Blog: advice

PCI Compliance: What Lawyers Need to Know

PCI Compliance: What Lawyers Need to Know

It often feels like data breaches are happening to businesses every minute: In 2019 alone, Capital One, Facebook, First American Financial, and many more were breached. In this post, Justin Akimoff from LawPay explains why it’s necessary for law firms to make concerted efforts in protecting their customers from hacks and leaks.

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The #1 Thing Lawyers Get Wrong about Social Media

The #1 Thing Lawyers Get Wrong about Social Media

James Ruane, founder and CEO of FirmFlex, the social media marketing company for lawyers, talks about the mistakes lawyers are making in their social media strategies, and how to change your social approach to bring in more business.

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Improve Your Law Firm's Efficiency with These Three Strategic Hires

Improve Your Law Firm's Efficiency with These Three Strategic Hires

Lawyers, don't take on all your admin work yourself. Alison Pacuska explains how you can strategically outsource admin support and paralegal services to reduce stress and even increase your practice's revenue!

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Sam Glover Hosts Smith.ai's Maddy Martin on Lawyerist Podcast

Sam Glover Hosts Smith.ai's Maddy Martin on Lawyerist Podcast

On a recent episode of the Lawyerist Podcast, Sam Glover and Maddy Martin discuss Smith.ai as an effective screening and scheduling solution for small firm lawyers whose potential clients value responsiveness by phone and online.

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How to Use A Chatbot to Scale Your Affiliate Marketing Site and Increase Conversions

How to Use A Chatbot to Scale Your Affiliate Marketing Site and Increase Conversions

If you have an affiliate marketing page that uses links from Amazon or other sites, you can significantly increase conversions, web visitor happiness, and scaleability with a Smith.ai chatbot on your website.

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How to Track Smith.ai Live Chat in Google Ads and Google Analytics

How to Track Smith.ai Live Chat in Google Ads and Google Analytics

Matt Burke from ZillaMetrics explains how to integrate with Google Tag Manager, so you can track lead conversions from Live Chat in Google Analytics and Google Ads.

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Capitalize on These 5 Trends Impacting the Legal Profession

Capitalize on These 5 Trends Impacting the Legal Profession

The world is changing. Stephanie Everett, President of Lawyerist gives some actionable tips for your law firm to come out on top in the new climate.

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How to Use Chatbots on Amazon Affiliate Marketing Sites

How to Use Chatbots on Amazon Affiliate Marketing Sites

Amazon affiliate marketing sites can provide a huge source of ongoing revenue. And when you add Smith.ai Web Chat to your most popular pages, you can drive more conversions, improve your SEO, and reduce the need for obnoxious ad placements and popups.

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Customer Screening Magic

Customer Screening Magic

Client screening revolves around a simple concept: don’t work with someone who does not fit your business. Jon Tobin, founder of Counsel for Creators LLP, explains how to determine your ideal clients, why and how to screen your potential clients, and what to do if your new lead doesn't fit your criteria.

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How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

How to Use Freelance Attorneys to Get More Work Done and Better Serve Your Clients

Freelance lawyers can assist on any work you might otherwise delegate to a paralegal or a traditional associate. Talitha Gray Kozlowski and Kristin Tyler, co-founders of LAWCLERK, explain how to use freelancers to generate revenue, reduce overhead, and gain a competitive advantage.

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How to Prepare For Selling Your Small Business

How to Prepare For Selling Your Small Business

Whether you’ve experienced years of success and have reached retirement age or you’re looking to sell your company for a profit, many entrepreneurs and business owners are presented with the unique opportunity to sell their small business. Business consultant Marla DiCarlo explains how to proactively work to ensure that you’ve prepared your business for new ownership, to maximize profits and set your business up for continued success.

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VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

VIDEO: Gain More Leads & More Time for Clients with Outsourced Partners

This webinar with guest speaker, Randy Gould who is the director, Business Development at GMS Live Expert and Maddy Martin, head of growth and education for Smith.ai, is the perfect resource for learning how to gain more leads and more time for clients with outsourced partners.

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VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

VIDEO: How to Build Efficiency in Your Small Law Practice with Affordable Technologies

Are you a smaller firm looking to reduce overhead costs without sacrificing profit margins? In this webinar video, Maddy Martin of Smith.ai and Maya Bielinski of ROSS Intelligence explain how to use affordable technologies to better your small law practice.

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3 Ways Solo Practitioners and Small-Firm Attorneys Can Use AI Technology to Improve Legal Research

3 Ways Solo Practitioners and Small-Firm Attorneys Can Use AI Technology to Improve Legal Research

Attorneys working in solo and small law practices have arguably the greatest need for more efficient and accurate legal research tools because they have the fewest resources (namely time, energy, and money). Maya Bielinski, a Toronto lawyer and legal subject matter expert at ROSS Intelligence, explains how artificial intelligence (AI) and natural language processing (NLP) make the process of conducting legal research easier, cheaper, and far more reliable.

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3 Ways to Improve Your Online Presence and Protect Your Referrals

3 Ways to Improve Your Online Presence and Protect Your Referrals

You can get referrals, but to turn them into quality leads, follow these three steps for making your law firm's online presence shine.

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VIDEO: The Modern Legal Collective Live: How to Reclaim Your Time + Sanity with Maddy Martin

VIDEO: The Modern Legal Collective Live: How to Reclaim Your Time + Sanity with Maddy Martin

MLC Live host (and Smith.ai client!) Kimberly Bennett chats with Smith.ai's Maddy Martin about ways solo and small law firm owners can use their time effectively to grow their businesses.

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VIDEO: Smith.ai & LeanLaw Webinar: Law Firm Profitability Through Strategic Outsourcing

VIDEO: Smith.ai & LeanLaw Webinar: Law Firm Profitability Through Strategic Outsourcing

In this webinar replay, tune in to Smith.ai's Maddy Martin and LeanLaw's Jonathon Fishman as they explain how to implement and run a lean law practice by outsourcing your receptionists, intake, scheduling, bookkeeping, and accounting.

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5 Data Risk Management Tips for Small Law Firm Owners

5 Data Risk Management Tips for Small Law Firm Owners

Suzanne Headon, chief marketing officer of legal-risk management software Kinnami, shares what small-firm lawyers who use automation and collaboration platforms should do right now to reduce data breach risks and protect their client's information.

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The Top 5 Mistakes Small Business Owners Make With Their IVR

The Top 5 Mistakes Small Business Owners Make With Their IVR

As a small business owner, your phone system sets the tone for callers. Avoid common pitfalls when setting up your IVR and make the clients who call your business happy to work with you!

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Democratizing Development: How to Use Document Automation to Increase Internal Efficiency by 90% (or Create a Legal Marketplace in Minutes)

Democratizing Development: How to Use Document Automation to Increase Internal Efficiency by 90% (or Create a Legal Marketplace in Minutes)

5 useful ways to use document automation from Dorna Moini, CEO and founder of Documate.org. Reduce repetitive tasks, monetize automated processes, and create marketing opportunities.

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