Smith.ai Outreach Campaigns vs. IdeasUnlimited: In-Depth Comparison

IdeasUnlimited positions themselves as outsourced business support — without supporting businesses with flexible pricing. In fact, the only thing that you’ll gather from review sites is that IdeasUnlimited is expensive. Smith.ai believes in transparency. Our per-contact pricing is advertised clearly on our website. means your monthly costs will be based on how many contacts you’d like us to reach out to on your behalf — it’s as simple as that.

Smith.ai’s agents are available around-the-clock, but unlike IdeasUnlimited’s agents, our agents are all North America-based and work from quiet home offices, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

IdeasUnlimited’s key product is a call center with no marketed technology to support it. Smith.ai not only provides business support in the form of call answering and virtual receptionist services, but also offers campaign strategy and analysis that delivers real results for SMBs and midmarket efficiently and effectively. Our AI-empowered team of agents have the tech support to truly help your customers feel like they only ever interacted with an in-house team. 

IdeasUnlimited leans hard into their agents and business support tools. They really only demonstrate that they have a call center — which we all know is outdated and doesn’t provide the same level of support that an in-house team. Smith.ai’s services don’t start and end with sales support. Our professionals are empowered to have the capacity to become a true extension of your office: We can make outbound calls on your behalf and be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

Data is important to both IdeasUnlimited and Smith.ai. However, Smith.ai meets you where you do business. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to IdeasUnlimited.