Blog: Business Communications

Read more about six strategies that can help streamline communications between your sales and product teams in this guest post.

In sales, metrics are critical benchmarks of success and capability. They’re also helpful in identifying people’s weak areas and places where some could use a little more support. If you are trying to understand how your team is delivering on expectations and meeting their goals, this is a good way to get all the information that you need.

If you’re using Zoom to make sales presentations, you’re going to want to make sure that you’re using it to the best of its capabilities. Some people just log on, start pitching, and don’t even think twice about the “presentation” aspect of it all—that still counts, and for a lot more than you realize in today’s world. People aren’t going to sit around and watch basic sales pitches or listen to you drone on for an hour about your business without any visual tools or other elements.

Lead follow-up is a daunting task for any business. Doing it via email can seem even more insurmountable in the day and age of never-ending spam emails and even spam texts! It’s no wonder your business needs a better way. Fortunately, you can still deliver the right message when you know what to say and how to say it.

Learn how to avoid these 8 common communication mistakes that can potentially damage client relationships in this guest post.

Metrics are a critical part of business. Tracking calls is one way to measure the success of various marketing campaigns. Of course, there’s a lot more you can do with call tracking when you use it properly. The first thing that you need to do is to learn more about call tracking software and how you can use it to get more out of your phone sales efforts.

Call centers are not all created equally. These facilities are set up by different companies to field and make calls related to sales, support, and other issues. At one point or another, your business may realize that it needs more phone support than you can provide on your own. If this is the case, a call center could be an option. However, you’ll want to make sure that you find the best one for your needs.

A call center is a resource that can assist with several different parts of your business. There are call centers for customer service, sales, technical support, etc. You can even hire or outsource to a contact center or virtual receptionist service that can be your solution for sales and service calls, along with anything else that you need.

You’re not going to be closing deals if you don’t have the best communication tools in place. Whether you’re dealing with B2B or B2C customers, people want more personalized, advanced, and flexible ways to communicate. Gone are the days of the salesman. Today’s audience wants a human experience with a personal connection, in a time and fashion that works for them. Enter the text message.

Timing is everything. In business, that includes returning and following up on sales calls and other communications. And of course, on today’s Internet, everyone seems to be an expert and yet everyone has a different opinion, it seems, about the best practices for sales prospecting. Fortunately, we’ve taken the work out of this one for you.