Kelsey Johnson

Kelsey Johnson is the former marketing manager at Smith.ai. She is a legal tech expert focused on helping solos and small firms with their practices through tech-enabled operations, digital marketing, and communications.

Articles by Kelsey Johnson

Announcing Email-to-SMS: Text Clients via Email & Smith.ai Agents Respond!

December 26, 2019
Announcing Email-to-SMS: Text Clients via Email & Smith.ai Agents Respond!
Many small and medium-sized businesses follow-up with leads and clients using emails with low open and response rates. Now, with Smith.ai’s Email-to-SMS feature, you can send texts and we'll respond when people text back. Read on to learn more.
Read more

Smith.ai Now Integrates with Your Clio Calendar

December 18, 2019
Smith.ai Now Integrates with Your Clio Calendar
You can now connect your Clio calendar to Smith.ai, and our receptionists will book appointments for your new leads, current clients, and anyone else when they call or chat in.
Read more

Smith.ai Now Integrates with Woven (and Google Calendar)

September 16, 2019
Smith.ai Now Integrates with Woven (and Google Calendar)
Smith.ai receptionists and web chat agents can now securely book appointments on your Google Calendar using Woven, an intelligent scheduling app. Set up this integration and use it to improve your workflow efficiency.
Read more

How to Connect Smith.ai to iCloud (Apple) Calendar Using Calendly

September 5, 2019
How to Connect Smith.ai to iCloud (Apple) Calendar Using Calendly
Smith.ai receptionists for phone calls and live chat can now book appointments for you on your iCloud Calendar — the calendar that comes native with iPhones, iPads, and Mac computers. Skip the back-and-forth email follow up when you sync your Smith.ai account with your iCloud Calendar, using Calendly as a free go-between.
Read more

Smith.ai Now Integrates with ZynCal, ZynBit’s Scheduling Assistant

July 23, 2019
Smith.ai Now Integrates with ZynCal, ZynBit’s Scheduling Assistant
ZynCal by ZynBit is an intelligent calendar that simplifies scheduling appointments and back-and-forth emails. Integrate ZynCal with Smith.ai to have new lead consultations and current client appointments booked directly from receptionists calls and live chats.
Read more

Call Dashboard Now Available for Smith.ai Virtual Receptionists!

July 16, 2019
Call Dashboard Now Available for Smith.ai Virtual Receptionists!
We are proud to announce that we now have a web-based dashboard where our clients can access information about their receptionist service. Clients can use the new dashboard to easily calculate leads, see outbound calls, get historical call data, and access service preferences, all from one place.
Read more

Smith.ai Web Chat Now Integrates with Zapier

July 1, 2019
Smith.ai Web Chat Now Integrates with Zapier
Zapier is a platform that connects your favorite apps and software so you can automate your workflows. Now you can connect your Smith.ai Web Chat to Zapier, opening up a world of options for integrating with your favorite apps.
Read more

Smith.ai Web Chat Now Integrates with Wealthbox

May 31, 2019
Smith.ai Web Chat Now Integrates with Wealthbox
Wealthbox is a simple and collaborative web-based CRM for financial planners and wealth advisors. Connect your Wealthbox account to Smith.ai Web Chat to automatically get web visitor contact info and chat transcripts in your Wealthbox account.
Read more

How to Handle Online Leads Who Want Legal Advice Through Your Web Chat Widget

May 24, 2019
How to Handle Online Leads Who Want Legal Advice Through Your Web Chat Widget
Web visitors commonly try to use the live chat widget on lawyers' websites to get free legal advice. Smith.ai Live Chat offers a "legal disclaimer" option and live, expert receptionists to turn questioners and tire kickers into qualified leads. Learn how Live Chat can maintain clear ethical boundaries and control of the conversation.
Read more

Smith.ai Chat Now Integrates with PracticePanther

May 14, 2019
Smith.ai Chat Now Integrates with PracticePanther
Connect these platforms to have all your chat contact info and transcripts automatically logged in your PracticePanther account as new leads. Improve intake and reduce repetitive tasks by implementing this no-brainer integration.
Read more