Choosing the right way to field phone calls can quite literally make or break your business. When your startup has grown to the point that you’re no longer capable of fielding the calls on your own, you need to invite in professional help. Of course, that insinuates bringing in the right kind of help. What that means is a little different for everyone, but typically it involves a custom solution like outsourcing to a specialized answering service (like the dedicated virtual receptionists at Smith.ai, but more on us later).
So, how do you know whether it’s time to invest in an answering service, and how do you possibly choose the right one for the job? Well, there are several different things to consider, and we’ll cover them all here in this guide. Let’s begin by looking at considerations in determining whether you need an answering service, and then we’ll discuss how to choose the right people for the job and other important details.
If you are thinking about outsourcing to an answering service, no one will be able to tell you whether that’s the best decision. You’ll have to decide that for yourself based on the available services and what they have to offer. To get a better idea, here are some questions that you can ask along the way.
If you’re struggling to keep up with phone calls and returning messages, you might need some help. Whether your business is just you or you have a handful of people working with you, or even if you have a full-time receptionist on hand, it may still not be enough. If you find that it’s a struggle to keep up with calls, it could be a good time to consider outsourcing.
Paying the salary and other costs for an employee can get costly, quickly. Today’s companies are usually looking for a more affordable option to assist with their communications. That’s where outsourcing comes into play. These companies offer similar services and sometimes even more comprehensive services than a single employee could provide, which is what makes them a popular choice for SMBs and those who want more for their money.
For the modern business, this could be a big problem. People need flexible services that are available on their schedules. That may include offering 24/7 phone support or live website chat, and to do that, you’ll need to consider enlisting the help of an answering service. Your staff surely can’t be available 24 hours a day, after all, and you shouldn’t have to be. With a professional answering service, you can ensure that every call is fielded even if you’re off the clock.
If you’re too busy answering the phone to take care of other business, eventually, you’re going to feel it. You won’t be able to spend time with customers, get work done, or even manage the rest of your team effectively. When you realize that phone calls are impacting your productivity and the flow of your day-to-day business, you’ll realize that it might be time to find someone else to field the calls so that you can focus on the business at hand.
The Internet has made it easy to find an array of companies offering professional answering services and other solutions for communications. Fortunately, it’s also fairly simple to narrow down the options and find what you need. Keep the following tips in mind:
These are just a few things to keep in mind when you’re in the market for an answering service. And of course, you can save a lot of hassle when you reach out to the team at Smith.ai.
If you want to make sure that your customers are taken care of and your calls are properly handled, you can rely on the dedicated receptionists from Smith.ai. Our 24/7 virtual receptionists offer support for lead generation and intake, appointment scheduling, outbound sales and support, and more. Plus, we’ll even tailor a solution for your industry and business and can offer premium support for industries like law and IT.
At Smith.ai, we understand that your niche affects how your answering service works and we will do what it takes to create a strategy that’s effective for fielding calls, answering chats, and so much more. Plus, we do it all with 24/7 availability so that your business never sleeps.
To learn more, schedule a consultation to discuss how the virtual receptionists at Smith.ai can deliver the specialized expertise that your callers need and more. You can also reach us at email@example.com or (650) 727-6484.
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