Blog: Business Education

We have all, at some point, called a business and upon not reaching them received the dreaded default voicemail greeting. Not only is that mechanical voice off-putting, but the default greeting does not typically yield useful information if you wish to call the customer back. The goal of Smith.ai’s virtual reception service is to help you put your best foot forward, even when you are not interacting directly with a client. We have put together a short list to help you record a custom voicemail greeting that will keep current customers coming back, and ensure new leads will have a positive impression of your business, even when you cannot be there to make one.

In our never-ending quest to reduce distractions and improve your workflow, Smith.ai has introduced three new features. Our intelligent system, in combination with our friendly, professional live receptionists work to provide you with effortless control when it comes to how your incoming calls are handled. All of our pros can now create lists of callers you always and never want directly transferred to you, as well as define the hours in which their receptionist is on duty.

A new term is taking root in customer care. It is ‘super-agent’, and it refers to a customer service representative supported by virtual technology and machine learning. Experts predict that this new breed of customer support professionals will replace what we currently have by 2025. We don’t have to wait a decade: Smith.ai has already begun the process of creating super-agents.

Having a personal phone is one of the benefits of modern-day technology, and it’s a good one! Gone are the days of sharing a family telephone or traveling somewhere to use a payphone. People today can bring their phone with them everywhere they go! While this is certainly progress, it has also blurred the lines that separate personal time from business hours. Smith.ai’s personalized telephone answering service offers a solution to this problem.

Telephone calls are distracting. Plus, when you are a busy professional, they can get in the way of you making money. That’s part of the reason Smith.ai created its phone answering service. We want to help save you from spending all your time answering calls. Of course, we think fewer telephone distractions are important, but what does the Internet think?

At Smith.ai, we work with you to improve and grow your business. One way we do that best is by helping you maximize efficiency. Unfortunately, for many clients, scheduling appointments and efficiency do not go hand in hand. Thankfully, Smith.ai receptionists can do more than answer phone calls and field basic questions; we can schedule appointments for you too!

Recently I decided to take a two-week break from my time at Smith.ai to work remotely and get some much-needed R&R. Unfortunately for my friends and family, this quiet time also meant having to spend my time in a virtual cell phone dead zone. Leave it to the engineers at Smith to come up with a solution to my call answering needs. Introducing: Smith.ai voicemail to MP3.

Tracking customer data and using it effectively is paramount to the success of your business. You likely use a number of practices, strategies and technologies to retain current customers and recruit new ones. Whether you want to improve efficiency and streamline your business, gain insight into your website traffic, or keep track of your daily interactions with clients, Smith.ai is happy to help!

When considering call answering services, having a friendly, live Smith.ai receptionist to greet your customers and connect them with you is hard to beat. At Smith.ai we want to optimize your workflow.