Blog: Business Communications

Getting the right phone number for your business doesn’t have to be complicated. Make the best choice quickly and confidently with Smith.ai’s 11 tips.

All too often, professional services like architecture and design rely on passive business growth and development, hoping that will be enough to keep your business strong. Clients are the backbone of your business. Knowing how to attract them and keep the leads coming is critical to your success. There are a lot of different resources out there to assist you, including those that don’t cost a dime and those that require a bit of an investment—both are useful in their own right.

Learn more about integrated marketing communications for your business in this essential guide.

Hiring an answering service can be a great way to streamline your communications and free up your own time from all those calls. These days, people tend to lean toward local services because they feel they’re more connected, more personable, and more trustworthy than large, multi-national chains or nationwide businesses. However, that isn’t the case at all. In fact, many larger companies are just as capable, if not more so, when it comes to delivering that personalized service.

Year after year, millions of Americans are plagued by spam calls and unfortunately, the issue is far from being resolved. In fact, First Orion reported that, from 2020 to 2021, there was been a 118% increase in spam calls, and that percentage is only expected to grow in the years to come.To help ensure consumers aren’t constantly bombarded with spam calls, phone carriers are starting to offer solutions, like SPAM RISK Caller ID, which is designed to alert customers of incoming spam calls. But spam ID technology isn’t bulletproof. Sometimes, numbers are incorrectly marked as spam. So what happens when your business number gets flagged as spam, and how do you ensure your callers won’t brush off your calls as yet another spam call?

If you find your business missing a lot of valuable calls or spending an inordinate amount of time returning messages, you need an answering service. Of course, that comes with its own set of concerns and considerations, starting with what type of answering service to hire. There are several options out there today, including answering services and virtual receptionist solutions that can handle everything from calls and chats to lead intake, appointment scheduling, and even payment collection for the businesses that need it.

Maybe you’re just starting out in the franchise. Perhaps you’ve been growing lately and realized your existing resources aren’t cutting it. And yet with a limited budget, it’s hard to find the best solutions unless you know where to look. Thanks to the modern answering service, you can get a full team of agents to field calls, chats, and more and it will cost a fraction of what you would spend on hiring people to do the work in-house.

There’s a lot of information out there about answering services for small businesses and solopreneurs because they obviously need the assistance, but what about enterprise organizations that seem to have it all? They might still benefit in several ways from a partnership with an answering service or virtual receptionist.

In the business of consulting, you have a lot on your communications to-do list. There are clients to call, emails to send, video consults, and meetings—the list can seem endless at times. Fortunately, you no longer have to try to handle everything on your own. With the assistance of a professional answering service, your consulting firm can streamline communications and save time for everyone.

There are several benefits that come from adding an answering service to your list of partners and outsourced services. For starters, you can choose 24/7 services so that you never miss an opportunity, no matter what time it is or what you may be doing. You’ll also guarantee that people get a professional live person on the other end when they call with a need or concern.