maddy Martin of Smith.ai and Maya Bielinski of ROSS Intelligence explain how to use affordable technologies to better your small law practice.

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Does Your IVR Represent the “Flavor” of Your Company?

Does Your IVR Represent the “Flavor” of Your Company?

Law firms, financial advisors, and other small businesses should always think about branding in their interactive voice response system (IVR). Your answering service is often a first impression, and should represent you as well as your website!

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U.S. vs India Chat Agents: Can Customers Tell the Difference?

U.S. vs India Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Are All Live Chat Agents Real Humans?

Are All Live Chat Agents Real Humans?

When using live chat in a business, you'll need to have someone available to speak to prospective customers? Is it worth it? Do you have to have a human on hand at all times?

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U.S. vs Philippines Chat Agents: Can Customers Tell the Difference?

U.S. vs Philippines Chat Agents: Can Customers Tell the Difference?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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Is It Worth the Extra Cost to Use US-Based Live Chat Agents?

Is It Worth the Extra Cost to Use US-Based Live Chat Agents?

Does your business need to have US-based chat agents for live chat? Does it matter? This article explores the intricacies of live chat and whether regional differences matter in the end.

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What Features Make for the Best Online Chatbot?

What Features Make for the Best Online Chatbot?

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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Three Reasons to Add Live Chat to your Site When you Start Advertising Online

Three Reasons to Add Live Chat to your Site When you Start Advertising Online

Driving traffic to your website with online advertising is a guaranteed way to get some visitors to your site. The key to success is converting those visitors into leads who become qualified leads. Live chat is a proven strategy for increasing conversions and could be a point of leverage in your advertising efforts.

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How Live Chat Fits into your SMB Growth Strategy

How Live Chat Fits into your SMB Growth Strategy

Does your small business have a growth strategy? Of course, every business would like to grow, increase revenue and maximize profits. Can live chat fit into that growth? Can it be a driving force in your growth strategy?

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How to Use Live Chat to Promote New Products and Services

How to Use Live Chat to Promote New Products and Services

Live chat can often be thought of in a reactionary fashion. It's there when called upon, but not an active tool for promoting growth. However, when you are marketing a new launch or product, your live chat can be your best friend. This article shares how live chat helps in promoting new offers.

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Keypad Cloud Phone System Now Features Team Members

Keypad Cloud Phone System Now Features Team Members

We are excited to announce that you can now invite your employees as team members within your Keypad account. As your company grows, add your staff as users in your Keypad cloud phone system and they can sign in separately, make concurrent calls, and access call history and routing.

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Five Live Chat Mistakes to Avoid When Chatting With New Sales Leads Online

Five Live Chat Mistakes to Avoid When Chatting With New Sales Leads Online

A new lead is something you don't want to mess up. When using live chat, you have a great opportunity to educate, serve and qualify leads to move to the next step in the process. Here is the best way to approach live chat to ensure everything progresses smoothly.

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Can Customers Tell Your AI Chatbot Isn't Staffed By a Live Person?

Can Customers Tell Your AI Chatbot Isn't Staffed By a Live Person?

One reason to hesitate in using chatbots is the fear that a customer will know it's a bot and therefore ignore any interaction. This article explores whether customers can really tell and if it matters.

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How Automated Chatbots Work to Increase Customer Service

How Automated Chatbots Work to Increase Customer Service

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer service?

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How Live Chat Addresses Small Business Customer Service Challenges

How Live Chat Addresses Small Business Customer Service Challenges

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. Can live chat help? Can you become a better client advocate through live chat? Check out this article to see how live chat addresses some of the challenges in customer service inherent in small business.

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