Smith.ai Recognized by Review Sites Capterra and Clutch.co for Ability to Deliver, User Reviews

Peter Wahlberg

Smith.ai has been ranked in the top 10 Live Chat services by Capterra. Our Capterra rating was driven by excellent user reviews — where Smith.ai was not only the top-ranked, but the only service to achieve a perfect score.


This is in addition to Clutch.co featuring Smith.ai as their #2 Virtual Receptionist service, powered by an industry-leading Ability to Deliver score which was also heavily-based on our clients’ rave reviews. Time and again we come out on top on the one metric that truly matters: What our clients think of the service.

Both Capterra and Clutch.co are highly-regarded ratings and review platforms focusing on independent assessments of B2B software and professional services, based on expert analysis and client feedback. 

Smith.ai is unique amongst receptionist services for providing a wide variety of highly customizable services. This allows us to cater to businesses of different industries, sizes, and needs. Whether it’s 24/7 AI-backed live chat, Chatbot, or virtual receptionists, our clients know that we represent their businesses the way they would themselves, whether we are talking to their new leads or existing clients.

Client Service That Goes Above and Beyond



Kimberly Bennett is the founder, CEO, and managing attorney of K Bennett Law LLC, a virtual trademark and business strategy law firm. Kimberly knew it was “very important for my clients to be able to contact someone with their questions and needs” when she launched her firm. Having always been an advocate of tech-forward solutions to traditional business problems, she looked at a variety of options that would both serve and grow with her firm. She liked that we took the same approach she did: “When I tested Smith.ai, I liked their value-based model. Since I don’t do hourly billing [myself], it was a great fit.”

Their level of client service shows how much they care. At the core of their business, they have their clients in mind and their business model keeps them in that spot, so it’s a win-win.

She was quickly off and running with Smith.ai. “Their team is absolutely easy to communicate with, whenever I send an email, I know I’ll get a response quickly.” As her business continued to grow, Smith.ai was there to ensure that she never experienced the growth problems a less-prepared firm might. Three years later, she and Smith.ai are still a team.

"I use them as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature."

Run a Responsive Business with Smith.ai

Whether you want the works or just the basics, and whether you’re looking for Virtual Receptionists, Live Chat or a free AI Chatbot, Smith.ai has a solution that fits.

Take a look at what our clients on Capterra or Clutch.co had to say. Better yet, why not try a 20-call or 20-chat free trial (up to 14 days)? That way you won’t just read about the difference we make: You’ll see it for yourself.

Peter Wahlberg

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